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Experience/Reviews of Selby.com.au?


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Posted (edited)

Hi All, what is the experience of buying from Selby? Is there a better site for buying, for example, Krix speakers? 

Sorry if there's already a thread on this, if there is then please direct me to it.

Cheers George 

Edited by GeoBW
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They’re up there with the best for fast shipping, communication and customer service. I’m a regular online shopper there for all my accessories. 

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Needed some cables- took your advice, Marc, and ordered from them :)

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I've only used them for cable and fittings etc.

Good fast service. They stuffed up an order once, I rang them and it was sorted. They told me to keep the wrong plugs, can't ask for more than that I thought.

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Posted (edited)

I've bought a bit of stuff from them (cables and bits and pieces) and I can't fault them.

Never bought any big and expensive things there, but I can't see that would cause any difference.

They often get mentioned on here  without criticism, so that's something else in their favour, too.

 

As an aside, when I first came upon them, they seemed to be mainly an accessory type of place, but now seem to have expanded into a full-on Hi-Fi shop, and good on them! 

 

I think they are a member on here, too, which is a good reason (at least to me) to consider them.

Edited by The Rock Puppy
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I bought some cables from them online, and found them reliable, prompt and professional.

 

I also recall their home theatre presentations at the hifi show.  They seemed to be very organised and professional, and appeared to be knowledgeable on their products and how to use them to their potential. 

 

 

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I think you guys have answered the question - very reassuring - ta.

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Bought accessories from them and would recommend for sure. Fast turnaround and postage.

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Bought my Vincent amp from Selby on special. No fuss transaction. The unit was at the other store when I went to pick it up. No problem, they whipped another one out from the back. Very helpful. 

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I've ordered a few items from Selby online. Fast shipping, good communication. Overall excellent.

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Never had an issue.  Bought a Yammie WXA-50 last week, couldn’t beat the price anywhere else.

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They've been my go-to for numerous components for over a decade now - particularly TV wall mount brackets. 10+ transactions and all have been perfect.

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I have also purchased from them a few times for accessories and give them a big thumbs up - no issues, fast shipping and well packed for delivery too.

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Years ago on another forum (audio and video lifestyle magazine forum ) SELBY supplied members with a set or two of rca cables and a set of speaker cables to trial and then pass on to the next member, all around the country  - no cost, just trust to return them at the end of the country wide trial and maybe some feedback on our findings

Now that is a company worth considering for future dealings.  - YES ?

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have had nothing but good experience with Selby and my purchases, shipping super fast too.

As a matter of fact I bought an amp from elsewhere and Selby are the importer and they still did a ripping job of looking after me on the fix (which was just a globe) but during the pandemic was a nightmare as it came from Germany.

 

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I've bought various small bits and pieces from them over the past year, ordered online. No big expensive items, the most elaborate were a few IsoAcoustics items. A few different shipments overall, everything was shipped and delivered promptly, had no problems at all with the orders.

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Posted (edited)

I bought some spikes from them. I completely stuffed up and thought it was a 4 pack when it was single. Too pricey for eight for me (not because they were bad value, but because I’m cheap) and they instantly refunded it when I called them with my mistake - can’t ask for better than that.

Edited by TheBlackDisc
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I bought my Audiolab 6000N streamer from them. Great service (had to wait for them to restock, and they contacted me once it was in), shipping and price. Highly recommend 

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I’ve bought many hi fi accessories from Selby and they provide first class service and very reasonable prices. There pricing for Krix is cheaper than other sites when I have researched Neuphonix MkII. 

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Posted (edited)

I have bought various types of cables and banana plugs from them at different times. My experience is the same as others here, I have found their service to be prompt and reliable.

 

Edited by emesbee
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I have bought cables from Selby and I have had no problems fast postage all good 

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Been buying bits & pieces from them for the PA system & the Hifi/HT for years and never had any issues.

Queries have been answered promptly and delivery costs are very reasonable.

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On 17/05/2021 at 2:07 PM, Grumpy said:

Years ago on another forum (audio and video lifestyle magazine forum ) SELBY supplied members with a set or two of rca cables and a set of speaker cables to trial and then pass on to the next member, all around the country  - no cost, just trust to return them at the end of the country wide trial and maybe some feedback on our findings

Now that is a company worth considering for future dealings.  - YES ?

I'm now doubting my old fart memory and although i' m almost sure it was SELBY, it might have been another company that supplied the above trials.

Do any other AVL forum members remember this?

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Easy to deal with and they called me when they thought I made a mistake in an order. I would happily order from them again. 

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I purchased a Solidsteel 3 tier rack when the range became available in Australia again, so maybe 3 years back,  beautiful product amazing service and super fast shipping a big thumbs up from me.

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I bought Isoacoustics Aperta stands from them when on special.

Quick, efficient and very cheap postage: recommended!

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On 16/05/2021 at 1:49 PM, ICUToo said:

Needed some cables- took your advice, Marc, and ordered from them :)

Arrived today😆
These guys have an unbelievably positive reputation on this forum, and I can't argue!

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Yes they are a highly recommendable retailer.

Ordered a pair of budget Dali Bookshelf on the weekend, the courier was banging on the door on Wednesday, great service.

(btw these little Spektor 2's are impressive for a budget speaker, they are actually really impressive 👍 but that's another story)

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I’ve only ever bought a big 1000+ CD rack from them and apart from TNT stuffing up delivery ( just for something different) all went well.

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odd one out i guess. had bought all my ht room cables over the years, all worked well. if i made a mistake and needed a refund or needed to exchange they arranged free post back until last purchase.

 

hdmi cable asked for refund $24 all good but wanted $15 i think for post, i explained past experience and told too bad.. so no more purchases.

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Posted (edited)
On 17/05/2021 at 1:48 PM, Kaynin said:

Never had an issue.  Bought a Yammie WXA-50 last week, couldn’t beat the price anywhere else.

 

Buying without issue is the easy part, it's returns when there's a problem that sifts the wheat from the chaffe.

 

I returned the WXA-50 because it didn't have enough grunt for my speakers.  Mind you, they're not hard to drive - outdoor speakers 88db 8ohms.  Spec wise the amp should have been fine, so i bought it.  Sales at Hallam Selby were surprised, but didn't question it - instead asked what I need from the amp.  I told them, and they showed me two other products to look at.  The best bit was they sold my outdoor speakers which I wasn't aware of, so they unhooked a display pair, wired up to both amps so I could decide if one or the other would do the job.  I couldn't ask for more, a no issue refund then out of their way customer service to make a small sale.

Edited by Kaynin
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There's a brick and mortar Selby store near me. I went in a few weeks back to test speakers and found the staff there to be really friendly.

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