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Anyone have any thoughts about Onkyo as a brand in terms of quality, reliability, after sales? I need to update my old Pioneer home receiver to something like TX-8390 [stereo network receiver], but have never owned Onkyo. thanks :)

Edited by JohnJohn
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I always had Onkyo up until they dropped Audyssey room correction.

 

Their after sales service was very good. I had no problems having both a HDMI board and also a display board replaced out of warranty period.

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in recent years onkyo was a bit of a market leader with features on their avr's vs say yamaha.. from memory the first for atmos/dtsx etc etc. ie: while onk had dtsx+atmos yammy had only atmos.. onk  put more preouts than on board amps.. ie yammy current 2nd from flagship rxa2080 still only has 7.2 preouts

 

but the hdmi debacle has ruined onkyo rep for ever i am afraid.

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thanks yeh I read about the HDMI mess. I think the warranty/servicing situation with the main brands is dodgy e.g. a few years ago i had a Marantz high end blu-ray player [that was complete rubbish] - kept failing/skipping - but to have it fixed, I had to drive nearly 2 hours to Mount Waverley to the only service centre - they took forever - failed to fix first and second times - so I gave up and trashed it. I think all the major brands are heading down this route: outsource servicing and warranty issues to a single provider. Most I think are now owned by the same parent company so don't have local offices or support.

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In the 1970's Onkyo was the house brand for one of the two leading Aust. department stores in their audio department.  Because of that, I dismissed the brand as not being HiFi.  In recent times reading comments in other forums suggests that at the consumer level their (vintage) audio products were as good as the other Japanese brands of the time, and some of their upper-level equipment was reportedly quite good (but not spectacular). 

 

I have no idea about their current range, but would assume that they are like any of the other mass-consumer electronics company products around.  They do the job, but are designed around features to a budget.  And their rush to release new products (like all these manufactures) means that sometimes the quality goes backwards and sometimes they get it very wrong (the hdmi debacle).  But I would think that some of their products do the job as well as their competition.  I would think that all mass-produced consumer products are built by robots in factories using standard components so Onkyo would probably be as reliable as any other brand.

 

 

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Looks like a 2ch avr so you’d have to expect similar performance to their avr range unless it’s a completely different build.

 

depends what you want to use it for too, that may have a lot of features you are paying for but don’t need at the compromise of sound quality.

Edited by Hi-Fi Whipped
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I'm running a Tascam PA-R100 which is a rebranded Onkyo. No issues with it so far..... That said I've certainly read about a number of people with Onkyo AVR's dying as soon as they're out of warranty. No personal experience with it though.

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I had a TX-SR875.  7.1 channel flagship at the time.  Worked brilliantly for 3 years …. then HDMI dramas.

HDMI issues are not unusual but Onkyo definitely appeared to have more than their fair share.

Would I buy again?  No.  There are too many good alternatives. 

Edited by Dalspec
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40 minutes ago, Student of Mohan said:

Sony produce films, television, music, formats and the equipment to play it; does Onkyo have a similar knowledge base?

I don't see the relevance here at all, particularly when Sony AV products nowadays are mostly base level at best.

 

Are you saying he should buy a Sony Amplifier?

 

Pickings are extremely thin in Sonys latest offering shown here: https://www.sony.com.au/electronics/hd-audio/t/audio-components

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51 minutes ago, Hi-Fi Whipped said:

I don't see the relevance here at all, particularly when Sony AV products nowadays are mostly base level at best.

 

Are you saying he should buy a Sony Amplifier?

 

Pickings are extremely thin in Sonys latest offering shown here: https://www.sony.com.au/electronics/hd-audio/t/audio-components

Relevance is, at whatever price point to look at the company's knowledge base and expertise.  Panasonic for instance also make excellent broadcast and replay equipment.

 

If you can stand in front of the array of displays at a big retailer and believe the Sony, Panasonic and sometimes LG OLEDS are 'mostly base level at best' you can save your money buying a tv with a name you don't recognise.

Support? - https://www.flatpanelshd.com/focus.php?subaction=showfull&id=1229341472 'The Best TVs' click score twice so the best is on top.

 

I'm not saying he should buy a Sony anything, I'm saying if he's looking at Onkyo he should look at other options which is the question he asked.

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Actually I did have some issues though just used a different version of HDMI cable, and some devices let you choose the HDMI version for compatibility. Not really a big deal. I'd forgotten about that.

Edited by MattyW
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8 minutes ago, MattyW said:

Actually I did have some issues though just used a different version of HDMI cable, and some devices let you choose the HDMI version for compatibility. Not really a big deal. I'd forgotten about that.

The HDMI issue onkyo had at the time was a wide spread issue acknowledged by Onkyo and the local distributor Amber Technologies. It resulted in extended warranties and free HDMI board replacements being offered at the time.

 

that said because it is now fixed and no longer an issue for new models, it shouldn’t deter anyone considering Onkyo products.

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5 hours ago, Student of Mohan said:

Sony produce films, television, music, formats and the equipment to play it; does Onkyo have a similar knowledge base?

Sony does have an incredible knowledge base.  It doesn't mean they can use it well.  Mrs.Feline bought a top of the line Sony clock radio (based on their reputation).  This is a relatively simple product with decades of r+d production, so should be a safe and reliable choice.  However, Sony designed one of the most important features of the device - setting the alarm time - to be a very complicated process (especially compared to the ease of this function in just about every other clock radio).  Research also showed a design flaw in the model.   It's not complicated film TV equipment, just a clock radio and Sony couldn't get it right.

 

Then there was the noise-cancelling Sony headphones she bought, at the lower end of the scale.  They exploded after a few weeks light use.  After many months battling with them for a warranty replacement, the replacements died after 2 months minimal use - a commonly reported problem with this model of Sony headphone. 

 

So it appears that Sony can't use their extensive experience to get simple entry-level equipment right. 

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audiofeline, you have reminded me, I bought one of those as well! I think the alarm setting was considered redundant because the display was so bright it simply prevented sleep.

I got it because the Discman D250 was so good how could they get that wrong?  That was over a quarter of a century ago; sounds like Sony's got a long running joke!

I've found Sony's service agent in Melbourne to be really good but Sony themselves have room for improvement.

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thanks for all the positive comments and feedback. what a great forum! I probably will get this unit https://www.intl.onkyo.com/products/hi-fi_components/receivers/tx-8390/index.html as it ticks all the boxes for me - and Onkyo has multiple service centres around Melbourne which may be a plus [unlike Denon, marantz etc.] Networked receivers are the last dying fart of the receiver world I think. With [more expensive] boxes like NAD M10, Unity Atom and Powernode doing similar thinks but looking more sexy.

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1 hour ago, JohnJohn said:

thanks for all the positive comments and feedback. what a great forum! I probably will get this unit https://www.intl.onkyo.com/products/hi-fi_components/receivers/tx-8390/index.html as it ticks all the boxes for me - and Onkyo has multiple service centres around Melbourne which may be a plus [unlike Denon, marantz etc.] Networked receivers are the last dying fart of the receiver world I think. With [more expensive] boxes like NAD M10, Unity Atom and Powernode doing similar thinks but looking more sexy.

Onkyo have never been short of features that's for sure and this unit is feature rich. Which speakers you are pairing with it needs to be a consideration too, funnily enough some speakers sound better with some Amps and not others, hopefully you are in a position to hear the two together before you buy.

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moving this thread shortly to AV / HT subform as this is really about AVRs...

 

what is onkyo ? am not sure. i remember in 80s it was a step up in sound quality with electronics than yamaha...even partnering with yamaha speakers (the revealing beryllium one s of the time that are still sought after)

 

in 90s-to early 2000 they reigned with some repute especially with the integra line. their amps for instance in the integra line. however late 90s is where integra just became really all intensive purposes same as onkyo. they still made some awesome AVRs and such in the decade or so followed however I often remember seeing specs of the onkyo and integra versions and they were identical, just one sold by the installer network other by the specialist stores and dealers.

 

there was a very bad patch of reliability with hdmi boards. which was a tragedy as you'd have really top line AVR or processor that had constantly failing board as achiles heel. Then something happened where they cut cost dropping audyssey with cost cutting on the processing side. they lost most folks with the cut price setup and eq system really not cutting it.

 

what are they now days am not sure a division of pioneer. not that that is a bad thing. brands like marantz and denon are just brands often share common aspects of internals and i mean a great bulk off. either brand focussing differently in the 2ch space. 

 

to be honest i would forget the past of onkyo as not sure any more applies. the pioneer join up i suspect will only help things on reliability stakes and also give scale and costs for the benefit of the consumer.

 

so yeah take on face value and genuinely compare with what other brands have to offer i woudl suggest :) 

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38 minutes ago, betty boop said:

in 90s-to early 2000 they reigned with some repute especially with the integra line. their amps for instance in the integra line.

And through the 80's too from my experience.

Still using an Integra T-4700 Tuner from around 1990 and it's a beauty. 

Only attention it has needed is a new Supercap when the station memory retention was down to only a week or so if power was disconnected. (Non-volatile memory was still a bit expensive at that time, even for a high-end tuner)

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1 minute ago, surprisetech said:

And through the 80's too from my experience.

Still using an Integra T-4700 Tuner from around 1990 and it's a beauty. 

Only attention it has needed is a new Supercap when the station memory retention was down to only a week or so if power was disconnected. (Non-volatile memory was still a bit expensive at that time, even for a high-end tuner)

oh yeah as mentioned was a cut above yamaha in the 80s. it was quite good quality gear. particularly in the electronics. no experience with the tuners, but both disc players and amps of the time were superbly made - was a bit of a dark horse I reckon.

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On 18/12/2019 at 2:35 PM, Hi-Fi Whipped said:

The HDMI issue onkyo had at the time was a wide spread issue acknowledged by Onkyo and the local distributor Amber Technologies. It resulted in extended warranties and free HDMI board replacements being offered at the time.

 

that said because it is now fixed and no longer an issue for new models, it shouldn’t deter anyone considering Onkyo products.

Yeah same problems on the Integra's too, going back maybe 10 years. My last integra was the 80.2 (or 3) from memory and the hdmi boards were said to be in a really awful spot. That too had a board fail. My Onkyo RZ3100 although I only had for about 18 months had no issues, nice amp. Luck of the draw I guess. Loving the SR7013 Marantz, very nice indeed.

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2 hours ago, oztheatre said:

Yeah same problems on the Integra's too, going back maybe 10 years. My last integra was the 80.2 (or 3) from memory and the hdmi boards were said to be in a really awful spot. That too had a board fail. My Onkyo RZ3100 although I only had for about 18 months had no issues, nice amp. Luck of the draw I guess. Loving the SR7013 Marantz, very nice indeed.

Yeh have a mate that had a faulty onkyo receiver, he had an uncle that was handy with a soldering iron. Some googling showed that the fault was due to some faulty capacitors or resistors, swapped these out and it now works perfectly. 
 

Always the way that something so small could cause such a big problem!

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  • 3 months later...

I’ve got one earlier version ONKYO TX-8270 stereo amplifier paired up with Qacoustics 3020i and 1970’s B&O beovox s50 with this setup I’ve found music and movie sound absolutely fantastic I hear no distortion all the way up to 90% volume which becomes so loud. 
Amplifier has Rock solid Bluetooth & wifi connection which never dropped or cut off, Sum up very happy with this amplifier, so far very reliable it just works as advertised. 

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  • 3 months later...

having looked for Onkyo products recently I find the brand presence in Australia very odd. Hard to find anything in stock, "stockists" per the website don't seem to carry them. Are they in financial trouble here in Australia? So I imagine after sales service is a risk potentially.

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2 hours ago, Jonesy said:

Hard to find anything in stock

Due to COVID - same with heaps of other manufacturers as well.

 

2 hours ago, Jonesy said:

Are they in financial trouble here in Australia?

Don't think so - distributed by Amber Technology who also do a range of other manufacturers

2 hours ago, Jonesy said:

So I imagine after sales service is a risk potentially.

Not had an issue here in Mel, rang Amber Technology a couple of times to ask about some things when I got the new AVR and had all done over the phone really quickly.

 

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  • 4 weeks later...
On 19/12/2019 at 9:45 AM, betty boop said:

moving this thread shortly to AV / HT subform as this is really about AVRs...

 

what is onkyo ? am not sure. i remember in 80s it was a step up in sound quality with electronics than yamaha...even partnering with yamaha speakers (the revealing beryllium one s of the time that are still sought after)

 

in 90s-to early 2000 they reigned with some repute especially with the integra line. their amps for instance in the integra line. however late 90s is where integra just became really all intensive purposes same as onkyo. they still made some awesome AVRs and such in the decade or so followed however I often remember seeing specs of the onkyo and integra versions and they were identical, just one sold by the installer network other by the specialist stores and dealers.

 

there was a very bad patch of reliability with hdmi boards. which was a tragedy as you'd have really top line AVR or processor that had constantly failing board as achiles heel. Then something happened where they cut cost dropping audyssey with cost cutting on the processing side. they lost most folks with the cut price setup and eq system really not cutting it.

 

what are they now days am not sure a division of pioneer. not that that is a bad thing. brands like marantz and denon are just brands often share common aspects of internals and i mean a great bulk off. either brand focussing differently in the 2ch space. 

 

to be honest i would forget the past of onkyo as not sure any more applies. the pioneer join up i suspect will only help things on reliability stakes and also give scale and costs for the benefit of the consumer.

 

so yeah take on face value and genuinely compare with what other brands have to offer i woudl suggest :) 

 

THIS.

 

digging this up from the grave.

 

I remember in the day Onkyo TX-SR receivers were the GO TO, then when they released there TX-NR67X series, it was world wide attention due to specs being first in class, and I somehow remember it was a StereoNet admin person or you @betty boop that posted what was essentially a thread with a virtual tour of Onkyo's factories making the new space age receivers.

 

Pitty it's now the big 3 (Marantz, Denon & Yamaha) with Onkyo watching from the sidelines. 

 

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I'll add this I guess.

 

Onkyo's financial difficulties are a massive issue for the brand currently.

They are making some moves to attempt to stem the tide, but if they'll be successful, who knows?

 

The short story is...

They were acquired by the Gibson Group (yup the same company that makes guitars) in an attempt to make the G.G. a powerhouse in home electronic brands. At the same times they picked up the likes of Philips audio etc... and Onkyo even bought into Pioneer home audio (Pioneer bought into Onkyo too - effectively to make sure they had a vote and Onkyo didn't just close down the brand or pillage its long held standing within the industry).

While this was happening, things were unraveling at Gibson.

It all really came to a head when they brought out their range of self tuning guitars... yup, self tuning. Exactly what every musician wants is when a guitar tries to self tune itself mid-solo... not.

Anyway, sales plummet and the acquisition strategy bit them on the butt - so Onkyo / Pioneer was cleared in a fire sale.

There was some sort of story around a private equity firm from the Cayman Islands getting involved, who knows what the details were...

But either way, Onkyo then tried to sell themselves to Sound United (the owners of Denon / Marantz / Polk / DefTech / Classe / Boston). However, despite setting up a new company name, putting out press releases etc, the deal fell through.

Speculation is that Sound United finally got to look up Pioneer / Onkyo's skirt and did NOT like what they saw. Ultimately, Sound United wanted the factory that the Pioneer / Onkyo / Integra amps are made in due to issues with their own Vietnam plant. Whether or not they managed to keep their factory running or if the state of Ponkyo was just 'that bad', I guess we won't know.

Then in recent times, Onkyo / Pioneer announced they were laying off 50 percent of their management team and 30 percent of their global head count!

That's not a small cut whatsoever.

As it turns out, they hadn't turned a profit in half a decade - and of their 3 arms (OEM / Car / Home) only OEM ever managed to make money in one year.

 

Production then all but stopped (once you wind down a factory for a sale, starting up again takes many, many, many months), production has been delayed even further due to COVID 19 and customers are very much tentative about the survival of Onkyo, Pioneer or the integrator only models, Integra.

 

Recently, Pioneer has closed their USA office and got rid of all the staff, favouring instead, to be distributed in North America by the Voxx Group (the owners of Klipsch/Magnat/Heco).

This could be good for Klipsch etc as they'll get to margin mix speaker / amp bundles and reach new customers + increase turnover.

It could be bad for Onkyo / Pioneer as when the last owners of Klipsch bought Energy / Mirage, they ran it into the ground and the brands now only exist in name...

 

Also, Ponkyo has announced that they are partnering up with SNAP AV + Control 4 to make kit for the C4 integrators around the world. This could be good for them, it could be bad. Again, Pioneer and Onkyo aren't loved by everyone as a lot of people within the AV industry have long memories... and failed HDMI boards, failed network chips and bad TI chips are still etched into peoples concept of the brand.

Edited by Dunnersfella
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  • 2 months later...

I will now add to this...

Onkyo is now officially insolvent.

They have a short time frame to turn this around and show the Japanese stock exchange that they can pay their bills.

If they don't, it will be bankruptcy time for the Onkyo / Integra / Pioneer brands.

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On 26/08/2020 at 9:54 PM, Dunnersfella said:

Snip

It could be bad for Onkyo / Pioneer as when the last owners of Klipsch bought Energy / Mirage, they ran it into the ground and the brands now only exist in name.

Wasn't at all happy about Energy being swallowed up and basically destroyed. Still have my RC speakers and love them to bits.

Wish they were still around.

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  • 3 weeks later...
On 27/11/2020 at 9:17 AM, Dunnersfella said:

I will now add to this...

Onkyo is now officially insolvent.

They have a short time frame to turn this around and show the Japanese stock exchange that they can pay their bills.

If they don't, it will be bankruptcy time for the Onkyo / Integra / Pioneer brands.

 

I think they will definitely need a lifetime of miracles to turn this around by March 2021, so I'm guessing this was announced a bit prematurely around 3 months ago, Onkyo/Pioneer DIRAC Licensing Agreement will it ever see the light of day as last month as you've noted they are officially Insolvent Onkyo Corp. Insolvent.

 

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