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Bravia X Series Patchy Backlight Bleed


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Well, as I hadn't heard back from Sony about a month after last calling them, I gave them another ring.

They said that they were going to replace the panel (I'm presuming this means changing the LCD on the TV rather than swapping the whole TV).

Apparently they told my local authorised repair centre, European Electronics, to call me up to arrange this weeks ago, though I've heard nothing from them. EE really are a bunch of cowboys...

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Hi magictorch,

I have had similar lack of contact from Sony to advise what their 'decision' is. I have been told there is a backlog of cases (hmm wonder what they are!?)

What was the problem with your set & is it a V or X series?

Cheers.

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I bought the bravia 46" x around a couple months ago, had the patchy backlight bleed but it didnt really bother me at the time untill the right hand side of my set would start to display weird artifacts like a redish colour band 2 inches across the panel when certain scenes and or colours would display in that area. Had those european electronics techs come over to inspect my panel, they where baffled they had never seen this type of problem before, his words exactly where " its like the panels gone into overdrive mode and its getting pushed to its limits".

The only way to make this problem dissapear was to reduce contrast to around 80 and backlight all the way down which resulted in a dull picture - i told him straight out theres no way im gonna run it that low - i paid over $5k for this it's supposed to work as advertised. He told me to take it back because it was relatively new, so i called up from where i purchased it from, while he filled out the paperwork on the problem.

They where more than happy to replace the set but the only one left in stock they had was one on display, the guy i spoke to told me not to worry seeing as they just put it up for display 1 day ago so it was relatively new, anyways exchanged the panel over bought it home and first thing i noticed was 2 bright pixels near the centre of the screen by this time u can sorta guess what i was thinking...

spoke to the same guy he was more than happy to pay for a courier to come and pick up the panel and bring me a new one from another store where they had more panels in stock - next day i received the set hooked it all up with fingers crossed : walla april 2007 build no patchy backlight bleed no other noticable problems now im as happy as can be that it just works!

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I've had the KDL46X2000 (3 of them) since Feb and had the latest only 3 months. It has a little clouding but I've decided to live with it. Now however it has started another strange behaviour. Over the last month it has on 3 occasions turned itself off then back on instantly.

No other symptoms, noises or picture degredation, just this weird power off then back on thing. Just wondering if anyone else has struck the same issue. Has been reported to Sony and I'm waiting for their service agent to get back to me.

I luv the picture and features of the 46X but I'm far from happy with it's sorting out. Hopefully it's only minor and something a reset will fix.

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Sounds just like the well known (by Sony) shut down/crash fault that afflicts Sony TV’s fitted with an integrated digital tuner.

Sony LCD’s and the 60” SXRD TV’s are affected.

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Yeah I was aware the SXRD had an issue but this is the first time (Lucky me!!) that I've heard of it in the 46X. Has the cause, apart from it being tuner related or remedy been mentioned ?

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I've had the KDL46X2000 (3 of them) since Feb and had the latest only 3 months. It has a little clouding but I've decided to live with it. Now however it has started another strange behaviour. Over the last month it has on 3 occasions turned itself off then back on instantly.

No other symptoms, noises or picture degredation, just this weird power off then back on thing. Just wondering if anyone else has struck the same issue. Has been reported to Sony and I'm waiting for their service agent to get back to me.

I luv the picture and features of the 46X but I'm far from happy with it's sorting out. Hopefully it's only minor and something a reset will fix.

If it's the power supply it'll only get worse before it gets better. One day it'll turn off and then not back on at all, good thing to get it looked at ASAP, problem is you probably can't make it replicate the issue when a tech is visiting if it just happens randomly.

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It’s most likely not the power supply. Only Sony TV’s with built in digital tuners suffer the shut down/crash problem and it’s very common problem with LCD’s according to two Sony technicians I have spoken with.

The shut downs are likely to be completely random in nature and will occur even if the tuner is not being used. You can go for weeks or months between occurrences.

Sets that do not have an inbuilt digital tuner (like the 70” SXRD) never experience the shutdown problem.

Owners of LCD’s probably don’t notice the fault, as the shut down – restart cycle only takes a couple of seconds compared to the 30 plus seconds on the 60” SXRD.

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Yep the same problem happened on my first set after a long nights viewing over hdmi, it shut down/started up twice within 15 mins - i mentioned that to the sony tech to add to my list of problems and he had a look in the service menu and everything was 000000 indicating there wasnt a fault (supposedly), you will probably get the same answer i got if you invite a tech over...

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The shut downs are likely to be completely random in nature and will occur even if the tuner is not being used. Owners of LCD’s probably don’t notice the fault, as the shut down – restart cycle only takes a couple of seconds.

Exactly what I'm experiencing!

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These shutdowns are nopt a fault of the TV. They are caused by the broadcasters fiddling around with the singals being sent across the airwaves.

The signals are little things they are testing which send the digital tuners in the TV's into a spin and cause them to shut down.

LG and Samsung have had exactly the same problem - LG is very seriously effected. LG and Samsung have been sending people out to adjust their sets and install new firmware in the tuners.

Sony seems to be the least affected by these woes.

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That’s a cop out, nothing a TV station or weather / poor reception does to a digital TV signal should crash a TV.

The digital tuners in my HTPC’s don’t ever cause them to crash.

Windows XP must be more stable then the systems in these TV’s. :D

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well i was watching blu ray on the ps3 over hdmi, i dont think that the inbuilt tuner has anything to do with it, these faults are common with a few of sony's xrd and lcd series that dont show up as a faults in the service menu. Good news it hasnt happened so far with my replacement set yet...(fingers crossed).

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Even when the tuner is not in use it still causes shut downs.

Sets without an in built digital tuner never experience the problem.

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I've heard from the Sony agent and after detailing the symptoms he remarked that he knew exactly what I was talking about, (Now that's something new!!) and that it was connected with the Digital tuner in the unit. Will be out next Tuesday and repair procedure can be done on site. Will let everyone know what is told to me.

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Similiar shut down problem here with KDL40X2000 bought 31st May 07 (5 year warranty).

Worked like a dream 1st 3 weeks then started playing up on the 24th June & now does the following when turned on:

1. Have sound but no picture until approx 45 seconds later.

2. Tv will operate on analog only & with limited menu response for around 2min before turning itself off.

3. Immediately Tv turns itself on again, sound but no picture for 45 seconds, picture appears then Tv turns itself off again soon after.

4. Once again turns itself on, picture appears roughly 45sec later then turns off.

5. After these 3 cycles tv stays off & standby flashes red 11 times between a 2sec rest.

The times stated above can vary & occasionaly (more so earlier on) the Tv will operate as though nothing was ever wrong, like yesterday when the sony authorised service tech turned up.

According to my wife the tech, after being briefed of the problem, assured her he knew exactly what the fault was, (proceeded to move the Tv to the couch?) removed the back of the unit & "replaced some part". (yes I wish I could have taken the time off work to attend). He left confident he'd fixed the problem, after all it was working.

I arrive home 5:30pm turn the Tv on & am greeted with steps 1-5 above!!

I call Sony who inform me I must get Pinnacle Electronics out again to "confirm the fault".

I call Pinaccle 1st thing this morning & next available time is not until next Monday.

I've since called sony back & made lots of noise to anyone who'd listen... All to no avail.

We've also contacted DJ's enquiring about an exchange/refund, also no luck.

I'm all vented out & can only try & roll with the punches on this one.

Please, please buyer beware. Try to negotiate a faulty exchange policy at point of purchase.

9 months of research, saving & monitoring Bravia prices to purchase our "wedding present" only to end up with a rather expensive paperweight.

Anyone who's still interested in listening or has encountered the same problem I'll let you know the outcome.

Cheers

Steve.

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I had the 40" X series TV turn off only once, and never has been a repeat offender.

Update on my backlight issue (has been a few months since had any input). I barely notice it anymore, coz I dont use any analog signals anymore (except for the Wii, but gaming goes too fast, never notice). I use HDMI from PC (DVI converted), and watch all DVDs from there, which I am quite impressed with Purevideo and upscaling. I dunno if its just the way I setup the HDMI input, but I used the same settings on my DVD player, and blacks have obvious light blooms in the top left.

Still very happy with the TV, despite a very small noticeable issue. Im glad my second TV (December) is a major improvement over the first one I got (August). Im sure I have the dates all screwed up.

Strange how this topic moved from backlight issue to Digital Tuner.

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That’s a cop out, nothing a TV station or weather / poor reception does to a digital TV signal should crash a TV.

The digital tuners in my HTPC’s don’t ever cause them to crash.

Windows XP must be more stable then the systems in these TV’s. :D

Actually it is not a cop out - why does every brand of TV with Digital tuners has somewhere along the line a shotdown problem.

LG most notibly had a very serious issue with shutdown and had to deply thousands of service technicians to upgrade their sets in homes and in retailers. The issue was channel nine who was "trialling" some slight code variation which threw the software driven tuners into a spin and made the sets shut down.

Ch 9 also recognised the problem and stopped doing what they were doing in turn. LG recognised the problem and made changes to their tuner firmware so that if another station did the same thing it would not affect the tuners.

These tuners a like a computer - sftware driven, and if the software receives commands it doesnt understand, like a PC it may freeze, or react in an unexplained manner or in the case of these problems shut down.

Its very easy to blame the manufacturer - it seems everyone always blames the hardware when in actual fact the hardware could be perfectly fine. Its easy to take the simple road, because you can't quite go and complain to a TV station about what they are doing with transmissions.

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Hello everyone :)

Im looking at buying the sony bravia KDL-40X2000 or a Samsung 40" 1080p lcd (cant remember model name) but im more keen on the Sony due to the better IQ.

I have seen in a few forums now people with the cloudy problems, and after reading thru the last 10 or so pages (going backwards) it seems like the problems are occuring less nowdays especially with the april onwards build dates.

Whats the likely hood of getting a tv with the cloudy problems these days?

Or should I just play it safe and go for the Samsung, or do they have similar issues as well?

Samsung does also however accept 1080p over component and VGA not just HDMI like the sony, that is somewhat attractive to me as well.

Many thanks for any help.

Edited by DaForce2000
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Hi all,

I have had clouding issues from the start and have had a tech come and look at it. I got the usual response and was going to live with it. I now have a dead pixel in the middle of the screen. Does anyone know the policy for dead pixels. Thanks.

Adam....

Edited by VPF
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Hello everyone :)

I have seen in a few forums now people with the cloudy problems, and after reading thru the last 10 or so pages (going backwards) it seems like the problems are occuring less nowdays especially with the april onwards build dates.

Whats the likely hood of getting a tv with the cloudy problems these days?

I have a June built 46 X and have no issues with clouding. I was concerned about it, so I delayed my purchase for 6 months. In the end got a better price and hopefully a problem free tv. Prices should also get better as they run out the current models.

It is good advice to buy from a retailer you can trust (if there is such a thing). Others have been able to return a "faulty" set to the store they purchased from for an exchange. It always gets messy when you have to call manufacturers in to resolve issues.

There has always been problem free tvs (and happy consumers) and hopefully this percentage is increasing.

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Had my 46x seen to last Tuesday regarding the off/on behaviour. He replaced the entire digital tuner, which happens to be Philips and not a Sony, and away it went. Whole process took 30mins. So far so good. Have everything crossed hoping I have no more issues.

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Finally got some great news today. After almost 2 months since purchase date of my 46x from HN Alexandria and subsequent clouding issues, I finally received confirmation from the local service centre that Sony have agreed to replace the panel.

Not just an identical replacement though, they have agreed to give me my cloudy Bravia back for now and then replace it with the new X series being launched shortly as soon as they become available.

It certainly pays to hold firm with Sony until they agree to replace a faulty product, if i wasnt such a pain in the arse to them i doubt i would have gotten what i wanted.

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Not just an identical replacement though, they have agreed to give me my cloudy Bravia back for now and then replace it with the new X series being launched shortly as soon as they become available.

Wow! That's amazing and weird! Why would they offer you the next series? Is it because none of the current ones are faultless? Do you have any confirmed date on the arrival of the new series?

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They offered the new model to me because the technician informed the Sony rep that his belief was the current X model contained a poorly designed panel and a straight swap for a new one would probably show similar symptoms (his words)

The technician said that he was attending a seminar next week to introduce the new models.

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They offered the new model to me because the technician informed the Sony rep that his belief was the current X model contained a poorly designed panel and a straight swap for a new one would probably show similar symptoms (his words)

The technician said that he was attending a seminar next week to introduce the new models.

And he is not wrong. I tried a display model today in a shop by flicking channels with the remote and the clouds were there.

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Just as an aside! Has anyone who has had there HDTV taken away by service people been more than a little concerned that it is going into the back of a van with little restraints except some occy straps, no box, no foam, no anything to protect your precious screen? Or is it just me! If it comes back damaged - even slighty - what recourse would you have? No doubt they would say that damage was there before!

This is funny - when I rang to ask when they were turning up as they were late and I needed to get to work the woman at the service centre said maybe I could "Leave it outside on the front verandah".

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UPDATE:

Today my replacement 40" X Series turned up - delivered and installed by European Electronics - no questions asked.

My TV was outside the 21 day replacement period (I got my TV back in Oct 06).

I had the cloudiness problems as well as 1 dead pixel and 1 stuck pixel.

Moral of the story: Don't give up! Keep hounding Sony.

Only regret is that I didn't get a new release X series!

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UPDATE: 5 Hours Later

Got home from work... adjusted settings and guess what - similar patchy backlight bleed!

I am gonna report this with Sony/Warranty guys to make sure the problem is noted on the records. The bleed is not that bad and the TV hasn't had a chance to 'run itself in'... I'll give it the ol' 40 hour marathon test and see how it goes.

It's a shame really. I LOVE my Bravia and wish it was a 10/10 rather than a 9.5!

Good luck people!

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Samsonite

Funny that you mention the back of the van. The technician who came to look at my cloudy panel needed ME to help him lift the tv into the back of his van (what would they do if my partner stayed home instead??).

When he opened up the side door, there was a carpet-padded rack holding multiple lcd panels and we just slid mine into the next available space. If not done carefully this could have easily scratched the screen or bezel and it makes me wonder if the same care is taken when they get it back to the workshop. Of course they would deny any such mishandling.

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Hi All,

Back again after the Sony clouds saga.

Result: Full refund for the Bravia 46". After seeing it the Sony rep claims it was the worst he had seen. Well who's to know (maybe a line he uses) but it was absolute rubbish that I can tell you! I think he also new that I was not going to let it end there if he said no to a refund. A swap was not an option because 'Sony could not guarantee the next panel would not have a problem'. Unbelievable really. The magic 'update' that the tech performed did nothing as expected and Sony full well know. Shame, great panel in just about every other respect.

So the dilemma - what now. I have been doing my research and after staring at endless screens in shops and reading every review possible I decided on a Samsung M8 46". I was still tossing up as to whether another Bravia might be an option (you read right) and it was still till I checked the demo model at the shop when I went to purchase a new panel - clouds! That totally sealed it. So the M8 it is. Also do I want to support a company that would put out such a defective panel and pretend that it didn't exist? Not really - shame on you Sony! I made sure that the store put a no quibble return clause on the receipt just in case.

M8 delivered this morning. Very slight unevenness (not clouds!) in the panel between sources etc. but nothing unexpected I guess. Not sure without some serious viewing (damn work) as to whether it affects actual picture but I doubt it very much. Certainly looked great on the quick flick through I gave it.

Will keep you posted if any problems... well, I guess I would move it to the Samsung topic if I do have problems!

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Welcome to the bravia X refund club Wiseguy61. Your issues have been going on longer than anyone else. :angry:

Samsung M8 is a really nice panel.

I can't fault mine.

No tuner issues or movie plus problems

Best of all NO CLOUDS :)

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Hi guys,1st time poster,long time lurker :)

Ok i have been having the problem with my 46'' x bravia with it turning off then straight back on at random times when im using it. When i called sony support the person said they didnt know of any known issues and i should send it to an authorised sony service centre and thats what i did. Problem is the centre has had my set for 2 weeks on test and they cant get it to do it and dont know what the problem is. I have searched the net about this issue and havent found out anything untill reading this thread a few pages back. I found the ''integrated digital tuner'' problem that apparently causes the resets? So what should i say to the tech guy at the service centre? i cant find any sites that have this problem documented or any other techs that know about this. so if any of you guys now of a site or a tech that knows about this issue could you please point me in the right direction cause i cant imagine my tech guy taking advice from a normal consumer on these issues well. Any help much appreciated. :)

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Hi guys,1st time poster,long time lurker :)

Ok i have been having the problem with my 46'' x bravia with it turning off then straight back on at random times when im using it. When i called sony support the person said they didnt know of any known issues and i should send it to an authorised sony service centre and thats what i did. Problem is the centre has had my set for 2 weeks on test and they cant get it to do it and dont know what the problem is. I have searched the net about this issue and havent found out anything untill reading this thread a few pages back. I found the ''integrated digital tuner'' problem that apparently causes the resets? So what should i say to the tech guy at the service centre? i cant find any sites that have this problem documented or any other techs that know about this. so if any of you guys now of a site or a tech that knows about this issue could you please point me in the right direction cause i cant imagine my tech guy taking advice from a normal consumer on these issues well. Any help much appreciated. :)

The guy who came out from European Electronics to replace my Bravia unit told me that, amongst the cloudyness issue, I should 'prepare' for my integrated tuner to start playing up. I knew nothing of it but he claims that almost ALL the units he's has to look at in the last 4 months have had tuner problems.

Nevertheless, I STILL love my Bravia!

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Just as an aside! Has anyone who has had there HDTV taken away by service people been more than a little concerned that it is going into the back of a van with little restraints except some occy straps, no box, no foam, no anything to protect your precious screen? Or is it just me! If it comes back damaged - even slighty - what recourse would you have? No doubt they would say that damage was there before!

The first time my Bravia was serviced it came back with a small scratch on the panel. Fortunately the panel is being replaced at the moment and I will be examing it very carefully when it is returned.

Funny that you mention the back of the van. The technician who came to look at my cloudy panel needed ME to help him lift the tv into the back of his van (what would they do if my partner stayed home instead??).

That's nothing, I needed to help the technician who picked it up the first time carry it out of the building and about 100 yards away to where he was parked. My hands were killing me after that. Fortunately the second time round they parked closer and brought a trolley. It was fortunate that it hadn't been raining in Melbourne at the time as I would have been quite concerned about it getting wet...

After the guy told me it'd be three days before I got the TV back it's now been a week. I'll let you know how it goes.

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This might be a bit out of line but are you guys STUPID?? Who in their right mind would hand over a $5,000 TV without putting it in it's original box?!? Don't you guys keep the box?!?! Granted, a lot of people don't have the room, but at least run down to Officeworks and buy a roll of bubble wrap or something and protect the TV!!

My g/f's father had the same thing happen to him and I came so close to giving him an earful for not protecting the screen before handing it over!

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This might be a bit out of line but are you guys STUPID??

Whoa! Bit harsh! Bubble wrap is a good idea but then the bozos might think they can be even less careful. And yes I do keep the box for a while but jeez I don't live in a warehouse. It's got to go sometime - you've seen the size of these things! Anyway original point is why the repair company would not have the sense to do it.

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Hi guys,

Purchased the Sony 40" X series about a month ago and am generally happy with it - followed the set up tips and am really happy with the picture as a result.

One thing that happens occassionally is that a small section of the picture pixalates for about half a second - it's not always in the same position of the screen and it doesn't happen all the time - It just gets alarm bells ringing when it happens. I have also had the TV turn off and then back on, on one occassion.

Can anyone give me some feedback if these things have happened to them and what they did/doing to rectify.

This is my first post, so don't be too harsh on me!!

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