MrC Posted August 11, 2019 Share Posted August 11, 2019 Have had my new X7900 for just over a year now and last night I went to watch a 2.40:1 aspect ratio movie and found that the anamorphic mode is greyed out on my projector picture settings menu. Normally this mode toggles between anamorphic A, B and off. I have not done anything to change any of the settings since I had it calibrated over 6 months ago. Any ideas what is wrong? Link to comment Share on other sites More sharing options...
Quark Posted August 11, 2019 Share Posted August 11, 2019 If you're streaming the movie, this is a normal issue - probably need to add a zoom option to lens memory. If it's occurring with a disc, I haven't seen the issue before. Link to comment Share on other sites More sharing options...
MrC Posted August 11, 2019 Author Share Posted August 11, 2019 I was watching a movie from Netflix .... I don't understand why there is a difference. The projector doesn't know what it is being fed surely .... Link to comment Share on other sites More sharing options...
Quark Posted August 11, 2019 Share Posted August 11, 2019 18 minutes ago, MrC said: I was watching a movie from Netflix .... I don't understand why there is a difference. The projector doesn't know what it is being fed surely .... I expect that there's a flag in the stream not to use anamorphic and digital zoom modes so as to avoid showing compression artefacts. Link to comment Share on other sites More sharing options...
MrC Posted August 11, 2019 Author Share Posted August 11, 2019 I will do some experimenting. If you are correct, then what zooming should I use given that I have also have an anamorphic lens to do the horizontal stretching? I assume I just do some vertical stretching/zooming OR does this mean if the anamorphic mode is disabled for streamed content then I cannot use my anamorphic lens and have to get the projector to do all the zooming? Link to comment Share on other sites More sharing options...
MrC Posted August 11, 2019 Author Share Posted August 11, 2019 Ok ... after experimenting I have made the discovery that watching Netflix via my Apple TV I am able to use the Anamorphic mode to watch a movie (2-night stand). Last night I was watching this SAME MOVIE on Netflix via my IQ4 Foxtel box and no access to the Anamorphic mode !!! Is Foxtel applying something to the stream that my AppleTV box is not ?!? Very strange indeed. So it seems that if I want to use my Anamorphic mode on my JVC X7900 projector I need to watch Netflix via my AppleTV box and not via my FoxTel IQ4. 1 Link to comment Share on other sites More sharing options...
MrC Posted August 12, 2019 Author Share Posted August 12, 2019 (edited) I shall keep this as brief as possible .... In advertising that Foxtel customers can now access Netflix movies using their IQ4 box, I thought this sounds good ...I gave it a go and from my previous posts have found that the Foxtel stream somehow disables the X7900's ability to offer anamorphic mode i.e. you are forced to watch a 2:40:1 aspect movie with the black bars at the top and bottom. The same movie (again from Netflix) played via my AppleTV does not do this. I phoned Foxel support and after one hour of speaking to a very uninformed Foxtel technical support person I gave up. The support person did not understand the term "anamorphic mode" and wanted to argue about the way Foxtel has arranged their Home screen. The present experience is that (as an existing Netflix customer) I have to wade through the movies and find out which ones are Foxtel movies (and have to pay to view them) and which ones are Netflix ones (which my subscription pays for). There is no Netflix button or a clearly delineated section to separate Foxtel movies (where you pay more) from the Netflix movies. The support person let it slip in saying that "this is to entice customers to browse Foxtel movies". There you had it ... it is a deliberate sales pitch. Foxtel know that my Foxtel subscription does not include movie channels, which is why I subscribe to Netflix. There was no manager or someone available to speak to who had knowledge of the anamorphic issue and I was told that someone will consider this on Wednesday. I was also told that if I purchased a new Foxtel remote, there is a dedicated Netflix button that supposedly would allow all Netflix movies to appear separately. When I asked why do I have to pay for a new remote, the support person then told me that I am not a long term customer. I said that this was not correct and then an argument occurred as to the definition of long term customer. The support person then told me that my current contract has been in effect for just under 8 years. I said that I have been a Foxtel customer for longer than this, but the support person said that it was defined to be on the current contract .... what garbage. At this point I told the support person that I was not receiving the support that I expected and that after a fruitless hour on the phone that I end the call. At no point did I use any language that would reflect poorly on myself and I was respectful at all times, but I stated my position candidly. Today I received an email to ask for feedback ... well it wasn't flattering to say the least and I really wonder IF I am going to get some follow up email as promised. I shall let all know who are interested. In summary, I shall be watching Netflix movies via my AppleTV box in the near future and shall not try and wade through the Foxtel offerings or be "enticed" to pay for Foxtel movies. Buyer beware is the motto that comes to mind. However, perhaps if the Foxtel techies can solve the anamorphic issue then I may be tempted to come back .... educating their technical support crew is also an idea they might try as well. Edited August 12, 2019 by MrC grammar 1 Link to comment Share on other sites More sharing options...
Uncle Seth Posted August 12, 2019 Share Posted August 12, 2019 Seems that a lot of "Providers" really do NOT value long-term customers, but offer first year discounts to entice new business. When moving to broadband just last year, I asked if there was any incentive for me to upgrade with my current ISP, as I'd been supporting them for about 17 years. Even when I asked to talk with the shift supervisor, the best I could do was free postage for the new modem. When I changed to NBN this year, I did it all online, eschewing the waste of time that is "call support". The term "Valued Customer" is now defunct. Link to comment Share on other sites More sharing options...
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