MrC Posted August 29, 2020 Share Posted August 29, 2020 Yes I have just fired off an email .... Link to comment Share on other sites More sharing options...
MrC Posted August 29, 2020 Share Posted August 29, 2020 The Tidal bot said that they are experiencing a higher number of inquiries than normal ... I BET they are !!! There will be no real support until Monday. 1 Link to comment Share on other sites More sharing options...
vgcr Posted August 29, 2020 Share Posted August 29, 2020 (edited) complaining via email did not get me far! see below - I had to laugh at "As always happy listening!" -- Please do not reply to this automated message -- Thanks for contacting TIDAL Support. To receive assistance on your inquiry, please visit our TIDAL Support web at support.tidal.com for answers to frequently asked questions and troubleshooting steps. If you still need further help, there you can also self-service via our chatbot in the bottom right-hand corner and submit a request. This ticket will be closed and you will not receive further updates here. As always happy listening! TIDAL Support -- Please do not reply to this automated message -- Edited August 29, 2020 by vgcr Link to comment Share on other sites More sharing options...
Grizaudio Posted August 29, 2020 Share Posted August 29, 2020 If you can use a VPN for the moment. I have been streaming all night using a US routing VPN. no issues at all. Perfect playback. Link to comment Share on other sites More sharing options...
Rosco8 Posted August 29, 2020 Share Posted August 29, 2020 Was crap yesterday, good for a while this morning and then crap again .. getting really annoyed .. II attached to various wireless points and eventually rebooted most of my network this morning which improved things for a short time .... maybe coincidence reading this .. This statement ??? 'I'd imagine the vast majority would be using Tidal through another app since Tidal itself doesn't integrate properly with renderers' I am using the the Tidal app off a high end Laptop onto a Accuphase DC37 using the native Accuphase USB driver with a high end audio USB cable ... sound quality I find is very good ... what am I missing, is this lower quality ??? Will install my VPN (on other devices) and point it to the USA tomorrow and see how it goes ... Link to comment Share on other sites More sharing options...
Grizaudio Posted August 29, 2020 Share Posted August 29, 2020 (edited) 4 minutes ago, Rosco8 said: Was crap yesterday, good for a while this morning and then crap again .. getting really annoyed .. II attached to various wireless points and eventually rebooted most of my network this morning which improved things for a short time .... maybe coincidence reading this .. This statement ??? 'I'd imagine the vast majority would be using Tidal through another app since Tidal itself doesn't integrate properly with renderers' I am using the the Tidal app off a high end Laptop onto a Accuphase DC37 using the native Accuphase USB driver with a high end audio USB cable ... sound quality I find is very good ... what am I missing, is this lower quality ??? Will install my VPN (on other devices) and point it to the USA tomorrow and see how it goes ... Nope. Just ensure you have exclusive mode selected. Edited August 29, 2020 by musicbee 1 Link to comment Share on other sites More sharing options...
tripitaka Posted August 29, 2020 Share Posted August 29, 2020 13 minutes ago, Rosco8 said: Was crap yesterday, good for a while this morning and then crap again .. getting really annoyed .. II attached to various wireless points and eventually rebooted most of my network this morning which improved things for a short time .... maybe coincidence reading this .. This statement ??? 'I'd imagine the vast majority would be using Tidal through another app since Tidal itself doesn't integrate properly with renderers' I am using the the Tidal app off a high end Laptop onto a Accuphase DC37 using the native Accuphase USB driver with a high end audio USB cable ... sound quality I find is very good ... what am I missing, is this lower quality ??? Hey Rosco, With ur setup you aren't troubled by renderers at all It's those of us running our systems from phones or notepads that have the additional challenge with Tidal. Cheers! 1 Link to comment Share on other sites More sharing options...
Pebbles Posted August 29, 2020 Share Posted August 29, 2020 Two years of faultless streaming Tidal; a week ago I installed a NUC and Roon Rock and now everything falls apart! The last two days have been continual drop outs streaming via Roon and also if I use only Lightning DS. I was beginning to think I had system issues but it appears maybe not. Glad I noticed this thread! Hope it gets sorted soon. 1 Link to comment Share on other sites More sharing options...
Mike13 Posted August 29, 2020 Share Posted August 29, 2020 Mine was doing this last night. I thought it was Roon, but it buffered through the Tidal app as well. Spotify played the same playlist fine. It happens maybe once every month or two I would say. Assume it is the Tidal servers. 1 Link to comment Share on other sites More sharing options...
BugPowderDust Posted August 29, 2020 Share Posted August 29, 2020 Yeah more of the same to report here. I’ve got heaps of bandwidth (2x NBN links) and Tidal kept cropping out on Roon. tracks would start then skip after a few seconds. I haven’t done any serious analysis but I am curious as to the root cause. I might run tcpdump on my roon server next time it happens and see whats going on. this is when having many terabytes of my own music comes back into its own. 2 Link to comment Share on other sites More sharing options...
DSD_Fan Posted August 30, 2020 Share Posted August 30, 2020 Yeah I had issues friday night and most of saturday (I am on the Gold Coast) Seems to be OK now. Link to comment Share on other sites More sharing options...
Bill125812 Posted August 30, 2020 Share Posted August 30, 2020 I’m using nord VPN. Using tidal through Roon. No issues at all Link to comment Share on other sites More sharing options...
MusicForever Posted August 30, 2020 Share Posted August 30, 2020 (edited) My Tidal is doing 10 seconds of play then 2 minutes of buffering!!@! reloaded the ap. no different. All my other streaming- Netflix etc is fine. 46MB speed. Doing it since yesterday. Anyone know if it's related to the big storms in Texas? Edited August 30, 2020 by MusicForever Link to comment Share on other sites More sharing options...
elcamry Posted August 30, 2020 Share Posted August 30, 2020 Given up for today, working fine till about 10 am Adelaide time . Link to comment Share on other sites More sharing options...
Grizaudio Posted August 30, 2020 Share Posted August 30, 2020 20 minutes ago, Bill125812 said: I’m using nord VPN. Using tidal through Roon. No issues at all Yep a Us VPN fixes the issues. Something is clearly wrong with their Australian server.. 1 Link to comment Share on other sites More sharing options...
DSD_Fan Posted August 30, 2020 Share Posted August 30, 2020 Still having issues now Link to comment Share on other sites More sharing options...
stearem Posted August 30, 2020 Share Posted August 30, 2020 I've been also having issues since Friday. I have messaged them, no response as yet. 1 Link to comment Share on other sites More sharing options...
Hydrology Posted August 30, 2020 Share Posted August 30, 2020 Im not having any of the issues being reported here, but I will say that Tidal does from time to time drop out every few weeks or so, unlike Qobuz, which has been rock-solid since signing up. Link to comment Share on other sites More sharing options...
Mpr_65 Posted August 30, 2020 Share Posted August 30, 2020 51 minutes ago, stearem said: I've been also having issues since Friday. I have messaged them, no response as yet. Tidal issues all weekend here as well. Roon is saying the feed is slow. Link to comment Share on other sites More sharing options...
MrC Posted August 30, 2020 Share Posted August 30, 2020 I have had a couple of times this morning that Tidal has flaked it .... Link to comment Share on other sites More sharing options...
PCOWandre Posted August 30, 2020 Share Posted August 30, 2020 4 hours ago, recur said: this is when having many terabytes of my own music comes back into its own. I had a 25 hour NBN outage the other month. I was very happy that I didn't need to rely on streaming to keep myself entertained. Link to comment Share on other sites More sharing options...
tripitaka Posted August 30, 2020 Share Posted August 30, 2020 1 hour ago, Hydrology said: but I will say that Tidal does from time to time drop out every few weeks or so, unlike Qobuz, which has been rock-solid since signing up. Can anyone offer an opinion on Qobuz vs Tidal? I switched fron spotify to tidal for lossless playback, but if u cant play their music then its kind of pointless! Link to comment Share on other sites More sharing options...
Hydrology Posted August 30, 2020 Share Posted August 30, 2020 1 minute ago, tripitaka said: Can anyone offer an opinion on Qobuz vs Tidal? I switched fron spotify to tidal for lossless playback, but if u cant play their music then its kind of pointless! Lets put it this way, I wont be renewing my Tidal subscription at home. And that has nothing to do with "issues". Thats merely from a sonic perspective. 1 Link to comment Share on other sites More sharing options...
awayward Posted August 30, 2020 Share Posted August 30, 2020 15 minutes ago, tripitaka said: Can anyone offer an opinion on Qobuz vs Tidal? I switched fron spotify to tidal for lossless playback, but if u cant play their music then its kind of pointless! Qobuz and Tidal had the same SQ in my system when I had Qobuz for the trial period, both played via Roon. Link to comment Share on other sites More sharing options...
awayward Posted August 30, 2020 Share Posted August 30, 2020 16 minutes ago, Hydrology said: Lets put it this way, I wont be renewing my Tidal subscription at home. And that has nothing to do with "issues". Thats merely from a sonic perspective. I find the sonic perspective of Tidal excellent, it equals my local redbook playback. Link to comment Share on other sites More sharing options...
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