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Bassfreak55

X9500G irregular stutter

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Hi folks,

 

I’ve recently wall mounted a new 75” X9500G and have noticed an annoying stutter. This is only evident on free to air digital tv.

 

HDMI sources are perfect with no stutter so I’m at a loss.

 

Great reception nil issue with the previous tv it replaced at that location so I’m at a loss.

 

I can’t seem to upload a clip but have instead uploaded 3 sequential frames to give an indication of what it’s actually doing. Literally ‘flicks’ for a split second every few seconds (sometimes every 3, 5, 30 seconds) without any pattern.

 

Any suggestions as to what may be causing this? It’s damn annoying!

 

 

IMG_8923.jpg

 

IMG_8924.jpg

 

IMG_8925.jpg

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Further to my previous message, I can confirm this occurs across all free to air channels (no set top box being used). It also occurs while using inbuilt TV apps like Netflix or Stan.

However if I switch to my Apple TV via HDMI, all content plays beautifully without any issues whatsoever.

Seems strange and don’t know where to start to identify the issue. Any ideas?

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Make sure you've got the frame rate set to match (Auto should be good). Turn off motion smoothing. Otherwise, check your signal strength from the antenna.

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Thanks for the response. How do I go about setting the frame rate to match on the X95G? Had a quick skim through the menus but couldn’t seem to locate it.

Signal strength is perfect. Had no issues with the TV this replaced. Also, the issue is present while streaming Netflix and Stan from the TV (not using HDMI) so figured reception couldn’t be the culprit anyhow.

The other thing I noticed is the the network channel watermark in the bottom corner doesn’t appear to be affected by the judder as per the attached video screenshot sequence. This I found wired.

IMG_8946.jpg
IMG_8947.jpgIMG_8948.jpg

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I downloaded the "reference guide". Not meaning to be rude, but it's a steaming dog turd of brevity, with no real information on the menus.

 

Typically there would be something in the video settings with an option for Auto matching of frame rates.

 

You could also try Sony's support forums - unfortunately about as much structure as the reference guide.

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Motionflow is the answer. It is under the clarity option. Make sure it is off or very low (custom).

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