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Mother Fu#kers!

 

Just taken delivery of a pair of Gales sent from WA.  Were absolutely pristine cabinets, really well packed via Pack and Send. 
 

These have been hit really, really, hard. Both cabinets are severely damaged. They have survived in pristine condition for 45 years just to be destroyed. Angry just doesn’t cut it!

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dont want to be negative but.. "packed well"? where  is the corner protection, just a few bits of card board with bubble wrap.   would have made some corner supports from polystyrene at leas

Based on the number of negative threads on couriers and postal services, you wonder how eCommerce can survive, let alone prosper.  The reality is that most shipments arrive on time and in good conditi

I just can't bring myself to "like" these recent posts - it just doesn't feel right.   Empathy and shared devastation is a given, together with appreciation for Peter F showing just how pris

Ouch, very sorry to see such disgraceful treatment of a beautiful pair of speakers!

Hope you get a favorable outcome,  although very hard to right things with that damage. 😕

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What's happened to those Gales is a crying shame @Ooogh, hope all drivers & crossovers are OK at least? 

Very sorry to hear about that. As Evil and Zippi said, stay strong and good luck sorting it out!

Edited by Willmax
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That's truly heartbreaking, Hugh.  I know just how you feel as I had a similar experience with Apogee Centaur Majors in the 80's - at the time it feels totally crushing after excitedly awaiting their arrival.

 

But Christos got the corners of his repaired by an antique furniture restorer - we need to find out how well they came up and what they can do for these. 

 

Will insurance or the freight company pay for repairs?  The hardest part will be finding the right restorer that will put the time and effort into doing the best possible job.  In time you might be able to (almost) forget it happened.  I did with the Apogees.   

 

 

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man..... too hard to look at those pics  @Peter_F.

 

such a travesty.....

 

but they should come in handy during the claim process and restoration/repair processes

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How very disappointing.

They have taken a large hit to deform the timber the way it is.

Almost like a pallet was pushed into them during loading.

The freight can be through many parties before it makes its way to the final destination so lots of loading/unloading.

That will be a major repair

 

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I just can't bring myself to "like" these recent posts - it just doesn't feel right.:(

 

Empathy and shared devastation is a given, together with appreciation for Peter F showing just how pristine those beautiful Gales were.

 

But they WILL look beautiful again, even if very close scrutiny might still reveal some slight battle scars.  It will be a case of getting the best possible outcome and then accepting that nothing's completely perfect.

 

I do feel confident there will be a local furniture restorer that can get them to a level that only the very closest inspection will show they have been repaired.   Maybe it will be possible to get a better result than any of us can imagine ATM - I sincerely hope so.

 

Edit  I changed my mind - several comments warrant a "like".  I still can't bring myself to "like" Hugh's post, though - just too sad.

Edited by Tony M
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2 hours ago, Ooogh said:

Mother Fu#kers!

 

Just taken delivery of a pair of Gales sent from WA.  Were absolutely pristine cabinets, really well packed via Pack and Send. 
 

These have been hit really, really, hard. Both cabinets are severely damaged. They have survived in pristine condition for 45 years just to be destroyed. Angry just doesn’t cut it!

7F30CD36-8A74-4AD4-9983-5338A2D75560.jpeg

A62F52BD-2342-4CA3-B8D2-648E64C2815E.jpeg

F308CE22-9331-44FD-8EF8-C3C562414DFE.jpeg

62180EEB-8F8F-4D02-94D0-056EC4ECB4A3.jpeg

53826540-735B-4808-94B5-8B656429051B.jpeg

03F3A631-B89E-41C7-B2A8-D1E23EE6FCE1.jpeg

B6FEA274-F07C-4AA1-8394-48A6721458E4.jpeg

E7037C1A-8FAF-4A79-B0C8-51BF6152EF89.jpeg

8D1042E9-0DEB-493E-82BF-17403177DA3A.jpeg

7D0CE186-A0A0-488D-9F0E-0780292FBD24.jpeg

 

Who decided to use pack n send ?

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dont want to be negative but.. "packed well"? where  is the corner protection, just a few bits of card board with bubble wrap.

 

would have made some corner supports from polystyrene at least or they should have those very thick cardboard ones at the very least.

 

used those idiots just once and ended up with a forklift tong thru the box.

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18 minutes ago, WayneK said:

Almost like a pallet was pushed into them during loading.

 

It's almost as if they loaded the heavy things onto the truck first, then got to the end of the loading and couldn't close the doors so shunted everything along a nudge or two with the pallets so that they could close the doors to the truck. "She'll be right".

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19 minutes ago, hopefullguy said:

dont want to be negative but.. "packed well"? where  is the corner protection, just a few bits of card board with bubble wrap.

 

would have made some corner supports from polystyrene at least or they should have those very thick cardboard ones at the very least.

 

used those idiots just once and ended up with a forklift tong thru the box.

 

Who packed them?

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It's easy to be wise in retrospect, but I had a pair of NS1000's sent from England by Pack and Send (yes they do have a London branch!) and they made up simple plywood crates, which gave great corner protection and were surprisingly inexpensive.

 

I suggest anyone shipping speakers/amps, especially rare or valuable ones, should at least consider that option.   Simple screwed butt joints in plywood are quicker and easier than you might think.

 

Cardboard just isn't up to dealing with the evils of our freight companies.  

 

 

Edited by Tony M
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Tony is correct in saying that for people skilled in fixing furniture will have the know how to repair the damage, so that it will be almost back to the way it was. Luckily it appears to be superficial and not structural.

The matching of the repair to the existing appearance is the major part, but with know how this should not be all that difficult.

A mate used to repair timber work on old cars (dashes, consoles, door trims) and there was quite an art to it. The repairs ranged from sanding and polishing to fitting new parts into the veneer, to making a whole new part closely matching the original.

 

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Well hopefully there will be a happy outcome eventually.

 

If there's a moral to the story it's hard to find but if there's a lesson to be learned then it's this; I've had a vintage amp sent to me in a VB carton that was duct taped on the edges so the heat sink blades just poked through the carton and they got snapped off during the journey to my place and the thing was dumped in the bin basically as it was buggered and only good for parts.

Then a set of HIFiman cans sent to me in a manilla envelope and of course lets not bring up LP's and all the inventive ways retailers and people here at SNA keep finding to send your new purchase in a way that it'll be damaged.

 

The 'lesson' is that you ask to see the packaging, how it's done, hows it's put together. If the seller doesn't want to post but says he'll let it go but you organise freight and packaging then it's up to you to ask exactly how it's going to packaged and you want to see pics of it by who ever eventually gets your job.

 

I've done it with every single thing I've bought since the cans arrived in a brown envelope and someone had folded the envelope in half to fit...into a space I guess but the cans were broken. The seller's response? Meh.

 

I've only been caught out once since I decided to never let an item I want to buy get sent in pi.ss poor packaging again and wouldn't you know it, that was from a retailer here and when I mentioned the package was lucky to arrive undamaged they said: Yes we're aware of the crap packaging and we're onto the manufacturer about it. Err..hello? Why are you still selling this gear if it's being sent out in inferior packaging?

 

Is there a Latin phrase like caveat emptor (buyer beware) that pertains to packaging 'Buyer make sure of your packaging' ?

 

I hope you get it sorted @Ooogh and that they are able to fix them,is that mdf [?] it looks cactus to me but people here reckon it's fixable so here's hoping. The devastation your feeling must be total and you'd be living it every single second of the day.

 

A new year starts shortly and hopefully it'll bring some resolution to you.

 

 

 

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Well said @Luc

 

Here is a snip from UPS, a US freighting firm that has its fair share of horror stories about damaging goods.

 

Quote

Double (Over) Boxing Method - What is Double (Over) Boxing?

Double (over) boxing is an effective method of safeguarding fragile equipment like electronics from damage. While using a single box or the original manufacturer's packaging is possible in some instances, there are many situations when this shipping method is ill-advised. Many single boxes are not designed to endure the shipping process, which includes sorting impact, over-the-road vibration, and other kinds of package handling situations. The original equipment manufacturer's package is usually designed to ship the product once, and not multiple times. Even then, it is often designed for shipments on pallets, not single-piece shipments.

How to Double (Over) Box

  • Make sure that the original packaging is in good condition and that the internal foam is not cracked or broken. If the foam is broken, replace with new foam inserts or repair with two-inch (5.08 cm) wide pressure-sensitive tape. It is important that the shipment cannot move within the original manufacturer's shipping container.
  • Select a new shipping container that is at least six inches (15.24 cm) longer, wider, and higher than the original manufacturer's box.
  • Fill the bottom of the new shipping container with at least two to three inches (5.08 to 7.62 cm) of foam-in-place, polyethylene corner or edge pads, inflatable packaging, loose fill peanuts, or other suitable dunnage materials.
  • Place the original manufacturer's box on top of the cushioning material and in the center of the shipping container, allowing for at least two to three inches (5.08 to 7.62 cm) of cushioning around the remaining five sides of the package.
  • Fill the remaining empty space in the package with foam-in-place, polyethylene corner or edge pads, inflatable packaging, loose fill peanuts, or other suitable dunnage materials.
  • Seal the shipping container with either two inches (5.08 cm) or more width of pressure-sensitive or nylon-reinforced tape, or 60-pound, three-inch (7.62 cm) wide water-activated reinforced tape. Close the box securely, applying three strips of tape to both the top and bottom of the box, so the middle and two edge seams are sealed.

 

Here is a video from a web site that specialises in videos:

 

 

Disclaimer: I have never received goods packed as well as this, but I would be very happy to do so.

 

I have also received lots of positive feedback for how I pack LPs, laserdics, books, CDs, and components for shipping. I tend to use box-section profile cardboard instead of the foam but it does perform up to this standard.

 

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