OzyDave Posted August 18, 2011 Share Posted August 18, 2011 Went into the MyStar planner last night and discovered I now had only 8 programs series linked. The day before I had more then 15. Spent 15 minutes going through the EPG relinking the ones that magically disappeared. Link to comment Share on other sites More sharing options...
Jason_dinAlt Posted September 14, 2011 Share Posted September 14, 2011 Noticed a bizarre "glitch" with the HD Mystar and FTA. If I set up a recording just using the now/next popup the damn thing records 90 minutes of a 30 minute show, ie the hour before the show and the 30 minutes of the show. Doesnt matter if I "adjust" the recording times, it does it every time. Recording from the EPG works fine Link to comment Share on other sites More sharing options...
Bobbsy Posted September 23, 2011 Share Posted September 23, 2011 We have two Mystar boxes, one HD and one SD. For the past 10 days or so, both have been incredibly sluggish in operation. Some commands from the remote (for example hitting select to go to a channel from the EPG or just getting to the Planner screen) can take over 60 seconds to actually happen. First line tech support suggested going through Setup/Installation/Return to Factory Defaults which we did. This seemed to help for a day or so but we're back to the same issues and repeating the "return to defaults" doesn't change anything a second time. Anyone experiencing (or ever experience) similar? Any suggestions? We'd rather save a swap of boxes to a last resort since that would mean losing some recordings my wife wishes to keep. Link to comment Share on other sites More sharing options...
killer1500 Posted September 24, 2011 Share Posted September 24, 2011 Try clearing some space up, that usually helps. Other than that theres nothing you can do, Mystar boxs are just sluggish and slow. Getting a new one wont work, within weeks it will be same. I find its the worse on mondays when its downloading all the On Demand stuff, or when your recording 2 HD channels and watching a HD show. Link to comment Share on other sites More sharing options...
Bobbsy Posted September 25, 2011 Share Posted September 25, 2011 I guess we've just been lucky then. We've had the Mystar HD box for two and a half years now and it's been pretty reliable for that time--the "super sluggish" behaviour only start in the last couple of weeks which made me wonder if it was something to do with the latest software upgrade or something. It's almost unworkable now--I just had a reminder pop up for a show I wanted to see and timed the lag on a stop watch--57 seconds from hitting "Select" to the channel actually changing. Link to comment Share on other sites More sharing options...
Jason_dinAlt Posted September 28, 2011 Share Posted September 28, 2011 does anyone know the remote key sequence to reformat the drive? Link to comment Share on other sites More sharing options...
xJTx Posted September 29, 2011 Share Posted September 29, 2011 does anyone know the remote key sequence to reformat the drive? (Holding the AUSTAR button on the STB) yellow >red> green> red> blue> red Everything will be lost, recordings, timers, terrestrial region code. Link to comment Share on other sites More sharing options...
nutmeg1 Posted October 5, 2011 Share Posted October 5, 2011 I have noted a slower response with the hd unit recently and quite a lot of noise from the unit probably the hdd is on the way out.It seems to get sluggish at less than 45 % capacity now,any one else noticed problems like this ?. Link to comment Share on other sites More sharing options...
bomber65 Posted October 9, 2011 Share Posted October 9, 2011 Have a problem when trying to play back a recording from the planner. When I press play the Mystar HD turns off. When you turn it back on and go to a normal channel, the recording I tried to access before starts to play. Anyone else had this problem. It doesn,t happen every time , just occasionally. Of course Austar have never heard of the problem. Only a reset seems to fix it for a while. Link to comment Share on other sites More sharing options...
nutmeg1 Posted October 9, 2011 Share Posted October 9, 2011 We had the same problem yesterday around 10.30 am so I tried to contact customer service but while waiting tried again and it worked and as I was still on hold gave up waiting.At least some one else has had this problem,lets just hope its a minor glitch and not going to ongoing. Link to comment Share on other sites More sharing options...
nutmeg1 Posted October 11, 2011 Share Posted October 11, 2011 Another problem today I found that most programmes series linked in the planner have doubled up so I have had to edit the planner. Link to comment Share on other sites More sharing options...
mjt57 Posted October 12, 2011 Share Posted October 12, 2011 These are the problems/issues that we are experiencing with the MystarHD: * Sluggish and unresponsive performance when loading the planner. * Sluggish and unresponsive performance when FF or Rew recorded shows. ie. go to 6x, 12x or 30x, zap thru' the ads, then press play. Nothing happens despite prolonged or repeated keypresses on Play. Often we have to press Rewind to get it to stop. * Failed recordings. Various reasons. Power failure the most common, although there's been no outage occuring. * Set the unit to record, say, Selling Houses at 7.30. Go to watch it later on, it has an hour of the previous show recorded. So, a 30 min show ends up being a 90 min recording. We've chatted to Austar about this. Their "solution" was to format the unit which we did. Didn't help. Sometimes it works fine, other times, not. We noticed that it has a section, forget what it's called, under the planner for shows that Austar records to the unit. None of it is anything that we would watch. I wonder if when it's recording something that it's mucking around with normal ops. Or whether it's causing the "power failure" failed recordings on shows that we DO watch. I'd love to be able to disable it and to recover that disk space for our own use. Link to comment Share on other sites More sharing options...
Guest icewind80 Posted October 17, 2011 Share Posted October 17, 2011 my issue: sound will become distorted after a while, last for about 5 minutes then right itself again. I have received a new box from austar as well as bought a new hdmi cable. Havn't had this audio issue with any other device other than with the mystar hd. Link to comment Share on other sites More sharing options...
Jason_dinAlt Posted November 12, 2011 Share Posted November 12, 2011 I'm getting really tired of this POS rewinding one hour back when I pause it. The two times I have rung uselesstar about it their fix was to turn it off at the wall and restart it 1 minute later This latest firmware is a piece of crap, its riddled with bugs when recording and very sluggish. A week ago I woke to see it stuck on the "upgrading epg" screen, right when I had a scheduled series linked recording supposed to be happening. An hour later it was still on the bloody upgrading epg screen and wouldn't respond to the remote. Had to do a full reset then it would just go into standby and not scan. Tried three times with no success so turned it off for 15 minutes and then it was ok, may of been an overheating problem? And needless to say my recording was tagged as failed, "power failure" cited as reason for failure. wish i could get a foxtel iq2 instead, Im sick of it. If it wasnt for the HD channels it would go back Link to comment Share on other sites More sharing options...
xJTx Posted November 13, 2011 Share Posted November 13, 2011 I'm getting really tired of this POS rewinding one hour back when I pause it. The two times I have rung uselesstar about it their fix was to turn it off at the wall and restart it 1 minute later This latest firmware is a piece of crap, its riddled with bugs when recording and very sluggish. A week ago I woke to see it stuck on the "upgrading epg" screen, right when I had a scheduled series linked recording supposed to be happening. An hour later it was still on the bloody upgrading epg screen and wouldn't respond to the remote. Had to do a full reset then it would just go into standby and not scan. Tried three times with no success so turned it off for 15 minutes and then it was ok, may of been an overheating problem? And needless to say my recording was tagged as failed, "power failure" cited as reason for failure. wish i could get a foxtel iq2 instead, Im sick of it. If it wasnt for the HD channels it would go back This is nothing new, the Mystars are crap, and have been since they were released. Austar don't care about these issues other wise they would of fixed them by now. The only fix will be if/when Foxtel take over and send out iQs. Link to comment Share on other sites More sharing options...
pc10 Posted November 13, 2011 Share Posted November 13, 2011 This is nothing new, the Mystars are crap, and have been since they were released. Austar don't care about these issues other wise they would of fixed them by now. The only fix will be if/when Foxtel take over and send out iQs. Iget nothing in service from austar - my remote continually plays up, no sound on some channels (randomly) and the receiver randomly reboots. Its now countdown time to Austar's demise. I can't imagine the merger with Foxtel not being approved. Look at the HD situation. Currently Austar have 17 HD channels, Foxtel have 21. In 2012 Foxtel propose introducing 4 new HD channels, Austar 1 (Fox Footy). The cost per premium package is as follows: Foxtel $132, Austar $129.95. Although Austar is slightly cheaper by $2.05 per month, the comparitive HD services make this a no brainer ie by mid 2012 Foxtel 25 HD channels, Austar 18 HD channels. If the merger is stymied by ACCC, then they should allow each to compete in the other's area; I doubt Austar would survive under such a scenario. Link to comment Share on other sites More sharing options...
oxblood8 Posted November 30, 2011 Share Posted November 30, 2011 (edited) * Set the unit to record, say, Selling Houses at 7.30. Go to watch it later on, it has an hour of the previous show recorded. So, a 30 min show ends up being a 90 min recording. That is driving me mad at the minute, only happens on occasions. Austars "solution" was to change the start time of recordings to 5 minutes before the show starts, this did nothing of course. I still absolutely hate the Fast Forward and Rewind functionality, totally useless. Loses sound almost every time on 6x and 12x. Oh and another thing, why can't this unit, when pressing the record button, just record from that point onwards (say if i watched 20 mins of a 30 min show and only want to record the last 10 mins). Instead, when playing back I have to FFWD through parts of the show I have already watched. Is there a way around this? Edited November 30, 2011 by oxblood8 Link to comment Share on other sites More sharing options...
killer1500 Posted November 30, 2011 Share Posted November 30, 2011 Most PVRs do this, PVRs have evolved from VCRs. If youve been watching half a movie from the start, and you press record half way through the movie, you will have the whole movie recorded right from the start. This is good for example, for that you come accross a really a good movie, (and half way through the movie you decide to you love the movie) and for archival purposes you want to keep the entire copy of the movie. All good PVRs do this, including Foxtel IQ. However most good PVRS also let you rewind and fastforward with ease to get to the part your up to. Another way around it would be to select across (left on the remote) before you play, and select "Play from Last Viewed". It will start from where you last stopped the video playback. Link to comment Share on other sites More sharing options...
duke Posted December 2, 2011 Share Posted December 2, 2011 Wonder why Austar are not doing this http://www.tvtonight.com.au/2011/12/foxtel...er-to-find.html Would have thought if Foxtel changed channel numbers then the same thing would apply to Austar. Link to comment Share on other sites More sharing options...
hidefdave Posted December 4, 2011 Share Posted December 4, 2011 Wonder why Austar are not doing this http://www.tvtonight.com.au/2011/12/foxtel...er-to-find.htmlWould have thought if Foxtel changed channel numbers then the same thing would apply to Austar. Wondered the same thing myself! I guess because there's still HD services us poor saps on Austar don't get... D. Link to comment Share on other sites More sharing options...
hidefdave Posted December 4, 2011 Share Posted December 4, 2011 Manually forced an enhancement update last week - took about 10 minutes to go through and reboot...haven't noticed anything different so far! The thin black line issue after the EPG graphic disappears remains.... Anyone found any difference/improvements? D. Link to comment Share on other sites More sharing options...
OzyDave Posted December 5, 2011 Share Posted December 5, 2011 Manually forced an enhancement update last week - took about 10 minutes to go through and reboot...haven't noticed anything different so far!The thin black line issue after the EPG graphic disappears remains.... Anyone found any difference/improvements? D. After many months of quite acceptable performance, our MyStar HD has turned to crap over the last few weeks. I am guessing it might be caused by a recent new revision downloading. Extremely slow response to remote control, series linked programs are being missed with no errors shown, occasional self reboots. It is a pain in the @#$%. Also very annoyed by the following behaviour: I see a program that has been on for 10 minutes or so which I am interested in so I press record. That night or the next day, I go to the planner and select the program and find I have a recording of only the last couple of minutes and most of the next program. Link to comment Share on other sites More sharing options...
xJTx Posted December 5, 2011 Share Posted December 5, 2011 Manually forced an enhancement update last week - took about 10 minutes to go through and reboot...haven't noticed anything different so far!The thin black line issue after the EPG graphic disappears remains.... Anyone found any difference/improvements? D. L57 - The only change I can see is the HDMI signal is now off at standby. Still buggy and unreliable as ever, but it wouldn't be Austar if it was a reliable PVR without any problems. Link to comment Share on other sites More sharing options...
nutmeg1 Posted December 5, 2011 Share Posted December 5, 2011 I only found out about the update today by reading these posts.Why does the update not automatically work ,how many people even realize there is an update not that I have noticed any improvements. Link to comment Share on other sites More sharing options...
duke Posted December 6, 2011 Share Posted December 6, 2011 I only found out about the update today by reading these posts.Why does the update not automatically work ,how many people even realize there is an updatenot that I have noticed any improvements. Same. If I hadn't read it here then I wonder when it would have updated if it's been there since last week. Link to comment Share on other sites More sharing options...
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