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Dr Gonzo

OWC Thunderbolt 3 dock not recognized in 'sound system preferences window'

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I bought an OWC Thunderbolt 3 Dock to use with my 2017 MacBook Pro. The dock works in terms of powering the machine and my iPhone and iPad, however I cannot use it to play music through the headphone output or through a USB 3 port to my Dragonfly DAC. The Dock doesn't show up either in the audio MIDI setup or the 'sound' window in system preferences. After talking to Apple support over the phone for an hour they suggested that the fault lay with the OWC dock rather than an apple software or hardware issue. Has anybody else had experience with this issue and been able to shed some light on this problem?  

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OWC should have the answer as their products are geared to Macs.  Why not send them a query?

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I have one of these docks and haven't encountered any issues with it.  I use it for SPDIF optical out, I use the USB ports, the thunderbolt 3 port (to connect to a 10GbE NC) etc, so I'm confident that it's a decent product.  Running 10.12.x on a 2016, but the 2017 should work just as well.

 

Do you see the OWC dock as an output at all?  I haven't tested the headphone socket but can do so tonight.

 

There are drivers for the dock that mainly pertain to USB - it looks like the higher output power requires a driver.  Have you tried these? https://www.owcdigital.com/support/software-drivers

Cheers,

Tristan

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