Jump to content

Help, Samsung think optical output cables connect direct to analogue speakers


Recommended Posts

Hoping the brain trust can help. I have a Samsung Smart Tv only 4 months old. I’m trying to connect my 2 channel H-Fi for audio using the optical out (via a DAC). It’s working great on digital TV but when I switch to a streaming app I get terrible noise that almost blows my speakers. The digital output is set to PMC and the TV updates are up to date. 

 

Im at a loss as to why the signal is changing so much from the same source. I need help with ideas to fix it. I tried calling Samsung and the help tech told me it’s because you must connect the optical input cable  direct to your analogue speakers without any components in between. He was deadly serious! 

 

Any ideas?... 

Edited by Rocking Rezbag
Link to post
Share on other sites

So I’ve just spent 3 hours with Netflix, apple and prime tech support. Seems they all default to 5:1 audio now. The defaults can’t be changed back to 2 channel. So the optical out on my Samsung TV is essentially useless. 

Edited by Rocking Rezbag
Link to post
Share on other sites


1 hour ago, Rocking Rezbag said:

So I’ve just spent 3 hours with Netflix, apple and prime tech support. Seems they all default to 5:1 audio now. The defaults can’t be changed back to 2 channel. So the optical out on my Samsung TV is essentially useless. 

I just had a look on ours and surprised to see that in the sound settings there isn't an option to limit the pcm to stereo only like my old Panasonic. 

 

I had been planning on using optical in the same way as you since the Samsung does not recognise the ARC on my Oppo as the Panasonic did. Haven't progressed as down an amp at the moment. 

 

What model TV do you have? There is a guy at Samsung I can call. 

Link to post
Share on other sites

Seems odd to have the PCM setting in the samsung audio settings but allow apps to override that? definitely a bug in my opinion.

 

There's no worse sound than having dolby shoved into your PCM DAC!

 

Might have to look at using an external player like an Nvidia Shield that would allow you do force PCM stereo downmixing to the TV via HDMI and thus only PCM will come out of the Optical port.

Edited by GaryT
Link to post
Share on other sites
18 hours ago, DrSK said:

I just had a look on ours and surprised to see that in the sound settings there isn't an option to limit the pcm to stereo only like my old Panasonic. 

 

I had been planning on using optical in the same way as you since the Samsung does not recognise the ARC on my Oppo as the Panasonic did. Haven't progressed as down an amp at the moment. 

 

What model TV do you have? There is a guy at Samsung I can call. 

Mines a Q65T 4K  I think - let me know what you find out, I’ve always loved Samsung TVs but if I can’t use 2 channel audio I’m gonna have no choice but to change. My speakers are worth a lot more than my TV! 

Link to post
Share on other sites
9 hours ago, GaryT said:

Seems odd to have the PCM setting in the samsung audio settings but allow apps to override that? definitely a bug in my opinion.

 

There's no worse sound than having dolby shoved into your PCM DAC!

 

Might have to look at using an external player like an Nvidia Shield that would allow you do force PCM stereo downmixing to the TV via HDMI and thus only PCM will come out of the Optical port.

Thanks Gary - I agree it’s a bad bug that that don’t seem to be interested in fixing. I have no idea what you said but I saw in a forum someone else used one of these and got results So I’m definitely going to research that. Thank you 

Link to post
Share on other sites


1 hour ago, Rocking Rezbag said:

Mines a Q65T 4K  I think - let me know what you find out, I’ve always loved Samsung TVs but if I can’t use 2 channel audio I’m gonna have no choice but to change. My speakers are worth a lot more than my TV! 

Thanks mate, I'll call Monday. He's well above their help desk. If there is anyone with a solution it's him. Or anyone with sway for a software update, it's him. 

Link to post
Share on other sites
On 10/09/2020 at 5:19 PM, sakabatou said:

Have you checked the audio output format for the streaming app? need to turn off multichannel, Dolby etc

Yes - and that can be done but it has to be completed every time, every movie, every episode, you can’t set it as default. This is why I contacted all the streaming companies too. When the trailers come on it reverts back to 5:1 and there’s no controlling that, I don’t really wish to hurt my ears and blow my speakers everytime a trailer comes on. I don’t want to have to log out and redo setting between each episode in a binge either. So annoying. 
I need to do some research around use of the HDMI arc instead of the optical out, if that’s the same I’m getting a new tv. (Another brand).

 

Edited by Rocking Rezbag
Link to post
Share on other sites

one wierd thing I've read is people plugging in their gear, setting the sound to PCM and getting dolby out, but then unplugging the optical and plugging it back in and got PCM.

 

not sure if the TV detects an optical connection and acts on it weirdly, but some people are describing that.

 

ALso, the PCM setting may very well be per input and per app.. so try setting it with every different app open and seeing if it behaves differently.

 

Other than that, i'm out of ideas other than completely external streaming hardware.

Edited by GaryT
Link to post
Share on other sites
11 hours ago, GaryT said:

one wierd thing I've read is people plugging in their gear, setting the sound to PCM and getting dolby out, but then unplugging the optical and plugging it back in and got PCM.

 

not sure if the TV detects an optical connection and acts on it weirdly, but some people are describing that.

 

ALso, the PCM setting may very well be per input and per app.. so try setting it with every different app open and seeing if it behaves differently.

 

Other than that, i'm out of ideas other than completely external streaming hardware.

Thanks Gary - kinda defeats the purpose of buying a smart tv if you use a streaming device though. 
I’m gonna try the unplugging replugging and see how that goes. Thank you. 

Link to post
Share on other sites


On 11/09/2020 at 6:07 PM, Rocking Rezbag said:

Mines a Q65T 4K  I think - let me know what you find out, I’ve always loved Samsung TVs but if I can’t use 2 channel audio I’m gonna have no choice but to change. My speakers are worth a lot more than my TV! 

Sorry, not called yet. Been chasing down a mobile number as no one is at their desk post Covid. 

Link to post
Share on other sites
On 15/09/2020 at 8:11 PM, Rocking Rezbag said:

Seriously, thank you. I’m happy to wait 

Got a number but I'm away until Monday. Will call when I'm in front of my own TV. 

  • Like 1
Link to post
Share on other sites


  • 2 weeks later...
On 18/09/2020 at 12:40 PM, Rocking Rezbag said:

Thanks 👍
enjoy your weekend

Sorry, left a couple of messages. He will call me. 

Link to post
Share on other sites
On 18/09/2020 at 12:40 PM, Rocking Rezbag said:

Thanks 👍
enjoy your weekend

Spoke to them today. They immediately understood the issue. 

 

I have emailed through details so they have documented customer issues they can take to next step. I will follow up with a call next week. 

Link to post
Share on other sites
  • 3 weeks later...

why not just use the streaming provider from your oppo or other blueray player and let the sound go through your avr.  its much simpler.

Link to post
Share on other sites
On 07/10/2020 at 6:15 PM, DrSK said:

Spoke to them today. They immediately understood the issue. 

 

I have emailed through details so they have documented customer issues they can take to next step. I will follow up with a call next week. 

Sorry just saw this work has been flat out. That’s fantastic o really appreciate u looking into this for me 

Link to post
Share on other sites
1 hour ago, steffanth said:

why not just use the streaming provider from your oppo or other blueray player and let the sound go through your avr.  its much simpler.

I don’t have a oppo or blue ray player 

Link to post
Share on other sites
11 hours ago, Rocking Rezbag said:

Sorry just saw this work has been flat out. That’s fantastic o really appreciate u looking into this for me 

All good. It is currently with HQ in S. Korea. 

Link to post
Share on other sites
On 24/10/2020 at 3:16 PM, Rocking Rezbag said:

Omg - so amazing!! 

Hopefully. I can't guarantee a result. Just got it escalated to the right people and it will depend if it is a priority. 

Link to post
Share on other sites
On 23/10/2020 at 6:51 PM, Rocking Rezbag said:

I don’t have a oppo or blue ray player 

your right . . . apologies . . i misread

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    No registered users viewing this page.

  • Similar Content

    • By Gregory13
      Item Condition: Excellent Shipping Options: Pickup available and you can audition.,Shipping is included in price. Suburb or Town: Sydney State: New South Wales Payment Method: PayPal, EFT, Cash on pickup. Reason for selling: Looking to upgrade Further information: Best sounding audio player at this price point. No longer being sold in store. Condition is excellent. I have taken great care of it (as I do with all my items). Includes all accessories (paperwork, box, screen protector etc) and a silicon and leather case. Purchased from an authorized dealer. Original receipt can be provided. If you have any questions, please feel free to contact me. Sydney based with postage available if required.
       
      Photos: Advertisements without photos of the actual item will not be approved.





    • By Drunken Monk
      Hi Guys , 
      I am using a vintage Rotel integrated amplifier to power by stereo speakers and noticed that one channel is 10db louder than the other.
       
      Is that because of the amplifier is old?
      Using the same speaker cables on left and  right speakers. Connected via mobile using the RCA cable.
       
      Attached the measurements using the db meter. It's approximate only.
       
      Thanks


    • By Jovan.s1987
      Current Setup is an LG smart TV, HDMI out into my Yamaha AV receiver. I watch & listen to my content through the apple tv or chromecast, both of which are hooked into the receiver.
       
      If I want to access apps through the TV, so the native Netflix app on the TV for instance, I get no sound - what's the easiest solution?
       
      Should add, the toslink optical input is being used on the receiver from my Google Audio Chromecast. 
    • By Swart042
      🎄It's Christmas, I would  consider any reasonable offers!🎄
       
       you can pick it up today and listen to great music toning!  Also including cables as per picture.
       
      Item: Kef and Marantz surround sound system
      Location: Adelaide SA
      Price: Originally advertised for $6900 retail $9200 25% off
      Item Condition: Brand new, never been opened, have the original receipts
      Reason for selling: Financial fundrasing
      Payment Method: Pickup - Cash, Paypal, COD and buyer pays for shipment if not picked up
      Extra Info:
      KEF Q400B centre speaker retail $800
      KEF Q 200C bookshelf speakers  retail $800
      KEF Q 300 subwoofer retail $1000 
      KEF Q 700 floor speakers (black oak) retail $2300
      MARANTZ UD7007 AMPLIFIER retail $1100
      MARANTZ 7009 MEDIA PLAYER retail $3200
       
      This system is new we have never opened the boxes never used any of the items.  It would suite a music lover that loves good quality sound.  We are selling as we need to raise money to repatriate a dog stuck in transit overseas.  Please don't make an offer if you are not serious and please be reasonable.  This is NEW, it's just not in the shop anymore, the packaging has never been cut open. If you would like to buy seperate items please message me.
       

      Photos: Advertisements without photos of the actual item will not be approved.





















    • By Josh Ballard
      Item: marantz pm8000 Black
      Location: Hornsby NSW
      Price: 750
      Item Condition: Good. No marks
      Reason for selling: Upgrading
      Payment Method: Pickup - Cash, Paypal, COD Only
      Extra Info:
       
      Great amp, used it to power some B&W 603 S3s and was very pleased with the warm midrange and delicate highs. 
       
      specs:
      Power output: 95 watts per channel into 8Ω (stereo)
      Frequency response: 10Hz to 50kHz
      Total harmonic distortion: 0.03%
      Damping factor: 150
      Input sensitivity: 2.5mV (MM), 150mV (line)
      Signal to noise ratio: 85dB (MM), 109dB (line)
      Channel separation: 70dB (line) 
      Switchable class A switch 
       

      Photos: Advertisements without photos of the actual item will not be approved.





×
×
  • Create New...