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palexsia

NBN recommendation

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Finally my area have the NBN just about 4 months now . I’m with Optus broadband and received couple letters tell me by the end of this months they will disconnect me if I’m not change to NBN . What bother me is i can not find a positive review on NBN providers  , poor level services , speed is not what you paid for ..... when call only wait around 20’ or more then talk to a call centre , someone oversea who there to sale company products more than an expert to help fixing problems . My two neighbors are IT engineer and work at home , one with Optus other with Telstra and they are not too happy with both of them , speed is problems , services level Telstra is more helpful than Optus that the feed back i had with my two expert IT neighbor both of them paid top bracket for the services , other people i ask is like we are at theirs mercy and mostly we get the blame of not using correct modem .....or what ever they say  . I found one company on google name ‘ Mate communicate” Australian own have more good feed back than some providers . Can anyone who with this company in Melbourne surrounds suburbs  give some feed back please . I’m not looking for cheap rate as currently i paid almost $100.00 a month with Optus bundle , all i want is good services , no oversea call centre or Any good NBN provider you guys using please let we know . Thanks you very much 

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I thought you had 18 months before having to swap to NBN once it was in your area.

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He is on HFC. Don't use iinet as they make you use Vlan ID2 on hfc. Makes it hard to use your own router

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Interested in this too.

I'm on Telstra cable - so I guess that makes me HFC too....

 

does that mean if I want to stay on HFC (do I?) that I have to stay with Telstra?

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I've been with Internode for years before NBN and now with NBN competitive rates best company for support and reliable service pity they were bought out by IiNet who are rubbish at providing customer service and the like but Internode still continue to provide the same good service as before must have kept the same staff on, anyway if you ask for support from them Internode you get an Aussie voice IiNET you get someone in India. 

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30 minutes ago, Sir Sanders Zingmore said:

Interested in this too.

I'm on Telstra cable - so I guess that makes me HFC too....

 

does that mean if I want to stay on HFC (do I?) that I have to stay with Telstra?

I too am on Telstra cable.

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18 minutes ago, BATMAQN said:

I've been with Internode for years before NBN and now with NBN competitive rates best company for support and reliable service pity they were bought out by IiNet who are rubbish at providing customer service and the like but Internode still continue to provide the same good service as before must have kept the same staff on, anyway if you ask for support from them Internode you get an Aussie voice IiNET you get someone in India. 

Thing is with takeovers, they eventually "merge" the services to "improve your experience".Hopefully there will be a few teething problems and you can keep the better customer service for a bit longer...

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Hands down Aussie Broadband. Don't let the name put you off.

They have a totally Australian call centre and are one of the very few ISPs who won't "oversell " connections in an area where there is congestion, this happens when 80% of their bandwidth capacity is reached

If this happens they will advise you when they have purchased more CVC capacity in your area and their speeds and stability are outstanding even in peak periods. They are based in Melbourne and the customer service is second -to- none.

 

Give them a call or you can chat online

 

https://www.aussiebroadband.com.au/

 

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