We hear stories around the traps of not so great experiences with after market service, be it audio, cars, home electrical etc.... but thankfully its not always like that.
As some of you know I run a pair of Ayre MX-R mono blocks which I got from an SNA member some time ago, as it would turn out these mono blocks were imported from the UK to Australia some years ago and came with the original boards.
these original boards have a known fault where they over heat and blow fuses when cranked at high volume for hours at a time ( who would do that right?). AYre has a proper fix which is new internals ( not the 20 upgrade, just new boards)
SO to cut a long story short, I have been trying to get my boards replaced since Feb 2019 but the experience with the distributor at the time was , well non existent. They just didnt respond even when asked by Ayre directly to quote me on the swap out. Ayre had already agreed to replace my boards at no charge as long as I sent the old ones back to them, this is long long after the warranty had expired...I kid you not
I got a miffed after 3 months and had a winge to Ayre the local authorised repair center was not doing the job and they ;et em know two weeks later they had replaced the local authorized disti with Audio Magic of Melb VIC.
Audio Magic then contacted me and informed me that my boards are now on the way and that there is no charge for the labour, how good is that?
3rd owner, imported from another country and Ayre didnt even care, they just want to fix them so I can get em back in place ....I do not know of any other high end manufacturer that would do that and the change in local distribution appears to mark a new era for support and sales of the Ayre range.
Figured this would make a few of you smile and if you want to get a taste of some fresh Ayre, give Audio Magic a call and say good bye to Audio Con-nections