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ikhuong

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About ikhuong

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    NSW
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    Australia
  • First Name
    Kevin

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  1. Thanks all for advice, I have calmed down and being more reasonable . One of the real reason which pissed me was store rep/maybe owner told me that they can take it back and asked me to pay the price difference Which he did not say clear was to pay price difference in rrp price between the two and I assumed paying the price difference in his previous quoted price and my paid price for return item. At the time of transaction, I asked for clarifying and feel upset as being blamed unreasonable of expecting a used cable at full credit and he pressed hard in my misuse of application for an eligible refund and not his advice for power plant feeding. The difference is around $150 or something which is peanut for my total 2-3k spend on the store for cables only, this is why I had to say a narrow-business mindset to me . He can simply explain to me there is no change of mind policy rather than criticizing me unreasonable and blaming of misuse. It is purely gray area as there is no explicitly Return policy on their website
  2. It is not a faulty cable, it is dynamic reduced as using its for the input of Power plant P3, its recommendation is for front end devices but also advertised as no current limit and a 12awg heavy-wire cable. I could hear a difference when using it verus a budget well-shielded Australian brand power cable, hence I feel it was not good in choking current and wanted to return and go up the line.
  3. No, cable box is an unsealed box, but the cable itself is placed into a basic heat-seal plastic bag
  4. Agreed, I took your feedback, I should let it go and being more reasonable, will put my money somewhere else that has better customer service as I am a kind of picky person sometimes.
  5. Thanks for your opinion of the the another end of the viewpoint, I am glad we are living in a flatter world nowadays and there are excellent stores who want to step up in business game for customer satisfaction. my bad in assuming in a 12awg power cables should not cause any issue for a 300w power plant feed but it is. So it is not a total change of mind but there is also some unsatisfying in product as well as their advertising is no current limit impact. and there is no explicitly policy in their website about change of mind as well Below is recommended practice: “In-store policies Some stores and chains have an in-store policy to offer a refund, exchange or credit note if a customer changes their mind. If so, this policy should be clearly displayed at the point of sale or included on the business’ website (if it has one), so customers can read it before buying. Stores that have such policies must abide by them. It is okay for an in-store policy to have some limits, such as: 'No change-of-mind refunds on sale items' 'No change-of-mind refunds after seven days'.”
  6. Or an Aussie store which is offering excellent business mindset which I would love to do business with again and again https://www.heynowhifi.com.au/pages/shipping-and-returns REFUNDS/ RETURNS POLICY Do you allow refunds for a change of mind? If so, how long do customers have to contact you? Yes, we do. We are confidence that you will love our product however if you change your mind or for whatever the reason our product haven’t met your expectation. Call us within 14 to get a full refund no-question asked. 100% satisfaction guaranteed All we ask from you is to return the goods (rather by post at your own expense or free of charge directly in our store) with the receipt or proof of purchase within 14 day. The product need to be in a perfect re-salable condition and in its complete packaging and we`ll happily refund your money. Do you accept returns/exchanges? Yes we do accept exchanges and returns, We offer refunds too. HeyNow Hi-Fi wants you to be satisfied with your purchase and will work with you to find the solution that suits you best. That may be returning the unit to get the next one up or a different brand or simply your money back.
  7. Hi fellow SNAs, We are one of the countries to pay the most expensive price tag for hiend audio in the world but some retailers and distributors' customer service and narrow-viewed business mindset are not equivalent with counterparts in other places. I bought a premium-priced power cable and wanted to return after 3 weeks to go up the line as I found the limitation in its current delivery, I also have another cable from them just one week old. The retailer/distributor only wanted to treat my new bought item as second hand and only offer secondhand trade and full stop, instead of accepting the ideology that I am not satisfied and asking for a return and store credit to purchase toward their much more expensive cable. They probably get more money in selling me the higher end cable and I will come back again as a loyal customer for another purchase.I had an unpleasant experience as the store think I were unreasonable and blamed that I did not use the cable for a right application (Front end only although its 12awg). Looking around for example: 1) PS Audio 30 days: Security and Returns 2) 60 days satisfaction https://www.musicdirect.com/Return-Policy Return Policy At Music Direct our message has always been clear: It's the music that matters! As the leading retailer of high-end audio products, we stand behind the quality of our goods with a 60-day satisfaction guarantee. 3) https://www.thecableco.com/faqs Return on NEW PRODUCT PURCHASES (exceptions below): Unhappy with your purchase? We offer a 30 day return for refund on purchases of new products. Merchandise must be returned in the original purchase condition including all packaging and accessories. Anyway, do you think this is a kind of narrow-minded business mindset from this retailer/distributor in selling cables or were I totally wrong to buy this cable and expecting too much? Lots of hiend cable brands and retailers are willing to take the generous return policies to accept customer return in new purchase. Considering cable business is very profitable and many customers are willing to pay unreasonable high price tags in cables or sometimes accept snack oil, so is it unfair to set a strict policy on cables to return? Would be appreciate to know your mindset and opinion to set myselft more reasonable. Thanks,
  8. Further information: Bought recently from Germany store, they are all pressed in Germany and reference records for audiophile. 180g Vinyl pressed in Germany Sound quality is second to know, I sold my Vinyl system and ony keep digital now. Shipping alone from Germany is 120 euros. bought price is €35/record x 8 Total paid €400 Take your self a bargain for my hard buy. They like brand new, 6 of them only played once before I took a hard decision and decided to sell my Vinyl system. Photos: PLEASE READ If you are advertising multiple items, you must post one bulk price only, or post seperate ads for each item If you include any reference to pricing whatsoever in this section (excluding RRP), your ad will not be approved If you don't include photographs of the actual item being sold, your ad will not be approved
  9. Further information: I am selling my Vinyl system and only keep digital, main reason is need funds also my living room now is full of gears. I like vinyl and its classic, slow-pace of life style but so many constraints for me at this time to follow this passion route. Bought from a SNA, the units was original purchased at Rio Sound Feb 2019, so you should have no worry about its operational. (Made in England, you should believe it last for a long time, might be possible to pass to next generation) This is a real cracking phono and it is so critical to transform and lift the sound of your whole Vinyl system. Initially, I was shocked when pairing its with a modest cart Audio Technica AT-LP5, then I gave it a proper setup with Rega P9 + Ortofon Candeza Blue The system sound can complete with my MSB Discrete DAC in particular music types and albums, I did A/B test, no clear win from MSB. The analog sounds right and very "analog" in vocal, drum and acoustic albums, the separation in instruments is better. The PSX-R2 PSU is the secret sauce with its 300va toroidal transformer provides an extremely smooth and stable DC feed to critical analog circuits of the Phono. It is literally 50% off rrp, so I would not know what else to expect. I do not have original boxes but I have plenty of suitable boxes to pack them safely. Cyrus did an excellent job to throw their best things to two compact chassises. So shipping would be really easy and modest Photos: PLEASE READ If you are advertising multiple items, you must post one bulk price only, or post seperate ads for each item If you include any reference to pricing whatsoever in this section (excluding RRP), your ad will not be approved If you don't include photographs of the actual item being sold, your ad will not be approved
  10. Further information: I am selling whole of my Vinyl system to raise funds for further passion. Ortofon Cadenza Blue: Brand new, just received as a replacement unit from Interdyn/Distributor of Ortofon in Australia, what happened? Not really anything wrong, I complained to Ortofon some comestic/fitment issues which does not affect the sound but just OCD on me on perfection, surprise they come back to me and say we can replace it, kudos very extremely high bar in customer service, unit is still under Australian consumer warranty until 06/2021 (purchassed from lifestylestore.com.au) rrp: $2749 https://www.decibelhifi.com.au/ortofon-cadenza-blue/ Please consider this is a rare chance to own a brand new Ortofon Cadenza Blue, I have to be honest that I have never owned a brand new Ortofon Cadenza Blue before because its price broke my bank. I am passing this chance to someone else as I won't invest any more budget for Vinyl for a while, maybe I will come back to Vinyl once I have a better listening room with more space. Photos: PLEASE READ If you are advertising multiple items, you must post one bulk price only, or post seperate ads for each item If you include any reference to pricing whatsoever in this section (excluding RRP), your ad will not be approved If you don't include photographs of the actual item being sold, your ad will not be approved
  11. Rega P9 has been sold, only cartridge left Price has been updated for Ortofon Cadenze Blue
  12. I have Brand new /Unopened Ortofon MC Cadenza Blue, so it is 000 hour on it, you can have it at second hand price
  13. wow, first time I could see the level of exotic and expensive sub-components for Vinyl set up. The front end setup of your uncle must be worth 100k and would be interested the remaining of his gears
  14. Considering for a slit at this time as there has been interests in the Candeza blue please pm me if anyone is interested in the P9 Price is negotiable to move on
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