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Bravia X Series Patchy Backlight Bleed


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I've just purchased the Bravia X 52 inch LCD a few days ago and it seems perfect to me. I was quite worried after reading about the clouding issue that you're talking about but this seems fine. The TV that its replacing is a 40 inch Bravia V which was also fine. So that was a relief.

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Well, I spoke to a guy at the VIctorian Consumer Affairs who seems quite keen to help me take the issue of my cloudy Bravia to the Civil & Administrative Tribunal.

He did say that it was one of the most difficult kind of cases because it would be difficult to prove that the cloudy TV is faulty and not just something to be expected with LCD technology.

Sadly my plan of persuing the retailer for a replacement or refund didn't really work, as the guy said that it would be Sony he would be talking to. And I think Sony would fight the hardest because they have the most to lose.

I'll tell you how it goes.

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I would be interested to know. I am still waiting for Sony to give me a response to my issue.

Don't hold your breath Cooper! :blink:

Seriously - good luck - be interesting to see what response you finally get. But if it's much different to the"First we've heard of it. There's nothing wrong with it" line we'd all be surprised I think.

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I've reported two 46x's with Sony re the clouding and both times they start off by saying that this is the first they've heard of it!!! Funny that Sony are the only ones on the planet that haven't heard about an issue with an item they build and sell. And a world wide issue at that. I love the picture on the Sony and will be sad to see it go, but this has left a sour taste in my mouth that will last for a very long time.

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Well, I spoke to a guy at the VIctorian Consumer Affairs who seems quite keen to help me take the issue of my cloudy Bravia to the Civil & Administrative Tribunal.

And the Civil & Administrative Tribunal will decide on the outcome?

Do you have to pay any fees to have the matter heard?

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The Civil & Administrative will decide on the outcome if the case goes to court. It will be legally binding on Sony, but not on me, so if I decide after all that that's in my best interests to keep the TV and not get a refund, that's acceptable.

I had a chat with my other half, who doesn't really seem to think the clouding's that bad of an issue (which I find bizarre but there you go), and we were concerned that there weren't any decent alternatives to the Bravia X. We need an LCD because our lounge gets lots of sunlight, and we plan on shipping the TV to the UK in a couple of years, so plasma isn't suitable as it's very heavy and quite reflective.

If we win a court case against Sony we'll take a refund, and then if we can't find a decent alternative TV we'll consider buying another Bravia X. The prices have already some down since we bought ours, and I honestly believe that our current panel has one of the more severe cases of clouding - so if we're lucky we may end up with a slightly cheaper, slightly less cloudy TV.

I know it sounds like a lot of trouble for potentially nothing (and we may lose), but I think somebody has to take Sony to task over this, and I'm happy for it to be me. As far as I'm aware, there are no fees for going to VCAT. A friend used it some years ago and only had to pay for a search for the full business details as part of their application. I'll double-check and get back to you.

If anybody else who lives in Victoria has had the same problem and has been considering taking legal action, I would strongly advise that they contact Consumer Affairs Victoria (the sooner the better!). There's strength in numbers! I'll post some more details later on.

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He did say that it was one of the most difficult kind of cases because it would be difficult to prove that the cloudy TV is faulty and not just something to be expected with LCD technology.

I would love to see Sony argue in a court like context that, due to the nature of LCD technology, a $5500 TV may be "cloudy" - it would be great publicity for their flagship line of TV's...

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As far as I'm aware, there are no fees for going to VCAT. A friend used it some years ago and only had to pay for a search for the full business details as part of their application. I'll double-check and get back to you.

VCAT Fees

Probably comes under fair trading, under $10,000.. so $33.30.

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I am looking at purchasing one of these 40x series bravias for my parents, after reading all of this I have sent off an email to sony and this was there reply -

We do not have specific numbers on how many units have been serviced through our service centres.

The cloudiness effect can be seen at times on the X Series BRAVIA, however, tuned to the correct settings, the cloudiness can be minimal or not there at all.

You can find more information on http://www.sony.com.au/category.jsp?id=30607

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Thanks for the info guys.

I have been following this thread for the last couple of months. My next purchase is a 1080p display and possibly not the sony.

Looks like I will keep waiting till later this year.

I did want one for the start of the AFL season. Can't wait to see chanel 10 HD broadcast.

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Thanks for the info guys.

I have been following this thread for the last couple of months. My next purchase is a 1080p display and possibly not the sony.

Looks like I will keep waiting till later this year.

I did want one for the start of the AFL season. Can't wait to see chanel 10 HD broadcast.

Hi Dragme,

Although slightly off topic, I wouldn't get too excited about the AFL on channel 10. I was hanging out to see channel 10's broadcast of AFL on my 40x2000 as I was under the impression that it would be true HD (at least 1080i). Every time I've watch the footy on large panel display's in the showrooms, I've been less than impressed.

On the weekend I watched some of the Friday night football on channel 7 (Which was pretty crappy, but I put this down to the 576p broadcast). and then on Saturday on channel 10. What a disappointment. No difference, just as crappy. (Made the cricket look superb!). It appears that no one has bothered to upgrade their field video camera's. You would probably get as good if not better PQ on a SD plasma. Be interested in anyone else's comments.

I'm one of the lucky ones and don't believe I have the cloudiness issue that others are reporting, but I'm also not going out of my way to find a problem with this fantastic TV!

Cheers!

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Sounds like no-one is having any joy DeepUnder. Personally, I have given up banging my head against the wall that is Sony support.

This is why, as soon as my TV was 'fixed', I stopped dealing with Sony and went to Consumer Affairs. I've read pages and pages of threads on forums about how Sony have been fobbing off their customers (or trying to), and I wasn't going to waste my time with that.

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Just bought a bravia 40" x series (hence the name). Blows me away. Had to fiddle with the settings but have it just right now. The xbox 360 is the best I've seen on a lcd,sharp with no blurring at all.

DVD's however.....I am connected with my 360 via component and watch my DVD's this way. Does anyone know if there is any significant difference in a dvd player with HDMI ???

also if anyone has the best settings for this tv with the footy would be greatly appreciated!!

BTW : not sure if I can see any cloudiness switching between inputs.....But it's definately not there in dark scenes in DVD or TV (or games for that matter) so i guess that's all that matters right?

360 KICKS BUTT ON THIS DISPLAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BEST IVE SEEN

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This is why, as soon as my TV was 'fixed', I stopped dealing with Sony and went to Consumer Affairs. I've read pages and pages of threads on forums about how Sony have been fobbing off their customers (or trying to), and I wasn't going to waste my time with that.

how are you going with the consumer affairs?

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DVD's however.....I am connected with my 360 via component and watch my DVD's this way. Does anyone know if there is any significant difference in a dvd player with HDMI ???

Essentially no difference between HDMI and component with good video processing circuitry

Search Function is your friend: -> (Search titles +HDMI +difference +Component show threads)

Even more ... (Search Titles +HDMI +Component show as threads)

J.

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CHEERS SCALP!!!!......

Now heres a challenge. If I connect via VGA to the lcd,buy the HD/DVD player for the 360 and download(via xbox live) the app for displaying full 1080p will This tv display the full 1080p over the VGA?????

Before I get slammed for not staying on topic I apologise in advance!!!! ( the reason for this is for some reason im not allowed to start a new thread :blink:

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CHEERS SCALP!!!!......

Now heres a challenge. If I connect via VGA to the lcd,buy the HD/DVD player for the 360 and download(via xbox live) the app for displaying full 1080p will This tv display the full 1080p over the VGA?????

Before I get slammed for not staying on topic I apologise in advance!!!! ( the reason for this is for some reason im not allowed to start a new thread :blink:

Hey bravia40X - congrats on getting a goody. There is a more general thread on the Bravia X's here: http://www.dtvforum.info/index.php?showtopic=39725 ... probably a better place to discuss non cloud issue stuff.

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CHEERS SCALP!!!!......

Now heres a challenge. If I connect via VGA to the lcd,buy the HD/DVD player for the 360 and download(via xbox live) the app for displaying full 1080p will This tv display the full 1080p over the VGA?????

Before I get slammed for not staying on topic I apologise in advance!!!! ( the reason for this is for some reason im not allowed to start a new thread :blink:

Isnt the maximum resolution of the VGA input 1360x768 ((link to UK manual - see p44)

You cant post topics until you have 10 posts.(Read the pinned thread in the "suggestions help and announcements thread" <link>)

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bravia40x: Not slamming you for the post, but didnt you already get the answer in the other Bravia thread?

Its a pity that the VGA doesnt do 1080p, but I wouldnt feel right in using it anyway. Just knowing that watching my DVDs through component isnt very satisfying. I currently run my DVDs through my PC with HDMI.

All digital.

All channels.

All the time.

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I picked up my new 46X last night - and I would say that cloudiness is apparent if you look for it.

That sucks obviously, but (though this may sound odd) it doesn't irk me enough to seek a refund/replacement. It is only apparent (to my eyes) when the room is completely dark and the screen is blank (e.g. no input). Before making a decision, I ran some "dark" content through it (e.g. firefly/star wars space scenes, LOTR night battle, Blade etc) and I couldn't pick it.

It also occured to me later that I had done the testing with max backlight. Once I turned that down, it was even harder to pick on a blank screen.

Bottom line, if I hadn't done my research beforehand, I probably wouldn't have noticed it. Now I have noticed it, it doesn't bother me.

I can understand why it would bother others (and I fully support your attempts to get a good result), but I am completely smitten and overall extremely happy with the picture - the city fly over scenes in "Without a trace" looked like something from an HD demo loop :blink:

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I picked up my new 46X last night - and I would say that cloudiness is apparent if you look for it.

That sucks obviously, but (though this may sound odd) it doesn't irk me enough to seek a refund/replacement. It is only apparent (to my eyes) when the room is completely dark and the screen is blank (e.g. no input). Before making a decision, I ran some "dark" content through it (e.g. firefly/star wars space scenes, LOTR night battle, Blade etc) and I couldn't pick it.

It also occured to me later that I had done the testing with max backlight. Once I turned that down, it was even harder to pick on a blank screen.

Bottom line, if I hadn't done my research beforehand, I probably wouldn't have noticed it. Now I have noticed it, it doesn't bother me.

I can understand why it would bother others (and I fully support your attempts to get a good result), but I am completely smitten and overall extremely happy with the picture - the city fly over scenes in "Without a trace" looked like something from an HD demo loop :blink:

Excellent Pun-Person! ... glad to hear it. They all seem to vary to some degree - for instance, mine is blindingly obvious in lowish lighting with any dark scene... like 3 torches are being shone on the screen. If it was like yours I'd have stuck with it too because it's such a great image otherwise. Enjoy and don't come back!

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Hi Guys,

I;ve been following the AVS and AV forum threads on this issue since I bought my V series 32" a week ago.

I find it interesting that no one else in here with a V series model has complained. I definitely have both the cloudiness issue and the torch light issue in the top left hand corner of the screen. I bought my TV from Good Guys DFO Essendon, and they have agreed to let me swap it for another set...problem is that they dont have any in stock and wont have any till April. Seems there is a delya getting more stock out of Sony.

This HOPEFULLY means that Sony has changed their process in manufacture and these new sets will be fault free!!!!

I too spoke to a Sony rep who advised me to try changing the Power save settings and lower the backlight and turn on the light sensor etc... Tried all that and I still see it. So he said "take it back where you bought it and get it exchanged for another"....so hopefully Good Guys don't forget about me in April!

Its very annoying once you notice it...and it took me all of 3 seconds to notice it when I first turned it on. So if you LCD screen has this problem...its very noticable, probably more so in my case as the TV is in my bedroom, which is always very dark at night...

Perhaps people tha have these sets in their living room with more light may not notice it as much...?

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No need to look at the US sony website for that info...its right here on our own...

http://www.sony.com.au/category.jsp?id=30607

Am I the ONLY V series owner with uneven backlight?

I have an old V series 40" and there is a slight uneveness in the top left hand area of the screen (only noticeable with a totally dark screen though).

Having said that, I didn't really notice it until I went looking after having read this thread!

It's nothing like having torches shining on it or the like though.

Drew :blink:

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I have an old V series 40" and there is a slight uneveness in the top left hand area of the screen (only noticeable with a totally dark screen though).

Having said that, I didn't really notice it until I went looking after having read this thread!

It's nothing like having torches shining on it or the like though.

Drew :blink:

What if you watch Star Wars or some other Sci-fi movie with lots of dark night sky scenes? I see em all the time...and for the moeny we spend on this gear, I really think we deserve the right to have higher expectations...

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Just wondering if there is anyone out there that owns an X series that DOESN'T have the clouding. I really think that every one of these displays has the issue to some degree and those that haven't found it yet just don't know what to look for and where to look for it. That's not a bad thing by any means. I'm now looking at the 3rd 46x I've had since the 9th of November last year. I haven't set it up or turned it on yet but I'm praying it will be the Holy Grail of X series displays and be cloud freed.

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Just wondering if there is anyone out there that owns an X series that DOESN'T have the clouding. I really think that every one of these displays has the issue to some degree and those that haven't found it yet just don't know what to look for and where to look for it. That's not a bad thing by any means. I'm now looking at the 3rd 46x I've had since the 9th of November last year. I haven't set it up or turned it on yet but I'm praying it will be the Holy Grail of X series displays and be cloud freed.

I have a set Dec 06 model with very very little clouding, and that is also visible when there is no input, and on the top left hand corner

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I was fearing having to take back a second when the cloudyness started appearing after first week of running. Got quite bad after another week, and was almost ready to take it back. But then, it got less noticeable, and just about gone now. There is now just a small bloom in the top left corner, which I accept as a natural fault of LCDs, and quite happy with the screen.

I do feel sympathy for all those out there who dont have any improvement with their screens. I just made sure that warranty and what it covered was gonna satisfy not only dead pixels, but any other objectionable problems. JB have done it again, quite well indeed.

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G'day fellas first time poster, I read a few pages of the thread but not all please forgive me :blink:

Got a December build 40' x series.

Just wondering what my options are.

I bloody cut up the box into little pieces yesterday and then noticed this cloudyness and searched google for a Australian TV forum.

Would I still be able to notify HN and say there is a problem, or SONY?

I have not tinkered with any settings on the T.V, is there a Burn in period or some colour / contrast / brightness settings you suggest.

I appreciate your time for reading my post cheers!

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I have zero clouding.

40"

Early build.

+1

Just bought a 40'' x series after returning two F sumsungs. On first impressions couldn't be happier. Perfect blacks and no clouds I can see. I am very glad in particular that SD looks immeasurably better on the sony than on sumsungs. I bought it mostly for TV. In general would say that so far on my experiences sony is a far superior product.

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WARNING!!!

Do NOT press too hard when you wipe your LCD screen to clean it.!!!!

My wife was wiping our 6 day old Bravia last night with a soft cloth, tried to remove a finger print from the top left hand corner of rthe screen...and CRACK!!!!!

My whole screen is screwed!!!! What AM I TO DO NOW!!?????? :P:P:P:blink::D:P

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WARNING!!!

Do NOT press too hard when you wipe your LCD screen to clean it.!!!!

My wife was wiping our 6 day old Bravia last night with a soft cloth, tried to remove a finger print from the top left hand corner of rthe screen...and CRACK!!!!!

My whole screen is screwed!!!! What AM I TO DO NOW!!?????? :P:P:P:blink::D:P

Oh dear oh dear. Sorry to hear that.

The only thing I can think of, do you have insurance policy that has accidental breakage cover?

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I have no idea whether there is truth to this "burn in" theory, but my backlight appears to have evened out now as well. Watching it in a dark room last night, i couldn't spot the problem (apart from a tiny part in the top right hand corner) even on a blank screen - happy days.

Mate - that is terrible about your screen. Insurance is your best bet, failing that it is going to be a screen replacement - which will cost a small fortune.

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My insurance policy came in the mail the other day for renewal...and its the first time I have even noticed that I DONT HAVE ACCIDENTAL BREAKAGE cover.....

AAAARRRRGGGGGGGGG!!!

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