sly_bastard Posted October 8, 2019 Share Posted October 8, 2019 So sense like a simple question. Bought some hd820 in Brisbane, the headphones are really nice and sound amazing but have a issue with the headband, it doesn't click in place or hold adjustments on one side properly and just sounds like it's scraping on the metal band. I spoke to the shop I bought them from was hoping in a quick turnaround like send a new headband and replace but... Nope. Allegedly need to be sent to Melbourne for assessment. Link to comment Share on other sites More sharing options...
Administrator Marc Posted October 8, 2019 Administrator Share Posted October 8, 2019 Odd, Sennheiser are Sydney based. I'll alert Sennheiser to this thread, maybe they can help. Link to comment Share on other sites More sharing options...
sly_bastard Posted October 8, 2019 Author Share Posted October 8, 2019 9 minutes ago, Marc said: Odd, Sennheiser are Sydney based. I'll alert Sennheiser to this thread, maybe they can help. I just assumed Melbourne or just heard wrong. Thanks for the help. Dropping them off to the store tomorrow afternoon but inconvenient as sold all my other headphones when bought these a week ago so just bad timing as per usual especially if I lose these for an extended period. Link to comment Share on other sites More sharing options...
F18 Posted October 8, 2019 Share Posted October 8, 2019 Marc is correct, the Sennheiser authorised parts distributor is based in Sydney. All parts, stock and warranty goes through them. Link to comment Share on other sites More sharing options...
Administrator Marc Posted October 8, 2019 Administrator Share Posted October 8, 2019 1 hour ago, sly_bastard said: I just assumed Melbourne or just heard wrong. Thanks for the help. Dropping them off to the store tomorrow afternoon but inconvenient as sold all my other headphones when bought these a week ago so just bad timing as per usual especially if I lose these for an extended period. Maybe the shop will loan you a pair of their demo headphones while you wait. Worth asking. Link to comment Share on other sites More sharing options...
Administrator Marc Posted October 8, 2019 Administrator Share Posted October 8, 2019 I spoke to Sennheiser who have also informed their service department of your issue. They'll be expecting them, so hopefully you'll get a turnaround that is as fast as possible. 2 1 Link to comment Share on other sites More sharing options...
Kaynin Posted October 9, 2019 Share Posted October 9, 2019 @sly_bastard you can't get a better response than that! Link to comment Share on other sites More sharing options...
sly_bastard Posted October 9, 2019 Author Share Posted October 9, 2019 1 hour ago, Marc said: I spoke to Sennheiser who have also informed their service department of your issue. They'll be expecting them, so hopefully you'll get a turnaround that is as fast as possible. Thanks muchly Marc, it shouldn't take long if they accept the issue. It's just replacing the left to headband mould which grabs the metal top plate as it seems it just allowing to much room for the grip but will see. Link to comment Share on other sites More sharing options...
sly_bastard Posted October 15, 2019 Author Share Posted October 15, 2019 Between 0 and impressed am at "not very" ATM. Dropped the headphones off last Wednesday and they hadn't left Brisbane yesterday. So had a look at another pair of hd820 and dinner hd800s and they both had a similar issue to mine the right locking mechanism of the headphones was way looser them the left (both weren't as bad as my set though). Is it more of a general issue with the higher models of Sennheiser. Not sure how will go with it ATM wasn't filled in confidence by the store. Lucky I bought some focal elear from addicted to audio and received them next day otherwise would have nothing for an extended period. Link to comment Share on other sites More sharing options...
sly_bastard Posted October 24, 2019 Author Share Posted October 24, 2019 Ok headphones back and they did a great job. Thanks Marc for the help as well. Link to comment Share on other sites More sharing options...
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