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Anyone here purchased the widescreen DLP RPTV LG 111cm.

It is a true HD ready display after extensive testing in store with a progressive DVD player and HD STB.

Picture was simply stunning. Contrast levels as good as it gets.

It appears to have only HD Component in. I had hoped for more connectors on the back.

I got a price of $5,300 on this model.

Regards

DA

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Looked at one in hn a few months back, they wanted $6k. Looked great, did'nt notice any of the possible dlp problems discussed in earlier threads.

Would be interesting to see how it compares with the new 119cm pana TX-47P800H discussed under the current "127cm pana model" thread.

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The LG DLP is a "stand-top" set. Sort of like a normal TV, but much shallower in depth. This means it will fit into places where a normal TV or "big ugly box" rear projection TV won't.

The Panasonic you referred to looks like a bog standard "big ugly RP box" arrangement.

Pity- in the USA I saw a Panasonic RP DLP set and was amazed at the quality. If they don't want to make them available here, that's their decision... I know that I'd be going for the LG out of the 2 of them (pity the LG has no digital input though!).

Cheers,

Indulis

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I have one - got it four weeks ago. It has two HD ready component inputs plus 3 AV inputs (2 being S-video with 1 of these on the front). The DMD chip is 1024 by 576 so it will will natively display 576p and downconvert higher HD formats. Picture from Sony progressive DVD is stunning. Don't have HD STB box yet as I think prices are outrageous :blink:

Mine has developed a problem in the past week where it will not turn on from standby - and this is the only way the set turns on. Status light flashes orange for 30 secs then shuts down. It has an auto protect system where it is supposed to shut down if enviromental conditions are not OK - I am guessing this is malfunctioning. First time thought it was a glitch. Second time on Friday afternoon. Again yesterday and now this morning.

I will have to call LG tomorrow.............can't seem to buy anything these days that doesn't break down..........

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I'm very close to buying the LG DLP, I've been waiting long enough, considered every type, plasma, CRT, etc. This unit seems to have everything and no problems with burn-in, bulb life, brightness life, etc.

I would like to have read some reviews, only found one from U.K. (which may not have been the same we get here).

Samsung DLP (not available here) gets good reviews in the USA.

So I want to buy the LG and a Toshiba HD STB - does anyone know where to purchase both together in Brisbane? $5300 (TV only) was quoted over phone from BiRite, who indicated that they could do better in person.

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I have one - got it four weeks ago. It has two HD ready component inputs plus 3 AV inputs (2 being S-video with 1 of these on the front). The DMD chip is 1024 by 576 so it will will natively display 576p and downconvert higher HD formats. Picture from Sony progressive DVD is stunning. Don't have HD STB box yet as I think prices are outrageous :blink:

Mine has developed a problem in the past week where it will not turn on from standby - and this is the only way the set turns on. Status light flashes orange for 30 secs then shuts down. It has an auto protect system where it is supposed to shut down if enviromental conditions are not OK - I am guessing this is malfunctioning. First time thought it was a glitch. Second time on Friday afternoon. Again yesterday and now this morning.

I will have to call LG tomorrow.............can't seem to buy anything these days that doesn't break down..........

Well keep us posted if it has been fixed.

Mine has done it once a few days ago, got sound but no picture, turned it off then on again and OK.

I have to say as I have had an LG CTR TV that was fixed twice in three years (a month apart) I am not too confident on there quality.

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OK - the news is not good. The tech came yesterday and without even opening the case knew what the problem was. He has seen the same thing several times. It would either be the globe or the "ballast" in the DC power supply. He examined the globe which was clear and not milky and all connections OK so he is saying it is the power supply. I got the impression that this maybe a common fault with these sets though what percentage are affected I don't know.

The good and bad of this is there are NO PARTS (bad) here or in Korea for this TV. Accordingly the set will have to be replaced (good). Bing Lee are telling me that because the fault is not within the first 7 days the replacement should come from LG - my breif call to LG yesterday indicated the replacement would come from Bing Lee.

I hope this doesn't turn out to be a drama. For what these TVs are, they are charging like wounded bulls. Admittedly I paid that amount but some level of service for such a high ticket item would be expected........

I am expecting a phone call from LG today - they had to wait for the tech's report to arrive last night via email. If the replacement does the same I will be demanding a refund...........

Had an LG Flatron 68cm before this for four years with not one ounce of trouble.......

:blink:

Bubbear

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OK - further update. I have NOT received the call from LG as promised. The set will not turn on at all. Have tried for 2 hours now. Waiting 4 mins between tries (as suggested by LG tech) disconnecting power completely for 10 minutes. Nothing - nada - set just goes back into standby.

Am going to try to get my money back tomorrow and return the set. I believe there is a design or build flaw in these TVs. While the technology is great, LG manufacturing leaves a lot to be desired......

:blink::P

Bubbear

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OK - further update. I have NOT received the call from LG as promised. The set will not turn on at all. Have tried for 2 hours now. Waiting 4 mins between tries (as suggested by LG tech) disconnecting power completely for 10 minutes. Nothing - nada - set just goes back into standby.

Am going to try to get my money back tomorrow and return the set. I believe there is a design or build flaw in these TVs. While the technology is great, LG manufacturing leaves a lot to be desired......

:blink::P

Bubbear

Hi, are they picking up this big mother?, they dont expect it in the orginal packaging?

If there really is a design flaw then there should be a recall. Mine is still working OK in just over 3 months, Just once it wouldn't turn on but did have sound.

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i realise knowone seems to have reported rainbor artifacts, but still i'd be interested to know, does anyone know what speed the colour wheel runs at? ie. 2 speed, 4 speed etc??

If you go to

http://au.lgservice.com/

and click Product Support - model specifications - TV - you will find lots of technical information on this set. Model number is RT-44SZ21RB and document is MB02JB. I beleive the colour wheel is 9000 RPM if I read that document correctly. Don't know if that is 2 or 4 times etc.

Bubbear

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Stephen,

DVI means that the signal is digital all the way from the pits on the disk through to the DLP panel. As there is no analog stage (like component , or even VGA 15 pin connection), the image quality is absolutely as good as the digital original on the disk with no loss of clarity, ghosting, ringing or graininess that can sometimes be introduced through the cabling.

Of course, DVI is not essential, but it takes you that one step closer to perfection. The downside is that being digital, the control freaks have introduced copy protection in the standalone devices which can limit the quality if the display device doesn't support the data encryption.

Fortunately, I don't this effects the PC connection (only standalone players). A PC offers vastly improved PQ as well as more choice and options when used for DVD and "High Definition" recording and playback.

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Of course, DVI is not essential, but it takes you that one step closer to perfection.

And most dvd players will allow upscaled 720p/1080i outputs on this connector

cheers laurie

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For those that are interested here is a follow up on this saga.

I have just phoned LG again and they have promised to call me back today....

I phoned Bing Lee who are basically washing their hands on the whole matter. It is not their concern - it is an LG warranty matter. On broaching the subject of a refund for this set I was basically told that wasn't going to happen. I suggested Fair Trading might agree that the set was faulty when sold and was politely advised that if I wanted to go to fair trading that was my choice. End of story.

Out of curiosity I phoned Gladesville Electronics - the authorised repairer - and they haven't sent the paper work to LG even though they promised it would go Thursday night. It supposedly is going today. Until LG get that nothing can be done.

Friday night took 2 hours before the set would turn on...........

In addition the set has now developed (when you can get it to turn on) "flaring" of the white/grey shades. Light colours are displaying as white blobs with hard edge lines like an overly compressed jpg picture.

My advice is to avoid this TV like the plague. When and if something goes wrong don't expect any service from LG. Make sure you buy from a reputable seller who will back you up if needs be.

Bubbear :blink:

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Further update. Maria (LG) called yesterday afternoon and left message stating she had submitted a replacement request and this would take 7 to 10 days to process....

I called her this morning and queried why it takes so long and all she could say was it has to be signed off by the General Manager. Have called Bing Lee again and the salesman is contacting the sales rep to see if he can hurry it up.

This is totally unacceptable service from a major electronics company. DON"T buy LG products because if they break down they won't give a stuff.

BTW the set is now displays stray off colour pixels - white areas are fringed in pink pixels. Cloud shots have trails of pink pixels through them.

Bubbear :blink:

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Hi Bubbear

The "meat" LG makes on these sets is a killing. By the time they get to the retail floor they are double the price of what they really are.

They are costed to market accordingly. You would think you would get better service then that.

The power supply does sound like the culprit as well. The colour wheel must run at very precise timings to keep the projected prestine.

I hope we here a good ending to this saga. :blink:

Regards

DA

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Hi Bubbear

The "meat" LG makes on these sets is a killing. By the time they get to the retail floor they are double the price of what they really are.

They are costed to market accordingly. You would think you would get better service then that.

The power supply does sound like the culprit as well. The colour wheel must run at very precise timings to keep the projected prestine.

I hope we here a good ending to this saga.  :blink:

Regards

DA

I have no idea what the actual markup on these sets are but I am sure as you suggest they are making quite a bit of profit on them. LG service basically sucks.

I called the LG service manager - Kyle Black - today on three occaisions was put through to his voice mail. Left message at noon for him to call me back but as yet he has not done so.

I called Gladesville Electronics (the LG authorised repairer) this afternoon to ask whether the 7 to 10 days LG stated as being the approval time for replacement was normal. They said it was and there wasn't anything they could do about it. In addition they told me after approval it another 3 or 4 days before they get the replacement from the LG warehouse. That means it will be another two weeks at least before I get the replacement. That is 3 1/2 plus weeks from when the set malfunctioned to when I might get a functioning TV.

Not good enough at all. There may be a boxed brand new set up for sale in two weeks time.

Bubbear

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I have been following your saga over the past week and I have to say that I am appalled at the way you have been treated.

Since you have had a far less than satisfactory response from LG Aust. I suggest you gather your evidence and make a complaint to LG Korea.

From what I know, the Koreans are much more concerned with customer satisfaction that the guys here are.

Go to LG Korea

They may put some pressure on the guys here.

At the very least we'll all get to know what kind of company LG really is.

Good Luck :blink:

P.S. I purchased this T.V a week ago, which is why this is hitting close to home.

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I thank you all for your support in this matter. Rest assured I will be making a written complaint to LG Australia and Korea and to Bing Lee.

I managed to get on to the service manager at LG today and while he was very polite he did not address any of my concerns. He told me the replacement set should be here early next week. I told him I wasn't impressed with the slow response from Gladesville Electronics - his answer was they don't just service LG but other brands and are very busy. I complained about Bing Lee's lack of support and how that affects peoples attitudes to LG - didn't want to know as that was a Sales Matter. On questioning why it takes so long to get a replacement set - we are not a retailer and don't have the same resources as retailers. I don't know why they don't do the swaps through the retail network if they don't have the resources. I don't believe my conversation with him had any effect.

Accordingly here is my point plan for any one else in the same situation.

*In all cases try and get your retailer to deal with the problem before going to LG.

*After the authorised repairer has been, make sure you phone them the next day to make sure they have submitted paperwork to LG. Nothing is logged with LG until they receive this from the repairer.

*it takes 7 to 10 days from when LG get the paperwork before you will get a replacement set. Again make sure the paperwork has gone.

*if you have any problems call the LG service number and don't push any buttons in the menu. Speak to the operator and ask for Kyle Black (service manager). If you get one of the drones they won't put you through and Kyle is the person who authorises the swap.

Hopefully the new set will be trouble free - if not I will be demanding a refund.

Bubbear

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OK, for those that may have been following this saga, I still don't have a working TV. Today I called LG, as requested, to check on the status of the replacement. I was told it was in the system, had been approved and the repairer MIGHT have it by the end of this week...........I said not good enough - who can I talk to about a refund - reply was no one. LG would not consider a refund at all. In any case it would take another three weeks to get that through the system and I would have the replacement by then.....

I really have had enough of the crap service provided by LG so I called the main line and asked to speak to a manager above anyone in the service dept and was put through to a Bill Peters voice mail. I thought here we go again and did not expect a call back.

I then phoned Bing Lee AGAIN and spoke to the brown goods manager who was horrified at the treatment given by LG and Bing Lees' own salesman. He called the National Sales Manager at LG who was also not impressed - I was told I will have the replacement set within two days. I asked about a refund or exchange on the new boxed set that will be delivered but Bing Lee were not too keen on this. I don't really want to do it either as no other set comes close to the features for the price. (I hate big ugly boxes so *normal* RP is out of the question so I would have to consider plasma - a much more expensive option). The manager said they have sold truck loads of these sets and this is the first problem he has heard of - just my luck - although the tech has seen the exact same problem before.......

Then I received a call from Bill Peters. I finally received some customer service. He had already investigated (between me leaving a message and the call back) and marked my case in the system from open to finalised. This means the set should get to the repairer tomorrow.

Good I thought. Then *I* phoned the repairer to tell them the set should come tomorrow - when can I expect deilivery? Maybe wed, thur or friday depending on when it would fit in with their driver........I explained that LG had promised the set within two days and I expected it too. No change - I may not get it til friday.

I have called Bing Lee, yet again, to see if they can put some pressure through LG to the repairer to ensure I get the set on Wed. This has been an absolute nightmare - I have wasted a day for the tech to come, hours on hold on the phone, hours sitting here trying to turn the set on......

Will keep you all informed.

Bubbear.

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Bubbear,

After reading the despair you've had with LG and their product,

They ( LG) have lost me as a customer and a consumer of any of their products and would never recommend anything with their label to anyone.

I dare say I may speak for a lot of people (the silent majority) who may read of your experience with them as a customer.

Service and Customer Satisfaction speaks louder than any amount of advertising they may try to induce us with.

They may be forgiven for a faulty product but never for bad Service and indifferance.

In future, I will consider their products as " JUNK. "

Stay in there.

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Further update - I just called the repairer and they have received the new set this morning. I asked them for delivery time and they said sometime in the next three days. I explained that I would have to take the day off and would need to know when - the reply was they would call on the morning of delivery.............

I just can't believe the crap being dished up as support. The whole thing is a f***ing joke. I am really at my wits end over this.

After ranting (by me) they MAY be able to deliver on thursday and will be calling this afternoon otherwise it won't be till friday. So much for the new set in two days......

Have called Mr Peters at LG again and left message.

DON'T BUY LG..........

Bubbear.

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Further update - I just called the repairer and they have received the new set this morning. I asked them for delivery time and they said sometime in the next three days. I explained that I would have to take the day off and would need to know when - the reply was they would call on the morning of delivery.............

DON'T BUY LG..........

Bubbear.

Given that most people are probably happy with their LG sets, purhaps you could name the repairer and the store you purchased it from.

Then people would have the option of avoiding them, but still buying what must be the best size screen and resolution available for the price.

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Further update - I just called the repairer and they have received the new set this morning. I asked them for delivery time and they said sometime in the next three days. I explained that I would have to take the day off and would need to know when - the reply was they would call on the morning of delivery.............

DON'T BUY LG..........

Bubbear.

Given that most people are probably happy with their LG sets, purhaps you could name the repairer and the store you purchased it from.

Then people would have the option of avoiding them, but still buying what must be the best size screen and resolution available for the price.

You usually have no option with the repairer. LG have authorised repairs for an area and usually only one.

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Surprise, surprise no phone call back from the repairer and no phone call from Mr Peters at LG.........

Just called the repairer and they say Friday. Brett who was supposed to call yesterday is not in today. Called Ben at Bing Lee (who was working all this week) - not in today. Can't tell me morning or afternoon for delivery. So for all the claims of having the set in two days from last Monday and several people "seeing what they could do" the replacement will arrive in the time frame that LG originally stated. 3 weeks from when the set first malfunctioned and LG were called.

I give up - you just can't beat large corporations. You part with, what is to me, a substantial amount of money and get APPALING service and support.

Writing abusive complaint letters now.........

Bubbear

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