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Hi guys

 

I have an Elektra Theatron 7.1 channel amp which I purchased as part of a group buy on DTV forum back in around 2008. However one of the 7 channels failed some time ago (2013?). It didn't bother me at the time as I only have a 5.1 set-up so I just switched over to one of the other un-used channels.

 

However I'm now looking at selling the amp and it would obviously have much more re-sale value if all 7 channels were fully working. I'm not even sure whether its an input or output problem or with the actual amplification itself. The only symptom is that I get no sound whatsoever from that particular channel.

 

So is there anyone who is familiar with this amp who might like to speculate on what the issue could be, or would like to offer any advice? I live in Perth so on the other side of the country to its original manufacture.

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I can offer some strong advice here. Get the amp serviced by Arthur Rappos himself before selling. I had the same model amp from the same era, purchased second hand of the forums here.  I bough

Anyway crisis averted guys! ☺️   Arthur just called me to say he's shipping my unit out pronto and I do actually believe him this time. Said he would send me a tracking notification shortly

This is absolutely a storm in a tea cup. He’s had the amp since early September. I don't know where you guys get your hi fi repaired but 7 weeks hardly seems grounds for legal proceedings to me in nor

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I can offer some strong advice here. Get the amp serviced by Arthur Rappos himself before selling.
I had the same model amp from the same era, purchased second hand of the forums here. 

I bought it with the knowledge that like yours, one channel was not working and it did not concern me for my application.

 

Some months later, I had left the system on while I had gone into another room of the house, only for the house to fill with smoke. The amp had caught fire. 

Upon opening it up, it was obvious the cause was the faulty module for that channel. The amp was well beyond repair by this point.

 

The point of the story - a channel not working indicates a fault that can potentially get worse. I underestimated the seriousness of that which could have had far more serious consequences.

 

Send it back to the manufacturer for the necessary repairs.

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Ok many thanks for posting this Marc.

 

I will contact Arthur and see what he says. But if it's going to lead to costly repairs and a hefty freight bill shipping it back to VIC I may as well take it to my local dump then.

 

Cheers

 

Glenn

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Arthur is a very fair guy in regards to repair bills, and he doesn't like his gear not up to par. Freight will be the issue to deal with. I've got a Theatron which has been flawless for many years but I have had a 2ch pre amp repaired and he fixed the issue in under a day.

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13 minutes ago, Felix.. said:

I may as well take it to my local dump then.

That might be the only option unfortunately. Speak to Arthur first though.

If you do dump it, please cut the power leads or disable it some other way.


I know our local tip has a habit of filling their shop with items that were thrown out for a reason that might not be so obvious!

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Posted (edited)

Thanks for all of the replies. I've called Arthur and he said he will get me a discounted rate on freight. He also asked for some snaps of the internals (as attached).

 

I couldn't see anything out or order to my untrained eye such as obvious physical damage, disconnected wiring etc.

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Edited by Felix..
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Hope you get it sorted Felix.

 

Been a long time since we had our speaker shootout in your living room! Your name came up in an email exchange with Lyle from DTV Forum about a year ago. I'll tap him on the shoulder and let him know that you've popped your head up in here.

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Posted (edited)
58 minutes ago, Mining Man said:

Hope you get it sorted Felix.

 

Been a long time since we had our speaker shootout in your living room! Your name came up in an email exchange with Lyle from DTV Forum about a year ago. I'll tap him on the shoulder and let him know that you've popped your head up in here.

Great to hear from you Mining Man! Geez I can barely remember that but then again my memory aint that flash to begin.

 

Those were the days with epic arguments over Blu-ray v HD DVD and all those tremendous group buys that were organised on DTV Forum. Seems a previous lifetime to me nowadays. 😔

Edited by Felix..
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good to see you around felix.... been some years ! ps do hope have some joy with the elektra, should no reason can't be easily sorted to go on for many more years ..... :) 

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5 hours ago, Felix.. said:

Thanks for all of the replies. I've called Arthur and he said he will get me a discounted rate on freight. He also asked for some snaps of the internals (as attached).

 

I couldn't see anything out or order to my untrained eye such as obvious physical damage, disconnected wiring etc.

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It is a modular design, should be easily sorted.

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45 minutes ago, betty boop said:

good to see you around felix.... been some years ! ps do hope have some joy with the elektra, should no reason can't be easily sorted to go on for many more years ..... :) 

Cheers Alebonau. I recognise that avatar! 😉

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Sometimes it’s related to a speaker relay contact getting dirty, I use to own that model prior to upgrading to the HD2.

 

JDH

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3 minutes ago, jdh500 said:

Sometimes it’s related to a speaker relay contact getting dirty, I use to own that model prior to upgrading to the HD2.

 

JDH

yes i believe arthur routinely upgrades these older gen to gold contact relays he uses on the later HD series models....

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10 minutes ago, betty boop said:

yes i believe arthur routinely upgrades these older gen to gold contact relays he uses on the later HD series models....

I also owned an original Elektra Reference that had the issue with the speaker relays, I sent the amp from Sydney to Melbourne to have it serviced, while it was there Elektra Audio  installed  a 12V trigger, it wasn’t standard on the older models. Again the upgrade bug got to me and a few years later I sold my original Elektra Reference for a new Elektra HD Reference.

 

The speaker relay issue I raised generally only resulted in sound dropping out, usually only on one channel, the way the original post reads, it sounds more like the entire amp module is dead. Like others have indicated, best to have it shipped to Melbourne if you want it repaired properly.

 

JDH

Edited by jdh500
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12 hours ago, Felix.. said:

Thanks for all of the replies. I've called Arthur and he said he will get me a discounted rate on freight. He also asked for some snaps of the internals (as attached).

Hi Felix ; can see why its worth getting fixed looking at the size of the toroid ;  some current available to control your speaker load there :)  

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12 hours ago, Felix.. said:

Great to hear from you Mining Man! Geez I can barely remember that but then again my memory aint that flash to begin.

 

Those were the days with epic arguments over Blu-ray v HD DVD and all those tremendous group buys that were organised on DTV Forum. Seems a previous lifetime to me nowadays. 😔

I remember lugging my Paradigms to your place as part of a comparison between your Marantz / Elektra combo and Lyle's Denon / Elektra combo. My speakers actually spent a few weeks at Lyle's while I was looking for a place to live.

 

I also vaguely recall we'd almost crossed paths previously with a common employer. Normandy rings a bell for some reason...

 

 

Sounds impressive, but I'm buggered if I can remember important stuff, like birthdays and anniversaries etc. 😂

 

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8 hours ago, cwt said:

Hi Felix ; can see why its worth getting fixed looking at the size of the toroid ;  some current available to control your speaker load there :)  

Yeah it drives my Monitor Audio GS60s beautifully! No complaints whatsoever. And as I only have a modest 5.1 set-up and nothing fancy that single channel problem really wasn't an issue for me.

 

But now it's time to sell as I recently upgraded my receiver to a new Denon model (after my Onkyo prepro gave up the ghost due to the dreaded HDMI board issue!) and am happy enough with the amplification the Denon provides. I wanted HDCP 2.3 so it was time to upgrade the receiver anyway.

 

Another Perth member seems very interested in the ET (along with a couple others) so it's great to know it will be going to a good home where it will be fully appreciated and I won't have to tolerate low-ball offers on Gumtree. 🤣

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Posted (edited)
4 hours ago, Mining Man said:

I remember lugging my Paradigms to your place as part of a comparison between your Marantz / Elektra combo and Lyle's Denon / Elektra combo. My speakers actually spent a few weeks at Lyle's while I was looking for a place to live.

 

I also vaguely recall we'd almost crossed paths previously with a common employer. Normandy rings a bell for some reason...

 

 

Sounds impressive, but I'm buggered if I can remember important stuff, like birthdays and anniversaries etc. 😂

 

Now it's all coming back!

 

Yep remember your Paradigms. Damn I really liked that Marantz receiver and can't even remember why I sold it. Probably because I thought I needed some new you beaut feature the Onkyo PR-SC5508 provided. Wish I kept that Marantz as the Onkyo prepro gave me nothing but trouble.

 

Yes again correct re: Normandy. Was FIFO at Big Bell gold mine for 3yrs in the mid 90s.

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1 hour ago, Felix.. said:

Wish I kept that Marantz as the Onkyo prepro gave me nothing but trouble.

I had a similar buyers regrets with my Onkyo prepro, I purchased it new and turned it over and resold in in under 12 months. An early model Emotiva prepro also purchased new was sold in under 3 months.  Certain  brands just don’t work for me, currently using a Marantz for over 2 years and previously a long run with various Rotel Prepros for 12 to 14 years.
 

The brand I used continuously the longest is Elektra Audio amps, 18 years now, also used Benchmark DAC’s, Bel Canto for 2ch, and logitech Squeezebox Music streamers for 15 years. Other brands have come and gone.

 

JDH

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Posted (edited)
2 hours ago, jdh500 said:

I had a similar buyers regrets with my Onkyo prepro, I purchased it new and turned it over and resold in in under 12 months. An early model Emotiva prepro also purchased new was sold in under 3 months.  Certain  brands just don’t work for me, currently using a Marantz for over 2 years and previously a long run with various Rotel Prepros for 12 to 14 years.

Yeah the HDMI board on the Onkyo died on me not once but twice! The first time it was covered under warranty. Onkyo/Integra did at least extend their warranty for this repair as soooooo many of their models suffered from this manufacturing/design f-up. But the second time it died it was past even this extended period and I couldn't be bothered forking out $700 to fix up that pile of rubbish.  😆

 

I did see a youtube DIY guide on how to perform the replacement on another Onkyo model to mine which seemed relatively straight forward:

 

 

But obtaining the precise part here in Australia seems pretty much impossible and of course Amber Tech won't sell you the part, you have to take it into one of their affiliated service centres. 🙄

 

I also had a Pioneer receiver that died on me within a couple of weeks from purchase, again a HDMI problem. Thankfully I was able to send that straight back at zero cost under ebay's rather generous buyer protection policy and get an immediate full refund. 

 

Touch wood I've never had a problem with a Yamaha, Marantz or Denon product, although of course no brand is perfect - there will always be a certain % with defects.

 

However it's going to be hard for me to forget about my Onkyo experience and regain my trust enough to buy anymore of their garbage ever again!

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On 13/07/2020 at 11:19 AM, Felix.. said:

Hi guys

 

I have an Elektra Theatron 7.1 channel amp which I purchased as part of a group buy on DTV forum back in around 2008. However one of the 7 channels failed some time ago (2013?). It didn't bother me at the time as I only have a 5.1 set-up so I just switched over to one of the other un-used channels.

 

However I'm now looking at selling the amp and it would obviously have much more re-sale value if all 7 channels were fully working. I'm not even sure whether its an input or output problem or with the actual amplification itself. The only symptom is that I get no sound whatsoever from that particular channel.

 

So is there anyone who is familiar with this amp who might like to speculate on what the issue could be, or would like to offer any advice? I live in Perth so on the other side of the country to its original manufacture.

Hi Felix

 

I had a problem with my Elektra a couple of years ago and sent it back to Arthur and he fixed it in good time.

 

I think I paid the shipping one way and he paid it the other.

Can't remember for sure.

If my memory is right it was not that expensive

 

Contact Arthur and he will advise you

 

As MM said I tried to contact you a year or two back but your email address bounced.

Mine is still the same if you want to contact me

 

50mxe20

 

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  • 3 months later...

Just an update on my Elektra situation guys.

 

As I mentioned above I got in contact with Arthur and after a few months of back and forth finally got my Elektra to him for diagnosis in early September. Initially he thought it may have been a relay issue but ultimately it was a loose ground wire on the centre channel that was the culprit so a fairly simple fix.

 

Anyway he's had it nearly for 2 months in his possession and I've tried numerous times to get him to issue me an invoice for his costs being mainly freight, insurance and packaging so far without success. He just doesn't reply to my emails at all and fobs me off every time I call him always promising to send me back my unit but so far no action whatsoever. It's been a quite frustrating process if I'm being brutally honest.

 

Thankfully I have an extremely patient Perth buyer lined up but at some point he will lose interest and buy something else and frankly I wouldn't blame him.

 

I first contacted Arthur back in July and now it's about to roll into November with no idea when I might actually get my Elektra back other than so far empty promises. I'm trying to be as understanding as possible but being polite isn't getting me anywhere atm.

 

I wish I could be a little more positive about the situation and I'm at a loss at what to do next. Unfortunately not living in Victoria I'm entirely reliant on Arthur to act in good faith as I can't rock up to his business premises myself.

 

What kind of turnaround times have others experienced sending their amps to Arthur for repair? It will soon will be coming up to around 4mths from initial contact for me and counting.

 

Felix

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8 minutes ago, Felix.. said:

I wish I could be a little more positive about the situation and I'm at a loss at what to do next.

 

Contact fair trading in Victoria and lodge a complaint . Let them take it from here. Save yourself the grief. 

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Thanks man for the suggestion. I'm not quite there yet but yes that is an avenue to be explored at some point if nothing changes. However if I start getting too confrontational involving official complaints then I fear I might not see my Elektra until 2021 if I go down that route which would be a disaster for me.

 

I don't believe Arthur is actively scamming me as we have had constructive conversations early in the piece and he's been fairly reasonable about costs assuming he's being genuine, which I do. But I just can't get him to make me any kind of priority right now so I just needed to vent here a little so I appreciate your reply.

 

But yes if he keeps ignoring me as a customer then I will have to look at other options like perhaps Fair Trading although I'm really hoping to avoid that if possible

 

Anyway another member here has very kindly messaged me to see if they can give Arthur a nudge in my direction so we'll see if that works. 🙏

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Sorry to hear that the manufacturer is ignoring you, must be very frustrating.

And bad for their reputation.

I'd be going to Fair Trading and let them ask the relevant questions,

Hope your buyer is as patient as you have been.

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I’m an understanding person but if all he needs to do is put it back in a box, seal it up and get a courier to organise, then quite frankly, I don’t see how this is taking as long as it has.

‘Let’s hope it gets back here sooner rather than later and more importantly is fixed properly.

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1 hour ago, Hydrology said:

I’m an understanding person but if all he needs to do is put it back in a box, seal it up and get a courier to organise, then quite frankly, I don’t see how this is taking as long as it has.

‘Let’s hope it gets back here sooner rather than later and more importantly is fixed properly.

Cheers Mark!

 

It's good to hear from you as it's been a while. I actually have been selling off a bit of surplus hi-fi gear lately including a Yamaha 2600 I believe I may have bought from you many years ago?? Still going great guns and the new owner is very happy with it. Never had many problems with Yamaha or Marantz products touch wood.

 

Yeah it's been driving me a little crazy but someone here at Stereo.net seems to have a personal connection with Arthur. He very kindly said he would contact him tomorrow on my behalf so hopefully that can get the matter moving along. My main worry is trying to get this unit to my buyer asap as he's already waited way longer for this than he should've imo. He's also been waiting on it to be serviced since July like me.

 

Glenn

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56 minutes ago, deblur said:

Sorry to hear that the manufacturer is ignoring you, must be very frustrating.

And bad for their reputation.

I'd be going to Fair Trading and let them ask the relevant questions,

Hope your buyer is as patient as you have been.

Thanks for the vote of support deblur. I'm feeling a little better about the situation than I did earlier today but yes if nothing's happened in a couple more weeks then I think I will have to lodge a formal complaint. I really don't want to have to do that but by the same token I can't be expected to wait forever to get my property returned.

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Fair Trading will be a far more stressful process.  People advise it as though it's an online lodgment of a complaint and they sort it all out.  The truth is far from that. 

 

I'm not making excuses for Arthur, but I'm aware he's inundated with work on behalf of a well known manufacturer that was unexpected, and this has blown out resource/time estimations. 

 

Hopefully you get your amp back soon.

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1 hour ago, Kaynin said:

Fair Trading will be a far more stressful process.  People advise it as though it's an online lodgment of a complaint and they sort it all out.  The truth is far from that. 

 

I'm not making excuses for Arthur, but I'm aware he's inundated with work on behalf of a well known manufacturer that was unexpected, and this has blown out resource/time estimations. 

 

Hopefully you get your amp back soon.

 

I agree Kaynin. I actually lodged an ACCC complaint a few years back on something completely unrelated to home theatre and it was a slow and painful process. So I really want to avoid any kind of formal complaint at this time. But as the months keep dragging on am I just meant to wait around for whenever Arthur can get to it - perhaps 2021? It's coming up on nearly 6mths for Interface above and I'm already up to 4mths. 

 

I realise it's a small operation but surely he has someone else to delegate at least some of the basic tasks to, like invoicing, shipping and other administrative duties. Even if he doesn't it's probably a half hour job, maybe an hour tops, to simply invoice me and arrange a courier, if he truly has to do all that stuff himself. Surely he could find that time in all these weeks?? I really don't think I'm being unreasonable am I?

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1 hour ago, Kaynin said:

Fair Trading will be a far more stressful process.  People advise it as though it's an online lodgment of a complaint and they sort it all out.  The truth is far from that.


This was not the case for me. It was as simple as an online lodgement of a complaint and then a couple of emails, when I needed assistance with an Australian HiFi manufacturer who decided his best plan was to ignore my communication. 
 

Once the vendor decides not to reply to emails and palms you off during phone calls with “promises” what does the vendor seriously expect you to do? 

 

So unexpected work from a “well known” manufacturer trumps @Interfaceand @Felix.. repairs, which just have to be boxed, invoiced and dispatched?That’s a pretty sad look for Elektra. 

 

2 hours ago, Interface said:

Just received communication from Arthur. Amp will be sent today.

 

Good news. 
 

4 minutes ago, Felix.. said:

 I really don't think I'm being unreasonable.


You are not being unreasonable. 
 

Personally, once the emails stopped being replied to,  I would have made the complaint. You are not a second class customer, regardless if Elektra want to treat you like one. 

 

 


 

 

 

 

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its not so easy in Vic compared to the rest of the country i guess. no one knows how the guy is holding up and i am guessing he isn't 30 any more?

 

as for using your consumer rights, why people bag the process is beyond me. go over seas and see what you get.. zippo. friends from some countries i know cant believe we even get a refund/exchange/repair in the first 12months on most things. let alone have rights after the manufacturers warranty expires so stop complaining please or one day we will lose the rights.

 

as for using them if you are not going to follow though to a small claims court then thats your problem, they are quite easy and interesting to attend really.

 

nothing against o.p. in all this. i too would have done the same and waited due to the guys reputation and standing in the audio community. unlike some mobs out there.

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1 hour ago, John Doe said:

Personally, once the emails stopped being replied to,  I would have made the complaint. You are not a second class customer, regardless if Elektra want to treat you like one.

 

You are aware that Elektra is a one-person operation? I'm glad I don't have to deal with you on a professional level...

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Anyway crisis averted guys! ☺️

 

Arthur just called me to say he's shipping my unit out pronto and I do actually believe him this time. Said he would send me a tracking notification shortly along with an invoice of costs. On the few times he's called me on his own volition something has usually happened and the matter has progressed. It's only been the many times I've contacted him to get a status update on where things are at that he's either stonewalled me, stalled or not even replied.

 

It's really handy having a forum like this where you can get a lot of input and suggestions on how to handle a problem like this so I really appreciate all the replies.

 

I especially appreciate the member who has a personal connection with Arthur who PM'd me yesterday to say he would contact Arthur this morning to try and get things moving along. That appears to have had the desired effect and I'm truly grateful and relieved about that.

 

My interests have somewhat moved on from home theatre as interests tend to do as one's life changes so that's the only reason I don't really post here anymore. But it's great to know there's a resource here when needed so I will try to contribute more when and where I can, as I'd hate to see this place die out like DTV Forum did. It seems like it's still a passionate and helpful community with a lot of knowledgeable folk so hopefully this place can go on for decades to come.

 

Cheers!

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32 minutes ago, Cloth Ears said:

You are aware that Elektra is a one-person operation? 

 

Yes  I am aware. 
 

34 minutes ago, Cloth Ears said:

 I'm glad I don't have to deal with you on a professional level...

 

Well if you believe that ignoring emails and being put on the back burner when all that is required is to box, invoice and send is acceptable then ditto. 
 

25 minutes ago, Felix.. said:

Anyway crisis averted guys! ☺️

 

Arthur just called me to say he's shipping my unit out pronto and I do actually believe him this time. Said he would send me a tracking notification shortly along with an invoice of costs. On the few times he's called me on his own volition something has usually happened and the matter has progressed. It's only been the many times I've contacted him to get a status update on where things are at that he's either stonewalled me, stalled or not even replied.


 

Great news!  

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2 hours ago, Felix.. said:

I agree Kaynin. I actually lodged an ACCC complaint a few years back on something completely unrelated to home theatre and it was a slow and painful process. 


You’re not wrong mate, better to avoid this where possible.  We have strong laws covering consumers, but the process is ridiculous.

 

 

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