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Gee Emm

Tivoli Model one radio hum, driving me nuts

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G'day all

I have a Tivoli Audio Model One B1 radio, that is ~18months old.

It has developed a most-annoying-hum.

It is so annoying, i cant stand to listen to the radio.

I have been to the Tivoli website, with no info there about the problem existing.

So, has anyone else had this problem and know how to fix it, or is it another situation where it costs more to have a service agent repair than replace. :(

If you know, should I contact Tivoli direct, or via the retailer?

Things should last MUCH MUCH longer than this. :(

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No warranty?

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Assuming that you purchased this new? If so, warranty or not, you are correct that it should last longer than this. Australian Consumer laws protect you in this very situation. Take it back to where you bought it from and ask for it to be repaired or replaced.

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No warranty?

Sent from my iPad using Tapatalk

12 months from purchase

  

Assuming that you purchased this new? If so, warranty or not, you are correct that it should last longer than this. Australian Consumer laws protect you in this very situation. Take it back to where you bought it from and ask for it to be repaired or replaced.

@@Telecine , I'll get in touch with the retailer

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Assuming that you purchased this new? If so, warranty or not, you are correct that it should last longer than this. Australian Consumer laws protect you in this very situation. Take it back to where you bought it from and ask for it to be repaired or replaced.

Does the acl provide a compulsory 2 yr warranty tho?

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My mistake, I think it is actually 2 1/2 years old.

Time flies when you're having fun in the sun!

So, I now may need to know how to fix the hummy little bugger!

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No idea as to what may have caused it?

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My guess is a design flaw or the failure of a cheap component

Edited by Gee Emm

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Hi G

 

As far as simple radios go these might be considered a premium product and  don't think it's unreasonable to expect them to last a lot longer than this one has.  I have a couple that are working perfectly after about 10 years of use and I wouldn't have expected otherwise.

 

So, I think you should see if the retailer will take care of it under Australian consumer legislation, the weakness of which is of course that it doesn't specify how long a product or class of products is expected to last.  So, it's all a matter of what people consider a reasonable expected lifespan until it's tested in court, which is unlikely to happen with cheap consumer goods.

 

But, I think I could keep a straight face while asserting that this is a premature failure.

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A premium radio that promotes quality as an attribute would reasonable be expected to last for five years or more.

 

"You can claim a remedy from the retailer if the products do not meet any one or more of the consumer guarantees, with the exception of availability of spare parts and repair facilities.

The remedies you can seek from the retailer who sold you the product include a repair, replacement, or refund and in some cases compensation for damages and loss.

The retailer can’t refuse to help you by sending you to the manufacturer or importer."

 

https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees

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