woopwoop360 45 Posted June 27, 2020 Share Posted June 27, 2020 (edited) Hi all,  I was happily listening to music, streaming through my Primare SPA22 and using the Primare i35 with HT bypass.  Stopped listening for a few minutes to watch some catch-up tv through the amps and suddenly didn't have any sound, I was confused for a while, change different settings/sources and still couldn't get any sound from both of my fronts at all. So I unplugged the Whatmough speakers from the i35 and switched them over to the Spa22 all good.  I haven't made any changes to my setup and everything was working up to this point, all channels and sources.  I did get an occasional pop in my speakers when changes sources for example but didn't think much of it, I think I heard a pop as this happened.  Have I blown the amp? Everything powers up and I can do everything as normal, just no sound.  This is something I didn't want to deal with at the moment, any thoughts to the problem or things I could try to sort this out?  I would appreciate any suggestions  Cheers  Marty Edited June 28, 2020 by woopwoop360 Updated problems, no longer issues with Whatmough speakers Link to post Share on other sites
woopwoop360 45 Posted June 29, 2020 Author Share Posted June 29, 2020 Received instructions from Primare to do a factory reset, that fixed the problem. All good now 😀. 1 Link to post Share on other sites
Antipodean Brad 208 Posted June 29, 2020 Share Posted June 29, 2020 Glad to hear that it was a simple fix. Now it is time for you to relax and go listen to some music. Link to post Share on other sites
woopwoop360 45 Posted June 29, 2020 Author Share Posted June 29, 2020 Yeah, it a load off my mind. I really thought I stuffed up. Been looking in classifieds for a pair of small speakers to match the Primare I35 as a dedicated 2 channel setup instead of it sharing the load with the HT setup. Today I setup a Nuc for Roon, trying out the 14 day free trial, pretty good so far. This was my long answer to relaxing and listening to music. Link to post Share on other sites
Jez 0 Posted December 29, 2020 Share Posted December 29, 2020 @woopwoop360 hey mate I have an i35 too and get the occasional pop.  Just wondering if after the factory reset the pop went away or still happens? Link to post Share on other sites
woopwoop360 45 Posted December 30, 2020 Author Share Posted December 30, 2020 @Jez Hi mate,  Since the factory reset I haven't experience any popping and maybe the latest updates had something to do with it.  I hope that helps. Good luck. Marty  Link to post Share on other sites
Rai 3 Posted January 9 Share Posted January 9 @woopwoop360 & @Jez The i35 may have gone into protection mode though you would have seen "protect" come up on the screen. Â Primare advise that you should power on all your sources first e.g. AV receiver and then the i35 as the final step to avoid such issues. The reverse is true when powering off ie. i35 switched off first. Link to post Share on other sites
woopwoop360 45 Posted January 9 Author Share Posted January 9 10 hours ago, Rai said: @woopwoop360 & @Jez The i35 may have gone into protection mode though you would have seen "protect" come up on the screen. Â Primare advise that you should power on all your sources first e.g. AV receiver and then the i35 as the final step to avoid such issues. The reverse is true when powering off ie. i35 switched off first. Since I started doing the above, I haven't had any problems with the I35. Link to post Share on other sites
Ralph 291 Posted January 10 Share Posted January 10 Hi Guys As a fellow Primare user, I can vouch that they are good. FYI there is a closed facebook group for Primare users - search for "Primare Audio Users" Â 1 Link to post Share on other sites
woopwoop360 45 Posted January 10 Author Share Posted January 10 @Ralph thanks for the heads up, been a member on their group since May last year. Very helpful and friendly group.  Cheers Marty 1 Link to post Share on other sites
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