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On 29/11/2019 at 8:04 AM, vagabond said:

Like clockwork*, it is now estimated for January next year.

 

 

 

 

*not actually a clock or anything that measures or displays actual time.

Aussie Broadband called me, NBNCo have told them I am being connected on 17th January.

 

How we laughed!!!!

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Telstra NBN disaster! I was hoping this was not going to happen to me, but sadly it has.

 

As at 12 December 2019, my house was connected via Telstra cable broadband yielding up to 80MB of speed, which was fantastic. As such I have been holding back connecting to NBN. On that day, I receive a call from Telstra saying I needed to connect to NBN urgently before the 28 February deadline to avoid potential higher costs after that date. Subsequently, they booked me in for an NBN connection on 19 December. All sounded OK ...

 

Problem #1.   Nobody from Telstra turns up at my door after me waiting around all day for them on 19 December. I ring them and they say “Oh, didn’t anyone inform you your booking has been rescheduled to 30 December”. Nup, no one from Telstra advised me.:angry:

 

Problem #2.  On 30 December The NBN is connected to my home under a 46MB plan, except that there is something wrong at the tap in the street and my house is only getting a pee-poor 1-3MB speed! :angry:
 

Problem #3.  Telstra tech says the issue should be fixed by late afternoon. No it isn’t fixed that day! :angry:
 

Problem #4.  Next day I ring Telstra, they say wait for a couple of more business days. Nope, still not fixed after that time.:angry: They say again wait a week and it should be done by then. You guessed it, still not done by that time! :angry:
 

Problem #5.  I ring Telstra again and now I am advised that the NBN contractor has logged me for a resolution by 16 March 2020! :angry::angry:  Someone on the Telstra tech team suggests that I disconnect the NBN black box and white modem and to reconnect my old Telstra cable modem and it should be fine and I will get back my previous good speed. 
 

Problem #6.   I reconnect my old modem and nup - it doesn’t work anymore as something has been reconfigured at the Telstra end?? :angry:
 

Problem #7.  Here we go again, I ring Telstra about the above and firstly this new technician says my NBN job to fix the street problem has now shifted from 16 March to 25 March:angry:
 

Problem #8. Again, why has no one from Telstra advised me of this change of date?:angry::angry: 
 

Problem #10.  Secondly, this latest technician tells me I was given the wrong advice about reusing my old modem, as it will no longer work as NBN has been configured for my home and I have no choice but to use the slow connection at 1-3MB until the 25 March.:angry::angry:

 

So there you go, it seems I have to tolerate 3-4 months of SLOW internet  until the problems are fixed in the street ...is this Telstra/NBN Co’s service at its best? what a schermozzle! :angry::angry::angry:

 


*I’m not sure what to do here folks? I have thought about moving to TPG or Tangerine service providers, but I am concerned that the 25 March commitment to fix the problem may be further delayed.

 

(Sorry, but I can’t use my usual ‘Cheers, Steve’ salutation as its all just too sad)😪

 

 

 

 

.

Edited by Steve M

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3 minutes ago, Steve M said:

Telstra NBN disaster! I was hoping this was not going to happen to me, but sadly it has.

 

As at 12 December 2019, my house was connected via Telstra cable broadband yielding up to 80MB of speed, which was fantastic. As such I have been holding back connecting to NBN. On that day, I receive a call from Telstra saying I needed to connect to NBN urgently before the 28 February deadline to avoid potential higher costs after that date. Subsequently, they booked me in for an NBN connection on 19 December. All sounded OK ...

 

Problem #1.   Nobody from Telstra turns up at my door after me waiting around all day for them on 19 December. I ring them and they say “oh, didn’t anyone inform you your booking has been rescheduled to 30 December”. Nup, no one from Telstra advised me.:angry:

 

Problem #2.  On 30 December The NBN is connected to my home under a 46MB plan, except that there is something wrong at the tap in the street and we are only getting a pee-poor 1-3MB speed! :angry:
 

Problem #3.  Telstra tech says the issue should be fixed by late afternoon. No it isn’t fixed that day! :angry:
 

Problem #4.  Next day I ring Telstra, they say wait for a couple of more business days. Nope, still not fixed after that time.:angry: They say again wait a week and it should be done by then. You guessed it, still not done by that time! :angry:
 

Problem #5.  I ring Telstra again and now I am advised that the NBN contractor has logged me for a resolution by 16 March 2020! :angry::angry:  Someone on the Telstra tech team suggests that I disconnect the NBN black box and white modem and to reconnect my old Telstra cable modem and it should be fine and I will get back my good speed. 
 

Problem #6.   I reconnect my old modem and nup - it doesn’t work anymore as something has been reconfigured at the Telstra end?? :angry:
 

Problem #7.  Here we go again, I ring Telstra about this and firstly this new technician says my NBN job to fix the street problem has now shifted from 16 March to 25 March:angry:
 

Problem #8. Again, why has no one from Telstra has advised me of this?:angry::angry: 
 

Problem #10.  This latest technician also tells me I was given the wrong advice about reusing my old modem, as it will no longer work as NBN has been configured for my home and I have no choice but to use the slow connection at 1-3MB until the 25 March.:angry::angry:

 

So there you go, it seems I have to tolerate 3-4 months of SLOW internet  until the problems are fixed in the street ...is this Telstra/NBN Co’s service at its best? what a schermozzle! :angry::angry::angry:

 


*I’m not sure what to do here folks? I have thought about moving to TPG or Tangerine service providers, but I am concerned that to the 25 March commitment to fix the problem may be further delayed.

 

(Sorry, but I can’t use my usual ‘Cheers, Steve’ salutation as its all a sad turn of events)

 

Commiserations of course -   but why on earth do people continue to use Telstra?  Every dealing I have with them (on behalf of a club I help out at) is an absolute disaster like the above.  They have failed to keep appointments, sent the wrong stuff, sent other stuff to the wrong address, mixed up our account with a different club, delayed, failed to inform, the list goes on.

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Contact the Telecommunications Ombudsman. Tell Telstra that you going to first.

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After Telstra messed up my NBN connection (from cable)I went wireless 4G with Optus, initially great speeds, but they slowed over the months.

I am now a happy NBN user with Aussie Broadband.

 

Telstra had 6 attempts at connecting me to the NBN, ABB did it in 10 minutes.

 

You do not have to stick with Telstra.

Edited by Batty

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Guest Muon N'

Move and tell them you are doing so, and why.........how much worse could it be in the long run?

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On 11/01/2020 at 6:45 PM, Muon N' said:

Move and tell them you are doing so, and why.........how much worse could it be in the long run?

Yup--this. 

I have had great service from Internode for years.

BTW--tell Telstra you want your money back because of their failure to deliver.

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On 11/01/2020 at 7:15 PM, Muon N' said:

Move and tell them you are doing so, and why

I recently cancelled a mobile plan that I had used for about 17 years, the actual Telstra shop in Hobart CBD refused to help me cancel the service, I had to ring up, no choice.

When I rang the person at Telstra was not interested in wanting to know why I was cancelling, just that the number would be deactivated within 5 minutes of ending the call, "is there anything else I can help with today"?

Pretty much no value in telling Telstra anything, if you feel it necessary to move (I would suggest that you do if you are not happy) just do it, there are lots of other service providers with plans that provide much more than Telstra does and they are usually cheaper.

On 11/01/2020 at 7:15 PM, Muon N' said:

                                                                            .........how much worse could it be in the long run?

Probably a lot better off in the long run.

 

As for being with Telstra for the best coverage, that is not necessarily the case, in a few places that we visited in 2018, some outback towns had only Optus coverage at that time, not sure if that has changed?

Glad I had an Optus compatible SIM at that time.

 

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Guest Muon N'
10 minutes ago, soundbyte said:

I recently cancelled a mobile plan that I had used for about 17 years, the actual Telstra shop in Hobart CBD refused to help me cancel the service, I had to ring up, no choice.

When I rang the person at Telstra was not interested in wanting to know why I was cancelling, just that the number would be deactivated within 5 minutes of ending the call, "is there anything else I can help with today"?

Pretty much no value in telling Telstra anything, if you feel it necessary to move (I would suggest that you do if you are not happy) just do it, there are lots of other service providers with plans that provide much more than Telstra does and they are usually cheaper.

Probably a lot better off in the long run.

 

As for being with Telstra for the best coverage, that is not necessarily the case, in a few places that we visited in 2018, some outback towns had only Optus coverage at that time, not sure if that has changed?

Glad I had an Optus compatible SIM at that time.

 

Yes, if you are just cancelling the service that will be the case, but if you are changing a 'mobile phone' service to another you just sign up with the new one and make sure you request keeping the same number and they churn it over as the term is. The Telstra service is terminated as a result and you will be billed for what is outstanding but have no requirement to contact them what so ever.

 

Separately, I once rang Telstra to check if a service I cancelled (internet service) had been carried out as it should have been, before answering my inquiry the guy on the other end asked me if I had any other services with Telstra and I answered 'no", he then hung up.

 

I was with Telstra for many years and swear never again to use their services.

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My area finally went NBN-live just before the New Year. In anticipation of this I signed up for ABB 50/20 during Dec 2019. ABB configured the hardware and sent it promptly 2/1. Arrived 4th of Jan 1pm-ish. Hooked everything up and by 2.30pm had a solid 46mbps downstream and 19mbps upstream running. Has not skipped a beat since.

 

I wanted to churn to ABB from Internode for couple of years and was less than happy with Internode ever since the sale to IINet and the takeover by TPG, however ABB could not make the churn happen until we had NBN (because we had digital only "naked" service and no actual traditional phone number/line - or some such...).

 

The only fly in the ointment is the fact our Internode monthly rollover date is the 2nd. So from midnight 2nd of Jan to 2.30pm 4th of Jan  - Internode will charge us the full months fees. I wonder why I ever left.....

Edited by zippi

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The NBN has been very recently cabled in my area, but still not available as yet.

I had a email from iiNet that FTTB was available to me a few months back, I finally decided to take it up on Thursday, had the new modem delivered to me the next day, and got connected on the Tuesday.

Now getting a average of 89mbs instead of the 9mbs via ADSL2+, and that's in a old 60's built building with not the best of copper wiring.....I opted for the VOIP for a extra $10 PM, so that save me $100 a quarter from Telstra landline payments.

 

Only bummer with the whole thing was having the tech sorting it out.

 

I don't know if he screwed my PC up, or it was a unfortunate coincidence.....a bit of both me thinks.

 

Prior to him arriving I had been surfing the web and answering emails without problems.

Once he went and switched things over from ADSL2+ he returned and asked if he could use my desktop to sort it out, things went down hill from there.

 

He got the WIFI working OK and stayed to see that it was working with my iPhone, problem is 99% of my gear is wired up, I tried getting that working but it wasn't happening, he said sorry I have to go and see another client and basically ran out the door.

 

I was peeved at this, but I can usually sort things out, so I tried to do it myself.

I don't know what this guy did, but my main Desktop PC just wouldn't connect to the internet, and just froze.

 

Eventually I tried turning the new modem off then on again, which worked, but the problems were bigger.

 

It's a WIN7 Pro PC, it just so happened that their were updates trying to install when he decided to turn my PC off and start it up again...[Don't let strangers touch your PC is the lesson to be learned here] that froze the PC, and eventually made the C drive invisible to the OS , so WIN7 wouldn't load.

It took me over 10 hours to finally get my PC working again, and that's only because I build my own PC's and had the OS Disc to load off [I had to rip out all other HD's from the PC as a last resort] before it would work, and that was after several hours of Microsoft trouble shooting trying to fix the problem.

 

I'm just glad it's over and thankful that I'm on holidays and had the time to fix it.

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On 20/12/2019 at 3:44 PM, vagabond said:

Aussie Broadband called me, NBNCo have told them I am being connected on 17th January.

 

How we laughed!!!!

Can't wait for tomorrow! That's when NBNCo change the proposed connection date, it's always fun to move to the next lie.

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Day 1 on being on nbn = epic fail


"Hi Dave,

We understand that this has been an ongoing issue and we are working with the network provider through feedback processes to get this escalated.

It looks as though there was an issue having NBN recognise the presence of a fault which we have now resolved and are awaiting updates from NBN to provide us with further information.

Our faults team are monitoring this."

 

Bare in mind i lost adsl 10 days ago due to " a break in the line" and " telstra wont fix the break because my street now has NBN"  and had no choice to go to NBN

 

edit 

 

nbn techie came out today firstly to our house lots of ohh wow , then off to the node apparently not far away, then came back, but more wowing. Then on to the phone to iiNet, conversation included what are you doing, why is this taking so long. Then all done. 
 

Spoke to techie, he said you were never connected to the nbn in the first thats why it didn’t work. 
 

now to get voip working 

 

edit 

 

it it took until last night 23/1 to get VoIP working even then   I have to use the default answer location of nsw , if I select wa in modem property, VoIP drops off. 

Edited by cafe67

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On 20/12/2019 at 3:44 PM, vagabond said:

Aussie Broadband called me, NBNCo have told them I am being connected on 17th January.

 

How we laughed!!!!

ABB tell me I have a new connection date of 31st January. They claimed this was a good sign, because many people are now being shunted to the end of June.

 

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On 22/01/2020 at 9:39 AM, vagabond said:

ABB tell me I have a new connection date of 31st January. They claimed this was a good sign, because many people are now being shunted to the end of June.

 

So, on 31st January, ABB called me and said we can be connected. They express posted the NCD out, I connected it last night and it all works as promised.

 

Happy now.

 

 

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1 hour ago, vagabond said:

So, on 31st January, ABB called me and said we can be connected. They express posted the NCD out, I connected it last night and it all works as promised.

 

Happy now.

 

 

Gotta love ABB. They are the best company that I deal with on a continual basis.

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We had internet for one week, we have had no internet for 9 days since. NBN have scheduled then changed the time on which they are coming to fix it 5 times. ABB have been pretty good with the communications and hassling NBNCo, but their hands are pretty much tied.

 

I've dealt with some shocking companies in the past who had no clue about providing the service paid for by customers. NBNCo are the worst I've ever encountered, even though, thank the Lord,  I've not had to deal with them directly.  It took them 18 months to finally deliver a connection and now that isn't working and they seem to have no problem with not fixing it.

 

They are total ****, worse than Telecom at their peak awfulness.

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