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keygar

Acer Service

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Daniel,

For those with Acer dtv's, my first one bit the dust, and at first Acer wouldn't pick the tv up from my home. I insisted and they did. I now have a second one, which is finally working. Below is the final email I sent them. FYI.

Daniel (brightpoint)

Well, the new TV arrived at the depot in Bullsbrook which was the very first

issue I had, that is, about not receiving service "to my door". But by now,

I was ready to give up fighting the miscommunication within large companies

like Acer and Brightpoint, so out of exasperation, I picked the TV up myself

in a van. When I got it home, I could not unlock the TV channels. Using on

screen menus did not work. After 15 minutes on the phone to a supposed ACER

technician, it was still unresolved. The technician promised to ring me

back, but some how I had the feeling he wouldn't. He didn't.

I went on to the internet DVT forum where someone eventually told me how to

do a "reset" on the tv. This worked and fixed the problem. So much for Acer

technicians.

As of now, the tv is working fine and appears ok. My feelings on the after

sales service I received are mixed. For example you were polite at all times

and as helpful as you could be I believe, but overall the quality of advice,

technical expertise and communication within Acer and Brightpoint were quite

bad I believe.

Anyway, hopefully, no more problems and all the best to yourself.

Gary........(I am posting a copy of this on the forum

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I have the 32 in Acer LCD and going OK.

What set do you have, what went wrong with it.

How did you reset it.

Just curious if i need to do that in the future.

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I have the 32 in Acer LCD and going OK.

What set do you have, what went wrong with it.

How did you reset it.

Just curious if i need to do that in the future.

Backlight, picture offset, turning itself off, bright pixel, channel lock wouldn't unlock

Reset....Factory default is done by pressing "menu" + "volume - " for two seconds then selecting "Data Recall"

Keygar

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but overall the quality of advice,

communication within Acer and Brightpoint were quite

bad I believe.

First, its Highpoint, not Brightpoint.

Second, Acer and Highpoint are the same company.

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First, its Highpoint, not Brightpoint.

Second, Acer and Highpoint are the same company.

Makes no difference to what happened!

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Acer used to have a fairly widespread service network, but like most manufacturers they've massively cut back. 3rd party warranty agents in general don't want to know about warranty repairs any more as the amount of money paid by the manufacturers to do it is pathetic.

This is such a bad point that if you don't live in a capital city, you can find it hard going to find someone that will do a warranty repair and when you do find them they are snowed under with jobs piled to the ceiling.

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Acer used to have a fairly widespread service network, but like most manufacturers they've massively cut back. 3rd party warranty agents in general don't want to know about warranty repairs any more as the amount of money paided by the manufacturers to do it is pathetic.

This is such a bad point that if you don't live in a capital city, you can find it hard going to find someone that will do a warranty repair and when you do find them they are snowed under with jobs piled to the ceiling.

So true. Being 60km north of Perth resulted in headaches for me. Only by jumping up and down did they even pick it by courier. It was a battle right through to get my AT3705 replaced. But, as you say, seems that way with most things these days whether it's replacing a TV or getting a dripping tap fixed.

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Makes no difference to what happened!

Might make a difference to Brightpoint though, I'm sure they wouldn't appreciate being fingered for bad service when it wasn't even them, perhaps it would be better to edit your original post to point out the real offenders :blink:

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