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Bravia X Series Patchy Backlight Bleed


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I wouldnt lose faith just yet. You've had some bad luck, but ultimately will get a refund, which is good. I don't think I could go backwards after going forwards.

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Hi,

Interesting reading. We are having this same issue with Jan 2007 build. Called Sony and they are sending someone around who recons that it is a software upgrade issue. Has anyone had this reason given before ? Anyway Eu***** El***** from Melb are coming around to have a look next week. Seems from the posts here I need to print this out and show the guy what the issue is. As for fixing it, do I seek cash or repair ?

Edited by burstock
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Hi,

Interesting reading. We are having this same issue with Jan 2007 build. Called Sony and they are sending someone around who recons that it is a software upgrade issue. Has anyone had this reason given before ? Anyway Eu***** El***** from Melb are coming around to have a look next week. Seems from the posts here I need to print this out and show the guy what the issue is. As for fixing it, do I seek cash or repair ?

Been through the whole process.

You probably won't have a choice as they CANNOT fix the issue. Only swap for a new unit or money back. I made my complaint within 30days.

I would have rather they had a proper fix for the issues, instead of my money back. Aside from the clouding / backlight bleed, the bravia x has best PQ I have ever seen especially on HD material.

I am now left with what to do for a TV.

Do i wait, or buy something else cheaper without 1080p. :blink:

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Hi,

Interesting reading. We are having this same issue with Jan 2007 build. Called Sony and they are sending someone around who recons that it is a software upgrade issue. Has anyone had this reason given before ? Anyway Eu***** El***** from Melb are coming around to have a look next week. Seems from the posts here I need to print this out and show the guy what the issue is. As for fixing it, do I seek cash or repair ?

Burstock I also have rung Sony on Monday this week from Perth in my case. A service agent will contact you within 2 days they said. Well Friday tomorrow and no call yet. Not surprising. From all I have read the best we can hope for is money back like rhodesy101. Otherwise you are in for a dodgy replacement panel that may be better but may also be worse according to other posts .. a lotto! The software fix apparently dulls the backlight and turns the light sensor on (permanently if I remember what I've read on other forums) which ends up giving you a dull image. I know I didn't pay over $4500 for this! I know how rhodesy101 must feel. The Bravia is a great panel and after many months of research I decided it was easily the best. Damn how did I miss the backlight issue!! I want this TV but I don't want the clouds! Bugger! Mine is a Feb2007 build. I went back to Ri** Ha** this evening to talk about this problem - "Ring Sony" - gee thanks mate. The salesman claimed to not have heard of this problem. Hmmm. Friday - Talked to the Manager today. Said he will talk to their Sony rep and get back to me. At least he was responsive. One thing I do know is I won't be lying down on this one till its fixed one way or another!

Edited by wiseguy61
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Thanks for the replies. Have the repair bloke coming on Thursday, so will let you know how I go.

Best of Luck!

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Latest Update in my saga.

Sony are not going to repair or replace the panel.

They have requested that their local service centre pick up the unit off me and give me a cheque from Sony, for the value in which I paid for the unit.

Why won't they repair or replace the unit ?

Rhodesy, you've probably already discussed this in this thread, but how did you get to the stage of Sony offering you a refund?

So far I have:

* Called Sony a couple of times

* Had the local service centre examine the unit, take it away for a couple of weeks and bring it back as cloudy as before

* Contacted Consumer Affairs in Victoria and had them chase up Sony for me

* Had the firmware upgraded on my TV (even though I knew it wouldn't fix the problem - and of course it didn't)

I've called my contact at Consumer Affairs and am waiting for him to get back to me, and at the moment I expect that he will contact Sony and either they'll just give in and give me a refund or I'll have to take Sony to VCAT (a civil court in Victoria), take the day off work and pay a $30 fee, and hope the magistrate rules in my favour.

However, if it's just a case of calling Sony up and saying, "The firmware upgrade doesn't work, you know that, I know that, the Bravia X-Series has a lot going for it but no-one should get a cloudy screen after paying $5k+ for it", and then Sony will offer me a refund if I give them the TV back, then I'll do just that.

Like yourself, my first preference would be to have a Bravia X-Series with a perfect screen, but by the sounds of it most of the panels are imperfect to varying degrees and I don't think this will ever change. Sony will just quietly give refunds to the few people who complain and continue to produce poor-quality panels. The cloudiness problem has been known about by the public for about 9 months and still there seems to be no improvement in the quality control of the Bravia Xs - reports of clouding haven't gone down as manufacturing dates have progressed. The new X model will be released this year and I would be surprised if the same problem isn't still there.

I've come to accept that I will never get a perfect Bravia X (well, at least not this year, or before the warranty on my current panel runs out). A refund is the best I can hope for and I've decided to cut my losses and run. Clouding wouldn't be so painful on a $1-2,000 panel, but I paid more than $6,000 for mine in the hope that it would last me for at least the next 10 years, and I can't imagine staring at those clouds all that time. If and when I get a refund I'll put some of it towards buying a smaller, cheaper panel and and wait until technologies mature before buying 'my next big TV', maybe in a few years' time...

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The software fix apparently dulls the backlight and turns the light sensor on (permanently if I remember what I've read on other forums) which ends up giving you a dull image.

Just to clarify:

The firmware upgrade reduces the backlight when the image on the screen gets dark, not when the ambient lighting goes dark as with the light sensor. It still results in a dull image though, and a backlight that increases and decreases in brightness far more often and more noticeably than the light sensor (unless you switch your lights on and off all the time!). If a certain percentage of the screen becomes dark (eg. most of it, or all of it, such as switching between channels or when the credits roll for a movie), the backlight goes down immediately, and then slowly increases back to normal over a second or two when the signal on the screen becomes brighter. This can be distracting when watching a movie, but the worst part (for me) is that the update makes the clouding less noticeable, but not unnoticeable, and if the signal shows a picture that is about half dark and half light, the backlight won't reduce at all and the dark parts of the screen will be just as cloudy as before the update was installed.

I actually quite like the idea of the light sensor. My lounge is very bright so I need the backlight at the maximum level ('torch mode' as the service centre repair centre reps always refer to it as, disdainfully) during the day, but at night it hurts my eyes if I turn the lights in the room off. The problem with the light sensor is that it reduces the backlight level too much. You should be able to adjust the degree of change.

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Just to clarify:

The firmware upgrade reduces the backlight when the image on the screen gets dark, not when the ambient lighting goes dark as with the light sensor. It still results in a dull image though, and a backlight that increases and decreases in brightness far more often and more noticeably than the light sensor (unless you switch your lights on and off all the time!). If a certain percentage of the screen becomes dark (eg. most of it, or all of it, such as switching between channels or when the credits roll for a movie), the backlight goes down immediately, and then slowly increases back to normal over a second or two when the signal on the screen becomes brighter. This can be distracting when watching a movie, but the worst part (for me) is that the update makes the clouding less noticeable, but not unnoticeable, and if the signal shows a picture that is about half dark and half light, the backlight won't reduce at all and the dark parts of the screen will be just as cloudy as before the update was installed.

I actually quite like the idea of the light sensor. My lounge is very bright so I need the backlight at the maximum level ('torch mode' as the service centre repair centre reps always refer to it as, disdainfully) during the day, but at night it hurts my eyes if I turn the lights in the room off. The problem with the light sensor is that it reduces the backlight level too much. You should be able to adjust the degree of change.

Thanks for that! I will print this out and quote it to the service guy if I ever see him. It would be really beneficial to all of us 'Bravia Losers' if everyone can post there problems and 'wins' here so we can all get an idea of what Sonys bottom line is. If Rhodesy can get money back then we all should.

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This was the procedure I went through

* Called the number on the sony website in relation to cloudy issues. Spoke to the person on the phone who gave me another number to call.

* Rang this number and explained my situation with what was going on with the screen in relation to the clouds / backlight while watching different sources.

* Sony sent authorised service centre guy around to do update via the memeory stick. I showed the guy before the upgrade the issues which he agreed was quite visible. After the update the there was no

change to the picture. Cloudy very evident on black no input screen and while watching all media sources. So upgrade did nothing in my book. The guy who came over was not the regular guy who does my area as he was sick. He followed the sheet that Sony sent him on the procedure they would like him to follow. I asked if he had heard of this issue previously, and he no. Only issue he has dealt with 1 bravia X was an issue with the HD decoder no working properly. I asked him what happens now, and he responded that they will let Sony know of the problem. He said you can keep the TV until the parts come in that are required to fix the unit. Most likely you won't get a new panel, just fix the panel.

* 2 days later I got calll from the local service centre saying they have sent a report of the issue away to Sony and will wait for their response, and if I could fax them a copy of my invoice.

* 1 month later I get a call from the service centre telling me one of their guys will need to pick up the unit off you, and he has a cheque for you with him. I asked a cheque for what ?

"A cheque for the bravia X. Didn't someone tell you" "Sony are refunding the money you paid for the unit" I said what about fixing it, they said NO. Sony have instructed us to pick the unit up and give you

a cheque.

Thats where I am. (took 2 months from day I rang till now)

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This was the procedure I went through

* Called the number on the sony website in relation to cloudy issues. Spoke to the person on the phone who gave me another number to call.

* Rang this number and explained my situation with what was going on with the screen in relation to the clouds / backlight while watching different sources.

* Sony sent authorised service centre guy around to do update via the memeory stick. I showed the guy before the upgrade the issues which he agreed was quite visible. After the update the there was no .....

And you have grey hair you didn't notice before and have shortened your lifespan. Thanks heaps for posting that will help greatly. Please let us know if you do ever decide to get a different panel (hesitations noted) as I imagine I will go down that route. So annoying. PS - mine also has a stuck pixel top left (20cm approx in and across) but luckily not noticable under normal viewing. Thanks Sony!

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Hi guys,

This is for people looking to buy the X-Series. When I was shopping, I took the link (provided in this thread) and printed it, where Sony acknowledge backlight issues, and recommend some settings to reduce this. I showed this to the the retailer and explained the situation and advised I don't want to spend this big chunk of cash to get a screen I don't want to look at. The salesman agreed.

I asked for a clause to be stated on the receipt, if I'm not happy with the TV within 14 days I am entitled to return it for a refund. After getting a great price and this clause, I accepted. I tested it thoroughly to try and identify the clouding and fortunately found nothing. Nor am I looking anymore.

Just a recommendation to people considering buying this TV. It is a damn fine TV too, if I got this clouding issue, I'd be as furious as you guys affected (and rightly so).

Best of luck guys.

Ray.

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Hi guys,

This is for people looking to buy the X-Series. When I was shopping, I took the link (provided in this thread) and printed it, where Sony acknowledge backlight issues, and recommend some settings to reduce this. I showed this to the the retailer and explained ....

Ray.

Hi Ray,

Very clever. Definetely will use this when shopping for the next one. Can imagine not everyone store will be receptive to it however. As for 'not looking anymore' I agree but believe me when I say that the people with this issue are not being pedants. If you have the clouding you will know it and it will ruin your viewing experience!

Cheers

Dave

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Hi Ray,

Very clever. Definetely will use this when shopping for the next one. Can imagine not everyone store will be receptive to it however. As for 'not lookinging anymore' I agree but believe me when I say that the people with this issue are not being pedants. If you have the clouding you will know it and it will ruin your viewing experience!

Cheers

Dave

G'day Dave,

I agree... I saw the screen-shots, when I tested my screen I gulped and crossed my fingers. :blink: I was very relieved. How do you guys check the batch (of the TV), is it on the TV somewhere?

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G'day Dave,

I agree... I saw the screen-shots, when I tested my screen I gulped and crossed my fingers. :blink: I was very relieved. How do you guys check the batch (of the TV), is it on the TV somewhere?

Yes the Serial and Manufacture Date is on the back - center / top. Interested to know what yours is. Mines Feb 2007.

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Hi guys, first post......

I'd like to buy the 46" model but would like to ensure it is manufactured after February 2007. Besides the previous post indicating the build date on the back of the TV is there any indication on the box at all of a build date?

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Hi guys, first post......

I'd like to buy the 46" model but would like to ensure it is manufactured after February 2007. Besides the previous post indicating the build date on the back of the TV is there any indication on the box at all of a build date?

Unfortunately I was much to excited to check at the time so I can't answer but I think I have read that this is not the case if memory serves me well. Hopefully someone else will know. If you do buy one and get a good one please post your build date here.

Hopefully things are improving as the amount of disgruntled people seems to be dying down.

PS: Sony Australia have posted the same lame excuse and fix for the clouding on the Oz website that they have on the US one.

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Today I finally took the plunge and purchased the samsung M81BDX 52" ( The price I couldn't say no :blink: )

While I was shopping around earlier this week I looked at a Sony Bravia X 46" @ one of the GG stores just to see if the display model had issues.

I gave it a quick calibration to remove the silly vivid settings, stood back, and there they were, bastard clouds and a big backlight bleed in bottom right corner.

Turned the panel around, and it was a March 2007 build.

I showed the guy in the store, and he shrugged his shoulders and didn't say anything.

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Today I finally took the plunge and purchased the samsung M81BDX 52" ( The price I couldn't say no :blink: ).....

Hey rhodesy was that Sony money burning a hole in you pocket! :D Looks like a good choice. Reviews look good. Hope you can now rest in peace as such.

My saga continues. Service guy coming next week etc. etc. Have to go through the motions as we know. Have talked to consumer affairs as well so will hit that road if I don't get my money back.

Enjoy the Samsung!

PS: If you are reading this and have a backlight / clouding issue with your Sony Bravia KDL46X2000 don't hesitate to join this forum and post your complaint. Sony can't be allowed to get away with this bullshit.

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Today I finally took the plunge and purchased the samsung M81BDX 52" ( The price I couldn't say no :blink: )

While I was shopping around earlier this week I looked at a Sony Bravia X 46" @ one of the GG stores just to see if the display model had issues.

Hey rhodesy how much was the sammy52"

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Hey rhodesy was that Sony money burning a hole in you pocket! :blink: Looks like a good choice. Reviews look good. Hope you can now rest in peace as such.

My saga continues. Service guy coming next week etc. etc. Have to go through the motions as we know. Have talked to consumer affairs as well so will hit that road if I don't get my money back.

Enjoy the Samsung!

PS: If you are reading this and have a backlight / clouding issue with your Sony Bravia KDL46X2000 don't hesitate to join this forum and post your complaint. Sony can't be allowed to get away with this bullshit.

I hope this panel turns out to be a good one. If it's a dud, you will defiantely here about it. :D

xtractdigit you have a pm on the price.

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  • 2 weeks later...

Would just like something to be clarified once and for all:

Is this clouding issue still apparent on X-Series Bravia's bought from retail today?

and

Is it a good idea to buy one?

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Would just like something to be clarified once and for all:

Is this clouding issue still apparent on X-Series Bravia's bought from retail today?

and

Is it a good idea to buy one?

IMHO the Bravia X is one of the best LCD panels out there at the moment but the clouding issue still exists as is evident in a friends recent purchase (March build date). So as someone else has mentioned try and get an 'No Questions Asked' return on your invoice from the retailer. Very tricky but it has been done apparently. Just to cover you arse as such!

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IMHO the Bravia X is one of the best LCD panels out there at the moment but the clouding issue still exists as is evident in a friends recent purchase (March build date). So as someone else has mentioned try and get an 'No Questions Asked' return on your invoice from the retailer. Very tricky but it has been done apparently. Just to cover you arse as such!

thanks for that.

I think i may attempt to do this if I choose to buy the x-series however the LG with built in PVR looking slightly better ATM

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I purchased the 46 inch model on the 26th of May from HN Alexandria, it has an April 2007 build date.

At the time of purchase the salesman agreed with me that he knew about the clouding issue with these sets and assured me that it should not occur on any of the post February built sets. He also agreed with me that if i did have the same problem with my set that HN would replace it if i called within the first 2 weeks of purchase.

Sure enough after getting it home it was apparent clouds were visible so i decided to give it a good week to try to sort itself out by leaving the set on. The clouds did reduce in severity over that week but are still there. I called HN to report the issue and spoke with the sales manager who proceeded to tell me that i was seeing a normal picture and that all LCD screens on their floor look like this....... Whatever

I advised her of the deal that i had with the salesman on the day and that they were obligated to follow up on that, she said she would look into it and get back to me adding that "we have never even heard of this problem in the Sony range before"

She calls me back and tells me to call Sony and organise a technician to come look at it because they won't replace it until they are given proof that there is indeed a fault. She also says that if the tech finds no fault then i am liable to pay for sending him out there! After i threatened legal action she agreed to cover that charge if need be.

I have called Sony and am awaiting the technician to set an appointment.......

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I purchased the 46 inch model on the 26th of May from HN Alexandria, it has an April 2007 build date.

At the time of purchase the salesman agreed with me that he knew about the clouding issue with these sets and assured me that it should not occur on any of the post February built sets. He also agreed with me that if i did have the same problem with my set that HN would replace it if i called within the first 2 weeks of purchase.

Sure enough after getting it home it was apparent clouds were visible so i decided to give it a good week to try to sort itself out by leaving the set on. The clouds did reduce in severity over that week but are still there. I called HN to report the issue and spoke with the sales manager who proceeded to tell me that i was seeing a normal picture and that all LCD screens on their floor look like this....... Whatever

I advised her of the deal that i had with the salesman on the day and that they were obligated to follow up on that, she said she would look into it and get back to me adding that "we have never even heard of this problem in the Sony range before"

She calls me back and tells me to call Sony and organise a technician to come look at it because they won't replace it until they are given proof that there is indeed a fault. She also says that if the tech finds no fault then i am liable to pay for sending him out there! After i threatened legal action she agreed to cover that charge if need be.

I have called Sony and am awaiting the technician to set an appointment.......

If you made the call to Sony within 30 days of purchase, you should be fine, but still it's a month or so process in order to get things rectified.

Keep us all updated with your progress.

Best of luck.

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I've had my Bravia KDL40V2000 for 8 months now. After several months I noticed the lower left hand quadrant of the screen is 5-15% dimmer than the rest & is especially noticeable having set the backlight to 2-3 instead of the factory default.

This fault 'improves over the course of a few hours but never goes away.

I have spoken to Sony/repairer & they are claiming that it is possibly due to moisture in the panel left over from manufacturing-IS THIS POSSIBLE!!! ????

Their 'solution' is to run the set for 40 hours which is supposed to drive out the moisture. How is this supposed to occur? Is there an escape route for moisture? What about stopping moisture getting in?

Does anyone know/heard about this method, I would love to know more-I really hope it works as I LOVE my set & the picture it can create.

ps Wose comes to worse is the new Samsung full-HD M8 series any good??

THANKS

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I've had my Bravia KDL40V2000 for 8 months now. After several months I noticed the lower left hand quadrant of the screen is 5-15% dimmer than the rest & is especially noticeable having set the backlight to 2-3 instead of the factory default.

This fault 'improves over the course of a few hours but never goes away.

I have spoken to Sony/repairer & they are claiming that it is possibly due to moisture in the panel left over from manufacturing-IS THIS POSSIBLE!!! ????

Their 'solution' is to run the set for 40 hours which is supposed to drive out the moisture. How is this supposed to occur? Is there an escape route for moisture? What about stopping moisture getting in?

Does anyone know/heard about this method, I would love to know more-I really hope it works as I LOVE my set & the picture it can create.

ps Wose comes to worse is the new Samsung full-HD M8 series any good??

THANKS

Don't be fooled by Sony's moisture response, this is Pure BS

You have clouding, and there is nothing they can do to fix it.

Your in for a headache trying to get a resolution on the issue.

Going from a Sony, to a Samsung, so far so good. (touch wood)

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Don't be fooled by Sony's moisture response, this is Pure BS

You have clouding, and there is nothing they can do to fix it.

Your in for a headache trying to get a resolution on the issue.

Going from a Sony, to a Samsung, so far so good. (touch wood)

Thanks Rhodesy101,

I found the 'heat treatment' approach strange, & I am VERY skeptical. (I would expect an LCD panel to be hermetically sealed)

This recommendation is coming from an authorised Sony repairer in Melbourne, who claims that it has worked for others!

Actually I wouldn't describe my issue as 'clouding' as the black on my Bravia is purty nice and even- it really is a large dimmer area.

If anyone else has ideas & comments about my post I would also love to hear them.

ps Glad to hear about the Samsung.

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If anyone else has ideas & comments about my post I would also love to hear them.

My understanding is that the Bravia X's have four seperate backlighting panels, one for each quadrant of the screen. Sounds like something is wrong with the lower left panel and its light output is lower. I think that the repairer has confused your problem with the clouding problem. Leaving the lcd on for 40 hours is not going to fix a faulty backlight.

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Thanks gkelly,

now that IS interesting info. My tv is the V series but I wouldn't be surprised if they use similar backlighting techniques. From what you have said, it sounds much more like this is the issue. especially since I don't recall the problem till several months after purchase. Thanks!

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Well, well, well; after following Sony's AUTHORISED repair advice to 'cure' the 'moisture-in-panel' problem - of which I have been TOTALLY sceptical anyway - the end result.......

BRILLIANT.......................NOT

I don't know how to upload images, but the whole bottom half of the screen from LHS to almost the RHS is DARK.

I don't know whether to laugh or cry, as it SEEMS like I have a fluoro tube fault that the 40 hr bake-fest has caused. The set is 8 months old, but I first remember something amiss around February.

Should I demand a new set, a refund - or have it repaired?

Jeez, I hope these repairers use kid gloves ;(

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Well, well, well; after following Sony's AUTHORISED repair advice to 'cure' the 'moisture-in-panel' problem - of which I have been TOTALLY sceptical anyway - the end result.......

BRILLIANT.......................NOT

I don't know how to upload images, but the whole bottom half of the screen from LHS to almost the RHS is DARK.

I don't know whether to laugh or cry, as it SEEMS like I have a fluoro tube fault that the 40 hr bake-fest has caused. The set is 8 months old, but I first remember something amiss around February.

Should I demand a new set, a refund - or have it repaired?

Jeez, I hope these repairers use kid gloves ;(

Backlight bleed, this is a fault and is able to clamied under warranty.

Have a read of your instruction manual which will outline the conditions of your warranty.

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Mark, based on my experiences, I would suggest not admitting you've noticed a problem until recently. You'd be surprised how often you tell someone your warranty-covered panel is defective and receive the response, "Well why didn't you say something sooner?" Say you haven't had time to watch TV recently or you went travelling or something!

I doubt you'd get a refund or replacement until Sony have exhausted all possible options of repair. I'm afraid you're going to have to step up onto the Sony authorised repair centre treadmill like many others have done. Just keep records of all repair jobs and phone conversations you have. You may have to surrender your TV for repair for a period of time. I hope that it will get sorted out eventually for you, and I wish you the best of luck!

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Thanks everyone, it is definitely not backlight bleed - but a failing/failed & intermittent fluoro backlight tube.

To compound the issue the screen is now working perfectly again!, after a few hours rest.

I am glad I have photographic proof of the problem.

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An update if anyone is still listening!

I had a Sony Authorised Repairer come and check the Bravia V 40" today. I was completely wrong re- a faulty backlight tube. Apparently there are 11 tubes in the set & even if several went you would not really notice it.

No, the problem IS in the panel itself - very weird & unexpected localised darkening in a huge rectangular area with soft edges.

Now, all that Sony has to do is pony up with a NEW set or replace only the panel with a new one. Either way, I'm praying that the next one doesn't have dead/stuck pixels OR backlight bleed!!! :0

Cheers.

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Issue continues

I have had my 40' "fixed" by the official SONY guys here in melb to recieve a set back that still has the issues (even after a new panel) and with a worse picture than before, watched the golf in HD formatt and saw a white line go accross the putting green, not a ball. News broadcast backgrounds are now out of focus. Have rung SONY twice since and yet to get a reply. On advice of repairer bought the extended warranty. Does that speak volumes !

Edited by burstock
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Thanks Rhodesy101,

I found the 'heat treatment' approach strange, & I am VERY skeptical. (I would expect an LCD panel to be hermetically sealed)

This recommendation is coming from an authorised Sony repairer in Melbourne, who claims that it has worked for others!

Actually I wouldn't describe my issue as 'clouding' as the black on my Bravia is purty nice and even- it really is a large dimmer area.

If anyone else has ideas & comments about my post I would also love to hear them.

ps Glad to hear about the Samsung.

had the guy around to repair my set and he mentioned the same, leave it on for a while. After I pointed out that I had had it for 8 weeks he somehow brought up a menu that showed it had been on for about 200hrs. He then took it way to be repaired. See my post dated 20/6 for the reults of that.

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I spoke 'firmly' to Sony the other day about my displeasure re- faulty panel, especially as the Sony/Authorised Service 'technique' (40hr burn-in) made the problem appalling. I have stated that I REALLY feel that they should replace the set, as it is still relatively new & perhaps the fault was waiting to develop all along. ie- a 'lemon'

I'll be unimpressed if the panel only is replaced & the problem is still unresolved or worse.

Hopefully, a replacement set might be from a later & better manufacturing date/batch.

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