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Well, some not so encouraging news on this.

I have had my M81 in at Hills for almost 2 weeks now, and been waiting patiently for some sort of response. I caved in and called today (after being fobbed off last week). From what I could gather or infer, I think the action so far has been to simply order in a new processor board for the set without attempting to figure out if A) the problem is common or B) the replacement board fixes the issue. I doubt the problem has even been reported at all. I wasn't even able to find out when the part was due (although he did say it was on back-order meaning that it had to come from overseas).

So here's me with an otherwise functioning TV sitting in the shop awaiting an update that will take an indeterminate amount of time which will potentially not fix the issue.

The most helpful advice I got was to call Samsung support again myself with the part number to find out when it was due in Aus.

The service girl was very helpful, but unfortunately told me that the part had no ETA. I WAS offered a brand new set as replacement, but I am not so sure I am keen on that idea either. I could just end up with another set with that same issue and I am back to square one....or worse, I end up with a set with some other non-generic issue (clouding/some other fault).

The service centre offered to put me through to technical support, after I asked about details of the issue itself. This was where things got frustrating. The tech support claimed to have never heard of the problem before, and being one of three tech support guys he claims that if it had been reported all three would have known of it. He absolutely did not want to hear about the issue itself and advised repeatedly to leave it with the service centre to coordinate with them. Which as I eplained earlier I suspect wasn't happening. Seeing as this tech support guy hadn't heard of the issue I think that is pretty safe to assume. I also attempted to explain about the same issue being present in the european models of the TV which have supposedly been fixed with firmware etc etc etc etc......I was just stonewalled in short.

I just don't get it, I was polite, patient, but completely thwarted by the whole process. WHY HAVE THEY NEVER HEARD OF THIS ISSUE?? I literally said to him....ok, if this is the first time you have heard of this then let me be the one to report it PLEASE!

I am thinking of taking a DVD down to the Retravision where I got the TV and ask to do a demo in front of them to see if I can get an action down that route....and to satisfy myself that the problem can be reproduced on another set. And if I can't, find out if that set has newer firmware or is a later revision to mine.

I am also tempted to get the new TV delivered just to see if it also has the issue.

Sorry for the rant, but I figured someone aught to hear it.

Got the same response from Samsung, these droids are told to say the same thing "ooh I have never heard of that problem before". BLOODY SAMSUNG! WTF ARE YOU DOING? if everyone keeps bugging them about this problem they will have to fix it.

Noddy

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I suggest we start taking names when we call samsung. So we can try to speak to the same person all the time.. if he gets lots of people he will eventually do something about it. I hope. So maybe call back and get a name ... when we can start hammer it home :D

MrQuade:

Will do mate.

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There are nearly 6000 views of this thread. Now I don't know how many actual people with this problem that equates to but I'm sure it's a lot yet Samsung 'have never heard of this issue' - bullshit. I'll bet they have been monitoring this very thread. They know damn well what the problem is but any admission of the problem will provide unwanted publicity and slow sales. What a shame too because even though they are prone to clouding, DTV and MoviePlus issues, this is a really cool TV. Just sort out the problems Samsung and you'll have 5943+ DTV forum viewers become happy customers. Just think of how much that could save you on marketing.

Anyone sick of being a Samsung M8 beta tester? What a shame it's not illegal to lie or sell faulty products. If you are really getting nowhere with this issue being repaired - register your complaint with the Australian Competition and Consumer Commission (ACCC) - 1300 302 502. Clearly, we are talking and Samsung aren't listening.

P.S. Big ups to Bing Lee Moore Park for putting up with me and sorting out my movie plus issue to the best of their ability.

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I suggest we start taking names when we call samsung. So we can try to speak to the same person all the time.. if he gets lots of people he will eventually do something about it. I hope. So maybe call back and get a name ... when we can start hammer it home :D

MrQuade:

Will do mate.

I agree with this. Even if you've called before, call again and take down the name of who you're speaking to. Then post their first name in this thread. That way we can target 2 different phone techs at Samsung. Eventuall they'll have to start talking to each other!!

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I agree with this. Even if you've called before, call again and take down the name of who you're speaking to. Then post their first name in this thread. That way we can target 2 different phone techs at Samsung. Eventuall they'll have to start talking to each other!!

Just had samsung service tech out here.

I showed him the issue with movie + and he agrees that there is some sort of bug there. I asked him if many people had been complaining about it, and he said that he vaguely remembers 1 other case, but there isn't any sort of big hoo-ha about it.

He's gonna find out if there is any fix for it and get back to me.

Surely there must be a fix if there are sets out there that don't have this movie plus issue. Does anybody on this forum have a set that isn't affected by this movie + bug?

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Just had samsung service tech out here.

I showed him the issue with movie + and he agrees that there is some sort of bug there. I asked him if many people had been complaining about it, and he said that he vaguely remembers 1 other case, but there isn't any sort of big hoo-ha about it.

He's gonna find out if there is any fix for it and get back to me.

Surely there must be a fix if there are sets out there that don't have this movie plus issue. Does anybody on this forum have a set that isn't affected by this movie + bug?

A lot of people out there may have the problem but might not know about it, or can't tell the difference. They may just think that's how it's supposed to be. So it's hard to tell.

Whatich service centre did you go through?

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I suggest we start taking names when we call samsung. So we can try to speak to the same person all the time.. if he gets lots of people he will eventually do something about it. I hope. So maybe call back and get a name ... when we can start hammer it home :D

MrQuade:

Will do mate.

I just called Samung tech support, again the guy tried to tell me that they've never heard of it and all the people on the forums are not reality??? What a tosser.

Anyway, his name was Hayden. So get calling people!! 1300 362 603

Call every day if you have to.

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I just called Samung tech support, again the guy tried to tell me that they've never heard of it and all the people on the forums are not reality??? What a tosser.

Anyway, his name was Hayden. So get calling people!! 1300 362 603

Call every day if you have to.

I BET any money it was the same guy I spoke to.

Regardless, seeing as both you and I have reached tech support and mentioned "Movie Plus issue" and both got the same response "never heard of it", it seems that this is just their corporation required response to these sorts of enquiries, so we can't really blame the poor saps at the end of the phone.

The problem is, how on earth do you get past this brick wall they have thrown up? If you come in swinging with "Well I know for a fact that's a lie", you come across as overly belligerent which will get you exactly nowhere fast.

I think I am going to take the soft approach and just get the unit replaced and see how I fare with getting a more recent model of TV. If Movie Plus (and 24fps 1080i) are resolved, then at least there is a way out of the trap.

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I BET any money it was the same guy I spoke to.

Regardless, seeing as both you and I have reached tech support and mentioned "Movie Plus issue" and both got the same response "never heard of it", it seems that this is just their corporation required response to these sorts of enquiries, so we can't really blame the poor saps at the end of the phone.

The problem is, how on earth do you get past this brick wall they have thrown up? If you come in swinging with "Well I know for a fact that's a lie", you come across as overly belligerent which will get you exactly nowhere fast.

I think I am going to take the soft approach and just get the unit replaced and see how I fare with getting a more recent model of TV. If Movie Plus (and 24fps 1080i) are resolved, then at least there is a way out of the trap.

How long have you had your tv? Are you going to get Samsung to replace or the place where you purchased?

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I just called Samung tech support, again the guy tried to tell me that they've never heard of it and all the people on the forums are not reality??? What a tosser.

Anyway, his name was Hayden. So get calling people!! 1300 362 603

Call every day if you have to.

I spoke to him also when I called, very unhelpful, told me to take it back to the store for a new one because the 'TV is not holding its memory'.

I told him its got nothing to do with memory, its movie +, he said yeah, its not holding its memory.

I told him I've had it for 3 weeks already, then he told me to get a tech out.....

is there really much point calling tech again if your only going to speak to clowns like that?

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A lot of people out there may have the problem but might not know about it, or can't tell the difference. They may just think that's how it's supposed to be. So it's hard to tell.

Whatich service centre did you go through?

I went through a mob called 'SOUND & VISION television services.

They are based in Blackburn VIC 3130 and their phone number is 03 9878 7144

The guy was pretty friendly and quite willing to help, gave me a job number....i guess i'll wait a few months then call up to see what the update is.!

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How long have you had your tv? Are you going to get Samsung to replace or the place where you purchased?

So far, the customer service rep has offered to replace the whole TV because the replacement board is on back-order with no current ETA.

I assume this means that the TV will be coming from Samsung, or whatever local warehouse is holding one.

I will TRY to ensure that the replacement unit is a later revision otherwise I may as well just have my old unit back.

I bought the TV in the first week of June and sent it in for repair almost exactly one month after having it.

It is the 46" unit just for the record.

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The mind boggles why they are acting this way.

There is a much better way to handle this - let's say they know about the problem but there's currently not a fix (but hopefully they are working on it, as in the new firmware etc)... it would be MUCH BETTER for PR and customer service/support to admit that yes they believe there is an issue and it's being worked on. If they must, refer to a local service tech (who they should advise) and then you can create a service call with them. Even if the problem can't be fixed for X weeks/months (!) at least you are in the system.

I refuse to believe they have no idea about it. It's clear that they are putting up a wall. If/when I call in I'd almost want to say "Look mate, I understand if you've been directed to give the "I know nothing" Schultz answer, but really.. we both know you - Samsung Service - do know about this issue. All that I want to know at this point is that Samsung is working on the issue and will have some kind of solution for all of the affected customers"

I know.. expecting honesty is a big ask I know, but it would go a long way. I'd so rather be told "Yeah, we know about this issue but there's not a resolution yet, but we're working on it" then denial that there IS a problem. This is just getting your customers offside - not to mention POTENTIAL customers who might be tossing up between brands, come into a forum like this and look at these threads and be put off by the aparent attitude of the vendor to support their product.

They should lift their game.

I wonder if a letter to the Samsung Australia CEO, Head of service etc might also be a good idea. Properly worded it could get some sort of action. I see nothing wrong with a politely worded letter.

Either way I certainly agree that calling up and "shooting the messenger" isn't the way to go with this. If there's only 3 tech guys they'll be sitting around the lunch table comparing notes on this stuff and perhaps any mention of "Movie+" combined with "internet discussion forum" might earn instant disdain.

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When I get mine I will try post some images of on and off.. but that wont be for a few days.

As for firmware... no idea... will see what mine is and if it has the problem or not.. *shurgs*

Got those photos yet?

If i posted a photo of my tv, would you be able to tell if movie plus is on or off?

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TV is being delivered today so will let you know tonight.

Movie plus would be kinda hard to tell from just a photo.

But you can tell yourself if you turn it on and off without changing input yuo will see a difference. And once you can recognize it.. turn it off then change inputs and see if it returns

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The mind boggles why they are acting this way.

There is a much better way to handle this - let's say they know about the problem but there's currently not a fix (but hopefully they are working on it, as in the new firmware etc)... it would be MUCH BETTER for PR and customer service/support to admit that yes they believe there is an issue and it's being worked on. If they must, refer to a local service tech (who they should advise) and then you can create a service call with them. Even if the problem can't be fixed for X weeks/months (!) at least you are in the system.

I refuse to believe they have no idea about it. It's clear that they are putting up a wall. If/when I call in I'd almost want to say "Look mate, I understand if you've been directed to give the "I know nothing" Schultz answer, but really.. we both know you - Samsung Service - do know about this issue. All that I want to know at this point is that Samsung is working on the issue and will have some kind of solution for all of the affected customers"

I know.. expecting honesty is a big ask I know, but it would go a long way. I'd so rather be told "Yeah, we know about this issue but there's not a resolution yet, but we're working on it" then denial that there IS a problem. This is just getting your customers offside - not to mention POTENTIAL customers who might be tossing up between brands, come into a forum like this and look at these threads and be put off by the aparent attitude of the vendor to support their product.

They should lift their game.

I wonder if a letter to the Samsung Australia CEO, Head of service etc might also be a good idea. Properly worded it could get some sort of action. I see nothing wrong with a politely worded letter.

Either way I certainly agree that calling up and "shooting the messenger" isn't the way to go with this. If there's only 3 tech guys they'll be sitting around the lunch table comparing notes on this stuff and perhaps any mention of "Movie+" combined with "internet discussion forum" might earn instant disdain.

I know there's not that many people who take calls on tv's. I spoke to 'Hayden' yesterday who claimed to have never heard of the movie + issue. He took my number and is getting his manager to call me back. Someone else should call up and ask to speak to Hayden and report the problem.

It would be interesting to hear his response.

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certainly if mine has the movie plus problem Hayden will be hearing from me.. and if he dares to say he has not heard of it before. Well he will be sorted out.

Thats atleast 4 people that have spoken to him so far and each time he says he hasnt heard of the problem before.

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Got those photos yet?

If i posted a photo of my tv, would you be able to tell if movie plus is on or off?

I have a recorded episode of "The Unit" which shows off the effects of Movie Plus perfectly. There is a slow pan to the left with subtitles that smear horribly when Movie Plus is on.

When the Hills tech came around he asked to also see a DVD with the same effect, so I had a rummage and came up with "The Incredibles".

In the scene where Edna Mode is demonstrating the new costumes for Elastagirl (shooting rockets and setting things on fire etc), there is a decent example where the daughter's suit is turned invisible.

Then Movie PLus is on and just at the instant when the suit is turned invisible, there is some pretty nasty looking tearing and blocking of the suit being demonstrated. With Movie Plus off, the suit looks solid as a rock when it is turned invisible.

It is not the best example,but it was the only one I could muster at short notice. Often you can see the artifacts on slow left/right pans when there are prominent vertical objects in a scene (power poles, and brockwork etc).

A question for DaForce2000 as well.....was Hayden from Customer Service, or Technical Support?

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On the phone with our friend Hayden again now, he called be back. He's trying to tell me that the tv is still in Shop mode. It's cleary not and I've had a service centre tech verify this. Don't let them talk you into believing this when you speak to them. He also said the head of their TV dept at Samsung has never heard of the issue. Heard that before.

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I just phoned the service centre, to say I was considering purchasing a M81, but before I make any major purchase I google the product, and have found a lot of talk about the Movie Plus feature not being able to be turned off.

The drone at the other end said "There is no problem with Movie Plus, it will turn off if, if you deselect shop mode.

I read to him an excerpt of one of the posts here that said turning shop mode off makes zero difference.

He repeated there is no problem, and then I asked to talk to a supervisor / manager . He replied managers dont talk to customers.

I said can I talk to somebody else about this problem, and he replied "what problem"

The conversation ended when he hung up on me after I said I will buy a Sony.

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I just phoned the service centre, to say I was considering purchasing a M81, but before I make any major purchase I google the product, and have found a lot of talk about the Movie Plus feature not being able to be turned off.

The drone at the other end said "There is no problem with Movie Plus, it will turn off if, if you deselect shop mode.

I read to him an excerpt of one of the posts here that said turning shop mode off makes zero difference.

He repeated there is no problem, and then I asked to talk to a supervisor / manager . He replied managers dont talk to customers.

I said can I talk to somebody else about this problem, and he replied "what problem"

The conversation ended when he hung up on me after I said I will buy a Sony.

grr its that sorta service that pisses me off - I had a similar experience when I rang samsung as well

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Guys (and Gals if there are any on these forums), with all this talk about faults and no-action being taken by Samsung.

Why doesn't someone setup an online petition and advertise it on DTVForums and their own personal websites.

There are also a number of other places that might listen and put your response to the the public to vote on. Has anyone tried contacting CHOICE magazine, CNET or Sound and Image Magazine.

If Samsung (or Sony) notice the consumer\pro-sumer writing in to these places, then something might get done ?

The public needs be made aware and then action will be taken, its no use talking to Samsung as they will just fob you off with the standard response of "what problem ?, we never heard of that ?"

If someone say had a spare $5k or so, you could place an open letter in the newspaper to Samsung (that will scare them!)

;)

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I am dumbfounded at the conversation reported above!! Managers don't talk to customers? Hanging up on customers? Saying there's "no problem" when clearly there is. It's interesting they are now on the shop mode "excuse"...

Rather than an online petition (though I agree notgoodenough is a great idea).... the best thing to do is go ABOVE Samsung service and to Samsung admin australia.. as high up as possible. Explain the dissatisfaction received (being foobbed off, hung up on, denial of a demonstrated problem etc). Of course before doing this I would document dicsussions with staff - time and date and name of person spoken too etc (aren't all these service calls supposed to be recorded?). Hit them with facts (but politely) and suggest it's just not good enough to be treated this way.

Perhaps also a comment about taking it to the media unless reasonable service is received might also help, but I'd hold off on that one because that's just going to get them defensive at an "agressive" customer.

This is really disappointing reading - I think I might have not bought an M81 if I'd read this stuff a month ago... Still I have one now, and I'm like 80% happy, but this lack of proper customer service is very disappointing.

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A question for you chaps...

Setup my tv last night... well by that I mean, I was taking it out of the box and my mate dropped over to play some LAN games, he muttered a few choice words and commented on its fairly massive size, and requested the use of it for his monitor for the night... GRANTED.

Anyway, after he had left I was looking thru the settings (but not for long as it was after 4AM) and noticed that Movie Plus by default is OFF. Now does this mean that its really off. And that as long as I dont turn it on I wont have any problems.

See im thinking that its off and that if I turn it on it will somewhat "activate" those issues with it not really being turned off.

However I want to make sure it really is off. Does anyone have a particular scene from a movie that displays the movie plus being on clearly so that I can know for sure if its really OFF or ON. Hopefully I will have a copy of movie in question somewhere. I dont want to try turning it off and on just incase its still off.

Apart from that screen is fantastic :D

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A question for you chaps...

Setup my tv last night... well by that I mean, I was taking it out of the box and my mate dropped over to play some LAN games, he muttered a few choice words and commented on its fairly massive size, and requested the use of it for his monitor for the night... GRANTED.

Anyway, after he had left I was looking thru the settings (but not for long as it was after 4AM) and noticed that Movie Plus by default is OFF. Now does this mean that its really off. And that as long as I dont turn it on I wont have any problems.

See im thinking that its off and that if I turn it on it will somewhat "activate" those issues with it not really being turned off.

However I want to make sure it really is off. Does anyone have a particular scene from a movie that displays the movie plus being on clearly so that I can know for sure if its really OFF or ON. Hopefully I will have a copy of movie in question somewhere. I dont want to try turning it off and on just incase its still off.

Apart from that screen is fantastic :D

It really is an incredible screen, which is why I am still enduring my woes.

I make reference ot a scene in post 99 in this thread in "The Incredibles", specifically, the Edna Mode costume scene with elastagirl. Unfortunately, if you are not sure if what you are seeing is the issue, then you will have to turn the Movie Plus on to check. I think though that if your set has the issue, then it is already invisibly on.

Is your set made in Malaysia or China (mine is china). Also, with your PC plugged in, can you get the PC to list the monitor's supported modes? Let us know if 1920x1080@24Hz is listed. I use my Beyonwiz for checking that, so I don't know if you need a special app to probe it from Windows.

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It really is an incredible screen, which is why I am still enduring my woes.

I make reference ot a scene in post 99 in this thread in "The Incredibles", specifically, the Edna Mode costume scene with elastagirl. Unfortunately, if you are not sure if what you are seeing is the issue, then you will have to turn the Movie Plus on to check. I think though that if your set has the issue, then it is already invisibly on.

Is your set made in Malaysia or China (mine is china). Also, with your PC plugged in, can you get the PC to list the monitor's supported modes? Let us know if 1920x1080@24Hz is listed. I use my Beyonwiz for checking that, so I don't know if you need a special app to probe it from Windows.

Ahh yes thats right. Well I have that on DVD at home. I will test it out. I however it doesnt appear to be on.. well im certainly not going to tempt fate and switch it to on :)

Yeah mine is a malaysian build and of a very recent batch.. last 2-3 weeks AFAIK. Will check more when I get home from work in a couple of hours and report back.

Thanks :).. tis a wonderfull screen isnt.. just stunning. 1080p mkv's NEVER looked so good. Even 720p looks brilliant.

For Sydney Samsung complainers i suggest you ring Ray Hadley 2GB 131873 10 am for resolution........

... for resolution.. does that mean that Hadley knows of a fix or knows what the problems is???

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I wonder if a letter to the Samsung Australia CEO, Head of service etc might also be a good idea. Properly worded it could get some sort of action. I see nothing wrong with a politely worded letter.

Here is an interesting quote by Samsung CEO Kun Hee-Lee

"Samsung recently unveiled a new set of “management principles” to be followed by all employees. Among the principles emphasized are adherence to laws and ethics, respect for customers and shareholders, and responsibility to the community.

These new guidelines provide a uniform code across all companies in the group and are a regular part of employee education. Under these official guidelines, all employees must hold to the values of fair competition and accounting transparency, as well as the protection of individual and company properties. The principles also call for management emphasis on shareholder value, environmental friendliness, co-existence with the community, and improving our employees' quality of life.

Since taking the helm at Samsung in 1987, I have emphasized the importance of ethical management. These principles of management are an extension of my philosophy, adjusted to a unified global standard.

We were very pleased when, in 2004, we once again received high marks on Fortune magazine's “Global Most Admired Companies” survey, climbing to No. 4 in the electronics category. Our management ethics contribute a significant role in achieving this ranking."

...So where does their policy of management not speaking to customers fit into that vision?

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1080p mkv's NEVER looked so good.

How do you get these to work ?

Also, I have the MoviePlus problem but couldnt be bothered dealing with Samsung after they stuffed my last 46m81. Its a pain in the ass to turn it off all the time even though it states its off. Seems to turn its self on more on the source channels. If I have my dvd player plugged in via component and i turn the dvd off and back on it will be there again. If i switch sources it will be on. The only time it doesnt force it to be on is when the option isnt selectable.

Like its meant to be great for Blu Ray movies, but with this tv doesnt matter what colour settings i have on the HDMI input, MoviePlus is never available. All other inputs are though.

For the $4K i paid, i reckon some of those few little stuff up's ruin a great tv and Samsung's Customer service just sux ass.

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MKV's are just played via my PC which was hooked up via VGA. Waiting for my HDMI -> DVI cable to arrive then will hook it up via that.

Im not sure if I have the movie plus problem or not. I assume I do but havnt really check it yet. The few things I have watched so far.. mostly SD content, its not really noticable. However I have my incredibles dvd here so will try that later today.

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MKV's are just played via my PC which was hooked up via VGA. Waiting for my HDMI -> DVI cable to arrive then will hook it up via that.

Im not sure if I have the movie plus problem or not. I assume I do but havnt really check it yet. The few things I have watched so far.. mostly SD content, its not really noticable. However I have my incredibles dvd here so will try that later today.

I just noticed the movie plus issue while watching Shawshank Redemption last night on 9 HD - well at least what i thought what the issue is.

I'll prob give Samsung a call next week just to give weight to the cause.

Weird thing though, when i have my macbook hooked up from the dvi to hdmi 2, the movie plus option is greyed out. So i guess that connection doesn't have the problem??

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I just noticed the movie plus issue while watching Shawshank Redemption last night on 9 HD - well at least what i thought what the issue is.

I'll prob give Samsung a call next week just to give weight to the cause.

Weird thing though, when i have my macbook hooked up from the dvi to hdmi 2, the movie plus option is greyed out. So i guess that connection doesn't have the problem??

Same here, my mac mini is hooked up dvi>hdmi and the movie plus option is greyed out. If only there was a way to turn it off permanently on all inputs. Make sure you ask for 'Hayden' when you call the Samsung. Let us all know if he admits to hearing about the problem this time around.

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Same here, my mac mini is hooked up dvi>hdmi and the movie plus option is greyed out. If only there was a way to turn it off permanently on all inputs. Make sure you ask for 'Hayden' when you call the Samsung. Let us all know if he admits to hearing about the problem this time around.

Movie + is greyed out on 'Just Scan & Zoom screen mode (possibly others). Its mode dependant rather than source dependant.

I know for sure 16:9 mode, Movie+ is available. I use 16:9 mode for all DVDs & FTA TV, hence, the problem occurs.

However, when watching blu-ray's via PS3, I have it hooked up via HDMI in 'Just Scan' mode so it doesn't affect that.

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Movie + is greyed out on 'Just Scan & Zoom screen mode (possibly others). Its mode dependant rather than source dependant.

I know for sure 16:9 mode, Movie+ is available. I use 16:9 mode for all DVDs & FTA TV, hence, the problem occurs.

However, when watching blu-ray's via PS3, I have it hooked up via HDMI in 'Just Scan' mode so it doesn't affect that.

I'm using 16:9 mode with 1:1 pixel mapping on HDMI 2 with my mac mini. I used switchres X and an eyeone colour calibration tool. Movie Plus is greyed out with 16:9 or Just scan.

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Just got this TV yesterday but the Movie Plus is really annoying.

I don't know if this might help but while in Standby Mode, Press INFO, MENU, MUTE then POWER in that order and it will bring you to the Service Menu of the TV.

Now If we can just find an option to turn off this MOVIE PLUS in there it would be really Great. I just had a quick look not enough time to play with the options. Hopefully someone can find a way to turn this Feature off as a workaround until samsung Fixes this Issue. I Rather Movie Plus off than always defaulting on.

Edited by mrc207
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Just got this TV yesterday but the Movie Plus is really annoying.

I don't know if this might help but while in Standby Mode, Press INFO, MENU, MUTE then POWER in that order and it will bring you to the Service Menu of the TV.

Now If we can just find an option to turn off this MOVIE PLUS in there it would be really Great. I just had a quick look not enough time to play with the options. Hopefully someone can find a way to turn this Feature off as a workaround until samsung Fixes this Issue. I Rather Movie Plus off than always defaulting on.

I agree, and I did have a think about that also. Service menu seems to have quite a lot of other nifty features so why not be able to default the movie + feature off in the service menu all together.

Never been game enuff to get into the service menu and mess around with the options though. Only been there to get the firmware version. Apparently its not as easy as just up/down/left/right and enter.

Anyone else been through it the menu with a fine tooth comb to see if there is a movie + option in there?

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The service menu is easy enough to get around just dont press left or right. As that is what changes stuff. And it can cause problems when done in certain areas. So if you only just use up and down and enter and return.. you should be ok.

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