Jump to content

Sign in to follow this  
sly_bastard

How fast are Sennheiser with warranty/qc issues

Recommended Posts

So sense like a simple question. Bought some hd820 in Brisbane, the headphones are really nice and sound amazing but have a issue with the headband, it doesn't click in place or hold adjustments on one side properly and just sounds like it's scraping on the metal band. I spoke to the shop I bought them from was hoping in a quick turnaround like send a new headband and replace but... Nope. Allegedly need to be sent to Melbourne for assessment. 

Share this post


Link to post
Share on other sites

Odd, Sennheiser are Sydney based.

I'll alert Sennheiser to this thread, maybe they can help.

Share this post


Link to post
Share on other sites
9 minutes ago, Marc said:

Odd, Sennheiser are Sydney based.

I'll alert Sennheiser to this thread, maybe they can help.

I just assumed Melbourne or just heard wrong. Thanks for the help.

 

Dropping them off to the store tomorrow afternoon but inconvenient as sold all my other headphones when bought these a week ago so just bad timing as per usual especially if I lose these for an extended period.

Share this post


Link to post
Share on other sites

Marc is correct, the Sennheiser authorised parts distributor is based in Sydney. All parts, stock and warranty goes through them. 

Share this post


Link to post
Share on other sites


1 hour ago, sly_bastard said:

I just assumed Melbourne or just heard wrong. Thanks for the help.

 

Dropping them off to the store tomorrow afternoon but inconvenient as sold all my other headphones when bought these a week ago so just bad timing as per usual especially if I lose these for an extended period.

Maybe the shop will loan you a pair of their demo headphones while you wait. Worth asking.

Share this post


Link to post
Share on other sites

I spoke to Sennheiser who have also informed their service department of your issue.
They'll be expecting them, so hopefully you'll get a turnaround that is as fast as possible.

Share this post


Link to post
Share on other sites
1 hour ago, Marc said:

I spoke to Sennheiser who have also informed their service department of your issue.
They'll be expecting them, so hopefully you'll get a turnaround that is as fast as possible.

Thanks muchly Marc, it shouldn't take long if they accept the issue.

 

It's just replacing the left to headband mould which grabs the metal top plate as it seems it just allowing to much room for the grip but will see. 

Share this post


Link to post
Share on other sites


Between 0 and impressed am at "not very" ATM. Dropped the headphones off last Wednesday and they hadn't left Brisbane yesterday. 

 

So had a look at another pair of hd820 and dinner hd800s and they both had a similar issue to mine the right locking mechanism of the headphones was way looser them the left (both weren't as bad as my set though). Is it more of a general issue with the higher models of Sennheiser.

 

Not sure how will go with it ATM wasn't filled in confidence by the store.

 

Lucky I bought some focal elear from addicted to audio and received them next day otherwise would have nothing for an extended period.

Share this post


Link to post
Share on other sites

Ok headphones back and they did a great job. Thanks Marc for the help as well.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...