HELP NEEDED URGENT

[glenncol]

glenncol - im not running any HD box. I only got the LG plasma on tuesday. And I sent away for the free HD box on wednesday. So 8 weeks to go

I get the out of sync both with my foxtel and just through the antenna.

Damn dude

I would try sort this out ASAP with LG and if need return the unit.

At the monent you can do a deal on the NEC for $5000 with desktop stand

[DonJuan]

I've noticed this sync issue a couple of times through my foxtel dig. Changed the channel and found the other channels fine. So one would have to assume it was the broadcast...

Perhaps it's something to do with the process of mpeg2 encoding that foxtel use?

Some words from foxtel:

The FTA networks have specified the Dolby AC-3 audio standard for both STDV and HDTV. This is not an internationally adopted DVB model and is a hybrid scenario that has been specifically adopted in Australia as an option to the DVB Standard.

In the triple-cast scenario the sharing of one sound channel (AC-3) for both SDTV and HDTV video channels will result in lip-sync problems in both broadcast and the set top box because of the difference in delay with encoding and decoding SDTV video and HDTV video.

[glenncol]

I was looking at the LG and NEC 42" (106cm) plasmas side-by-side [and on special] in a store yesterday. The LG PQ was marginally better than the NEC, but neither were a patch on HD clarity through my cheap desktop 17" LCD.

They were much bigger though!

Geez dude

You are the first to give that opinion about the LG slightly above the NEC in PQ.

I have heard that the NEC is even better than the Fujitsu in PQ and i have seen both side by side and the Fuji was better.

I was lookig at replacing my Sammy 46" with either the NEC SD or Fuji SD i may have to re-look at the LG

Bu I have also seem thr Marantz HD and that thing is wild i may have to stretch

Where did you have a look at the NEC i seen them at Mega mart which may explain the poor set up

[ijd]

Saw them on special at Betta Electrical. I certainly wouldn't have trusted their setup: They could have been running one from Component and the other from Composite for all I know. (I am not interested in SD plasmas, just passed on an observation from a typical retail outlet that specialises in fridges, coffee makers and microwaves - like Megamart, HN, CP, GG, etc, etc).

As I have said elsewhere, even AV specialists like Encel don't set things up properly - except for their favourites

[glenncol]

Saw them on special at Betta Electrical. I certainly wouldn't have trusted their setup: They could have been running one from Component and the other from Composite for all I know. (I am not interested in SD plasmas, just passed on an observation from a typical retail outlet that specialises in fridges, coffee makers and microwaves - like Megamart, HN, CP, GG, etc, etc).

As I have said elsewhere, even AV specialists like Encel don't set things up properly - except for their favourites

I think i will stick with the Marantz HD

I have the Sammy Repair guy coming out this afternoon to have a look at this set.

It is simular to the last set so i would say it is going to be replaced

If it is replaced it will not be with another Sammy i will upgrade to a HD plasma

[ijd]

Good luck with the HD plasma! I find the best preparation for looking at HD displays is to sit at the NineHD loop on the PC at LCD native res (1280x720) for 30mins just before going out - it implants the clarity!

Totally wasted of course, if one is shopping at Encel. Ran into Darklord's brother at Encel Brisbane (Stereo Supplies) today. I asked how they had connected their Toshiba 32" (very green) and 36" (very muddy) sets running the Nine Loop. The answer was: one is Component (the big $5.5k one) and the other S-Video (the smaller, cheaper $4.5k one). So I asked if he could swap the cables or put both on component?

First answer was: "No, they are too heavy to move!"

So I offered to help

Second answer was: "No, we only have one STB!"

So I offered to bring my HD-STB in

Third answer was: "No, they are 576p and won't run HD at 100Hz!"

I have no idea at all where this last one came from!! The Toshies handle 720p and 1080i, the Nine HD loop runs quite nicely at 1080i, and I wasn't even thinking 100Hz. When I questioned how he would run digital component-in at 100Hz ... and why? ... he blustered on a bit then ran to answer the phone!!! I walked out the door laughing and shaking my head - is there a full moon this week?

So now I will be setting up a Pana 76PW200A (at $2.4k) and a Sony HR32M31 (at $2.8k) at Betta Electrical on YPrPb from two STBs. They will order both TVs in for me when I am ready, and I plan to buy the winner.

Encel's loss - again! They had already lost a Rotel + Polk 5.1 sale to me a year or so ago because of the same inflexibility (refused to connect up the Polk subbie).

I hate shopping!!!

[/frustrated ramble],

Ian

[MonaroGTS]

I called the LG customer care line just before and the lady said (after 7min i was on hold to her for) said that the out of sync problem is foxtels problem. And you would have to ring them up regarding it.

But i really dont think that its foxtel issue. Thoughts?

[RockCod]

I only just bought this LG Plasma from Harvey Norman and noticed the audio lip sync problem whilst watching normal TV straight away. LG customer service had no idea really and tried to blame everything but their product. I have spoken to a service repair agent for Harvey Norman who stated there wasn't anything that could be done and basically I had to live with it. He said that it was an inherent problem with most plasma/lcd displays. Is this the case? Can anybody recommend a make/model that doesn't exhibit this audio sync problem

I was going to look at swapping this LG over for another brand that hopefully didn't exhibit this problem but if it is the same on all plasma's I will be asking for my money back.

The quote from the LG customer service rep that summed it up for me was, "Well it won't happen when you watch DVD's, only when you watch TV".

What use is a TV if you can't watch TV without it looking like a badly dubbed Bruce Lee movie. If I wanted that I'd hire it from the video shop for a couple of bucks - not $5k

[Ripsnorter]

I only just bought this LG Plasma from Harvey Norman and noticed the audio lip sync problem whilst watching normal TV straight away. LG customer service had no idea really and tried to blame everything but their product. I have spoken to a service repair agent for Harvey Norman who stated there wasn't anything that could be done and basically I had to live with it. He said that it was an inherent problem with most plasma/lcd displays. Is this the case? Can anybody recommend a make/model that doesn't exhibit this audio sync problem

I have a Panasonic plasma and have never had a lip sync problem. Tell LG to shove their crap where it fits.

Excuse my french.

[MonaroGTS]

What panasonic plasma have you got? and how much?

Whats a good plasma to get for below 5k mark?

Why dont LG just admit that there is a problem with this plasma and fix it.

[Ripsnorter]

What panasonic plasma have you got? and how much?

Whats a good plasma to get for below 5k mark?

I have a Pana SD 5 series plasma, bought it last year for $5990

My friends bought the Pana 6 series SD last week for $4990 from Bing Lee.

Excellent quality picture especially on digital TV and DVD progressive scan.

[RockCod]

After much jumping up and down, I have an LG technical service rep coming out to my house on Wednesay. Hopefully this sync problem will show its ugly head when he is there, but having looked into this problem further, it only appears on a few TV shows. I do not have a set top box yet and not sure if this will fix the problem, but all the TV's in Harvey Norman run through a set top box and none of them exhibited this sync problem whilst I was in the store. That said though this problem only occurs occasionally on my TV and it seems to be more often on shows at night, when I get the chance to watch it after work. The news broadcast is one in particular. If there was a hard fault with the Plasmas audio processing though I would have thought it would be there all the time, but it is not. If it was a broadcast problem I would have thought it would occur on all TV's but it doesn't occur on my CRT TV. This really has me baffled and frustrated. The technical rep did say that there is a small delay in the way the plasma processes video, in the range of 60 m/secs which may create a lag, but undetectable to the human eye. When I get the lip sync probelm it certainly is detectable.

[Daevo]

I have the same LG RT42PX10 & also get this synch problem. The weird thing is that it only occurs on certain shows. I have a SD set top box connected via S-Video & Audio cables but I know that MonaroGTS uses the tuner & gets the same problem.

What I find perplexing is that when I notice a synch issue on a particular show, I can change channels (via the STB) & other channels are just fine. Likewise, during adds or on the subsequent show on the affected channel, the problem goes away. I've really only noticed the problem badly on Channel 10. Foxtel (standard satellite) also has some synch issues but I recall having synch problems with Fox even on my old CRT so I don't think this is relevant.

The above would tend to indicate that the issue is with the broadcaster & not the TV but if so, why doesn't everybody get this synch issue?

I've e-mailed LG & received no reply so today I tried to call but got tired of waiting & left a call-back number. I know from this site & a few others I've seen that there are quite a few people experiencing this issue so this is something LG but deal with quickly or their reputation will suffer (if there is anything left of it that is after reading some of the stuff on this site).

[rpant]

My retailer contacted LG about the sync and they said it's only a 0.3 second mismatch and they expect to eliminate that in about 12 months. To me that implies the models designed after that should be free of this defect but customers with older models will be stuck with it.

Although this problem can sometimes be annoying, I find the picture quality of greater concern.

My experience with LG aftersales support has been less than adequate on this and other issues.

[Groover !]

Guys

I,ve just bought the newly released LG RT-42PZ60 HD plasma and I can tell there is no lip sync problem what so ever.

Just put your foot down . Go back to your store from where you bought your plasma from an see if the foor model does it . Because if it doesnt youve been miss lead and your entitled to your money back.

Angelo

[MonaroGTS]

Guys

I,ve just bought the  newly released    LG RT-42PZ60 HD plasma and I can tell there is no lip sync problem what so ever.

Just put your foot down .  Go back to your store from where you bought your plasma from an see if the  foor model does it . Because if it doesnt youve been miss lead and your entitled to your money back.

Angelo

What are you watching your plasma through? set top box/foxtel/ or just through or antenna?

Also watch Neighbours or BigBrother, these shows are the worst of the lip sync problems. And also any live show such as the news etc

Edited July 2, 2004 by MonaroGTS

[Ripsnorter]

Guys

I,ve just bought the newly released LG RT-42PZ60 HD plasma and I can tell there is no lip sync problem what so ever.

I am so glad you bought the LG Plasma Angelo. I can now rest knowing that my Panasonic Plasma will be fine.

How many TV's have you owned in the last 2 years? Is it 4 or 5? At least you have progressed from the CRT's to a plasma. Hope its not a "footy" too.

[Groover !]

What are you watching your plasma through? set top box/foxtel/ or just through or antenna?

All 3 that you have stated and no problems .

I am so glad you bought the LG Plasma Angelo. I can now rest knowing that my Panasonic Plasma will be fine.

How many TV's have you owned in the last 2 years? Is it 4 or 5? At least you have progressed from the CRT's to a plasma. Hope its not a "footy" too. 

The count is down to 9crt,s, 2 RPTV and 1 Plasma !

Angelo

[Dentist1]

Guys my lip sinc problem does vary also,but it is even worse on my two month old Sony DVD.

[MonaroGTS]

Have you called up LG yet about your problem yet Richard?

LG are blamming everything else except the actual plasma!!!! Why cant they just admit there is a problem with that model!!!

[RockCod]

Ran into a bot of a dead end with LG on regards to this sync problem but Harvey Norman have been good and are willing to allow me to exchange it for another brand.

Any thoughts on the best replacement around the $5k mark? Any good deals seen about?

I am happy with a SD unit and don't want to stretch to far over what I paid for the LG. All I want is something with a reasonable picture, with video and sound in sync and no OTHER problems.

HN had an Phillips 42FD9945 set up next to the LG that seemed OK on the surface. I can't find much detail on this model (not even on the Philips site) but I did notice people mentioning problems with the picture of another Phillips model. I definately don't want to go from bad to worse.

HN have said that they can basically get in any brand/model so that opens up my options a bit and I am keen to stick with a plasma, one that works hopefully.

[marxman]

Hi everyone

I havent posted on this forum before but thought i would detail my issues with the rt 42px10. I bought this from JBhifi after asking the sales rep what was the best plasma i could get for a certain amount of money. he pushed me toward the LG plasma (which was not set up with the other plasma televisions at the time). The picture quality of the tv looked good in the store, however, i did not have a basis of comparison.

i bought it home and set it up and was horrified at the picture quality on certain dvds (especially Jerry McGuire and Fifth Element - everyone had clown faces). I immediately called LG who basically explained it was bad luck and "thats plasma for you". I tried to explain that you don't expect a $5,000 tv to do that but she was no help.

Luckily, the staff at JB were happy to change the plasma over for another one in stock and upgraded the plasma to one with a higher price point at no extra charge. the only cost involved for me was the purchase of a new stand for the Samsung plasma i ended up coming home with. In fact, the store rep sat with me for 45 minutes comparing this particular samsung, the panasonic set up next to it and the HD Hitachi that was set up above it (which was almost $10,000 more) all running on the 9HD loop. We discovered that this particular Samsung was almost identical in PQ to the Hitachi whilst running at HD which surprised me.

Anyway, very happy with the new Samsung which does not have any of the PQ problems the LG had (although it has a small lyp synching problem with some channel 10 shows as outlined before in other forum discussions). DVDs are crystal clear and am deciding on what HD set top box to purchase

[rpant]

Hi marxman, I too have the LG plasma with the "clown faces" and it's really starting to get to me. Which Samsung did you end up with and is it really that much better than the LG? I was told that all plasma displays had this problem to some extent and from what I could see in the shops, I thought that was more or less correct.

You were very lucky to get a retailer that wanted to help you out. Rick Hart here in Perth made all sorts of promises to me at first but in the end I'm stuck with the LG until I can afford to change it. What really gets to me is that wherever I ask about the best 42" SD plasma, all the retailers that stock the LG recommend it over the others. Just goes to show what they know!

[digitalhome]

Marxman, congrats on yor purchase on the Samsung display. I believe the Samsung panel is the PS42S4SX plasma which is exclusive to JB HIFI. I agree, I have connected this tv via DVI (LG STB) and stood it next to a Hitachi 42PD5000TA also connected via DVI (also LG box) and behold the samsung DID have a sharper picture on both SD and HD. Unreal considering it is a SD panel. I was impressed by it I cancelled my order for the 46inch LCD rear pro and bought this with the LG STB.

[marxman]

Sorry about the late reply guys.

Yes it is the PS42S4SX plasma TV and unfortunately I was not able to get a brand new one (due to their only being a floor stock model left) but I got a great deal on the screen anyway ($5,000 including extended warranty and stand which is basically what I paid for the Samsung). For some reason, Samsung have said this is a limited edition model and is not being made anymore!!

Ddarby – I’m glad the LG box is good because I have purchased one and am waiting for it to be delivered. I bought the HD937 Samsung DVD player (DVI output) on the weekend and that goes perfectly with the screen providing unbelievable PQ on the majority of my DVDs.

Rpant – I have to admit I haven’t experienced any “clown faces” on this plasma screen as yet but I have noticed on analogue signals it has a slight line down the left hand side of the screen. I don’t think (and hope) it is burn in as I haven’t been able to notice it on DVDs as yet. Fingers crossed when the set top box arrives that this line disappears and is only a result of the analogue reception.

I think everyone is recommending the LG plasma is because it is a good price and all the retailers have purchased huge amounts of them. I was lucky the guys at JB were helpful but they did recommend the TV to me when I purchased it and were courageous enough to admit their mistake that the LG simply was not as good as the Samsung or Panasonic for practically the same price. I would keep going back to the guys at Rick Hart to explain that you were sold the TV on the basis that it was the best at that certain price point (when it clearly isn’t). If the packaging and TV are still in good nick, I see no reason why they shouldn’t admit their mistake and bring it back as well. Good luck…