AR1 Posted September 5, 2019 Share Posted September 5, 2019 Hi, I have a 2012 Onkyo TX-NR616AE which recently developed a T-Board / HDMI issue. Anyone has any ideas on resolving this? Amber Technologies wouldn't replace it as it is out of the recall period, instead they are trying to sell me a new one. A $700 item like this should last a lot longer. Link to comment Share on other sites More sharing options...
hopefullguy Posted September 5, 2019 Share Posted September 5, 2019 pretty much known to be unreliable model from issue date. bin it and dont buy onkyo again but if you like reading you may find some ideas in here https://www.avsforum.com/forum/90-receivers-amps-processors/1415258-official-onkyo-tx-nr414-515-616-problems-thread.html Link to comment Share on other sites More sharing options...
AR1 Posted September 6, 2019 Author Share Posted September 6, 2019 Thanks hopefullguy. Will continue conversation in that thread. Link to comment Share on other sites More sharing options...
hopefullguy Posted September 6, 2019 Share Posted September 6, 2019 (edited) i know its beyond their repair cut off date BUT.. i would take a few minutes to contact consumer affairs regarding the "out of extended hdmi warranty time" i reckon you can argue the item was sold faulty, KNOWINGLY. just seems they will struggle under aust consumer law and aust contract law (full disclosure ) to justify that. Edited September 6, 2019 by hopefullguy Link to comment Share on other sites More sharing options...
AR1 Posted September 6, 2019 Author Share Posted September 6, 2019 Yup, I have done the following - Contacted and reasoned with Amber Technologies (they offered to sell me a refurbished unit at a 'discounted price'. I wouldn't even consider this offer) - Contacted the ACCC. They said to contact Consumer Affairs - Contacted Consumer Affairs in WA. They tried to mediate but Amber wouldn't budge, then suggested I go to the magistrates court. - Contacted Choice magazine. They suggested I go to the magistrates court. - Tried contacting Onkyo on Facebook and Twitter. They did not respond (not surprised) Link to comment Share on other sites More sharing options...
GRP Posted September 6, 2019 Share Posted September 6, 2019 I swore never to buy Onkyo again after my HDMI failure. 1 Link to comment Share on other sites More sharing options...
hopefullguy Posted September 6, 2019 Share Posted September 6, 2019 hmm seems you have done a lot already.. dont know how it works in WA but here it would be a small claims matter costing about $130. i guess it comes down to your own motivation to pursue things. getting a win in small claims can be easier than people think as you just need to present better than the other guy, who in this case wont be there. then the trouble is getting any order (if you win) actually followed thru. all annoying.. if the retailer/ambertech were in my city i would just do it out of principle but i guess all you can do is trash onkyo/ambertech whenever you get the chance and cost them more than they have cost you.. :-) Link to comment Share on other sites More sharing options...
AR1 Posted September 7, 2019 Author Share Posted September 7, 2019 (edited) Here in WA it's the Magistrates court and would cost $142. I have been advised that it's a 50/50 as it is out of warranty. We would obviously expect items like this to last longer, but apparently 7 years may be the lifespan. I don't think Onkyo / Amber Tech need me to trash them any more - their brand name is already in the toilet these days with or without me! Edited September 9, 2019 by AR1 Correct spelling 1 Link to comment Share on other sites More sharing options...
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