I thought at the time it was a great purchase at a very reduced price still with the full warranty.
I kept getting strung along that I would get a fully working unit.
Convoy now has the unit after they refunded.
From what I gather Paul is no longer with Home Theatre Australia.
My only contact with Paul was when I went to his house to buy the HK from him.
I have not contacted him since I brought it and from your help at least I might have a chance once I mention I will be involving the police as he refuses the refund.
Sit down a write a chronology of events. Dates are important if you can ascertain them. If not, terms like in early May etc will do. This will come in handy later.
Do not contact the former employee of Home Theatre Australia at this point. (I have a particular reason for this suggestion. PM me if you want to discuss it).
You also need to find any receipt or ticket given to you by the repairer. If you can, obtain a condition report from them outlining what the problem is that they have found.
Do you have a receipt issued by Home Theatre Australia? If so, I recommend that you contact Home Theatre Australia at their offices and tell them what has transpired. I am sure that they will be very interested. Offer to provide the chronology of events and a copy of the condition report from the repairer, together with copies of receipts. Advise them that the repairer has kept the receiver following the refund. Ask for a refund on the basis that the receiver has never worked correctly and is therefore not fit for the purpose that it was sold. Do not accept a credit and do not agree to contact the former employee yourself.
If you do not have a receipt issued by Home Theatre Australia, the chronology of events will be important. For example:
On or about date x, I saw a HT Receiver advertised on the Home Theatre Australia website.
On date y, I contacted Home Theatre Australia by phone at their offices and spoke to X.
On date z, I arranged to collect the receiver from the home of employee X. X issued me with a receipt dated z and provided warranty registration forms for me to complete. etc
Let us know how you get on.
Edited by Telecine, 20 December 2011 - 08:26 AM.
Learn from the mistakes of others - you'll not live long enough to make them all yourself!