i don't have my Sony TV (46X series), its currently with sony so no photo's yet.
this may be a long post but ill try and keep it concise
i noticed this issue about 2 months after i purchased the TV, but because the TV sat in its box for a month while i moved i didn't feel the retailer would take it back.
i recently noticed the clouding gets progressively worse over time. After 2-3 hours it looks minimal but after 6-8 it looks terrible.
i called Sony in October and they sent a local repairer out to look at the issue.
stupidly i hadn't warmed it up and the rep (very rudely) told me the issue was within specification.
i wasn't happy with this answer and called Sony again early December.
another rep from the same repairer came out and looked at my TV, i had prepared it this time and had it on for a few hours.
he acknowledged there was an issue and told me it would be 2 weeks before i could get it looked at.
i called the repairer to get an update and they acknowledged there was a backlight leakage issues but needed it to be signed off by a sony rep. after the repairer telling me that the rep was on holidays and would take 3-5 weeks depending on his answer & part availability i called sony customer care to escalate the issue.
after 6-10 phone calls chasing sony and them dodging my calls the repairer was kind enough to chase it up on my behalf.
The sony rep came out yesterday (mind you they have had it for 2 weeks) and their judgement was that it was within specifications and that there was some kind of backlight leakage but it was minimal and that sony deemed it nothing to worry about.
i called sony back to confirm and spoke to the highest customer care person i could who referred me to this online article
and said i should write a letter to Sony Australia and that if i would like to pursue this further i should contact a third party (dept of fair trading).
i am really P*S$ED at Sony about this and am now going to contact the retailer and if that fails try the dept of fair trading.
- what do you guys think?
i just thought id share my experience and anger with sony.
i get my TV back tomorrow and once i get it ill photograph the issue and post them up here.