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Doomguy

When to return / request a refund, or just take the hit on a bad record?

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Never heard of Juno, just gave them a look and found something I wanted at a pretty competitive price, so I'll give them a try.

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Got my full refund after a brief back and forth with seller. I don't think the support person I talked to quite grasped the issue, our conversation (condensed) was basically;
 

Me: I've received a bad pressing and I don't want a replacement, can i please have a refund?
Support: We're sorry to hear that your item was damaged in the post, would you accept a 20% refund?
Me: The item was totally undamaged and showed no signs of being mishandled, it's simply defective from the factory. I'm going to chuck it out once the matter is resolved and I would not be happy with 20% as I'm not left with a satisfactory product.
Support: Our apologies, we will issue you a full refund and will investigate this matter with Royal Post. 

 

Whatever, I'm happy, glad they covered me without having to make a claim with eBay.

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I purchased a copy of Shelby Lynne's Just a Little Lovin' on clear vinyl a few years ago. You'd swear someone had been using it for frisbee in a gravel pit! Noisiest new lp I ever purchased.It took about 5 major cleanings by hand with a mild dish detergent & isopropyl solution. Each time it became a little less noisy until now there's hardly a tick.

If there's no visible pressing defects give multiple cleanings a try first. You might be surprised.

Edited by shawnwes

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On 04/06/2019 at 2:41 PM, shawnwes said:

I purchased a copy of Shelby Lynne's Just a Little Lovin' on clear vinyl a few years ago. You'd swear someone had been using it for frisbee in a gravel pit! Noisiest new lp I ever purchased.It took about 5 major cleanings by hand with a mild dish detergent & isopropyl solution. Each time it became a little less noisy until now there's hardly a tick.

If there's no visible pressing defects give multiple cleanings a try first. You might be surprised.

Had the same experience with this one a few weeks ago but luckily purchased it from a hifi shop and explained to them about the noise and distortion i was experiencing. They were a bit sceptical at first and queried me on my table, arm, cart setup but got them to play ti on their own display system and there was no denying that something was not right and gave me a refund. I am now waiting on the Analog productions version in the mail which I am sure will not have any issues.

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