ufo Posted June 20, 2016 Share Posted June 20, 2016 I posted this in General HIFI section but got no response. Trying my luck here. I am experiencing a problem with my Yammy 5100 which is only a few months old.It did it out of the box but now it is getting worse.It is hard wired to the router and I am an IT guy so I know all IP set up is right, checking Network Setup on it also confirms this.What it does is when you switch to NET Radio listening it just sits there displaying "Please wait".Or when you select Airplay, displays "Airplay" as selected input and no sound comes out (at this stage iPad shows 5100 as connected)If you wait it just sits there as long as you can wait nothing happens.Only way it works in both case is if you turn the 5100 on & off a few times sometimes more.Anybody has heard/experienced anything like this.I just want to do a bit of brain storming before I lodge a warranty claim. Link to comment Share on other sites More sharing options...
BATMAQN Posted June 20, 2016 Share Posted June 20, 2016 (edited) Sounds like you know what you're doing being an IT person if you've troubleshooted to the best of your knowledge I'd lodge the warranty claim it's probably not working properly. Edited June 20, 2016 by BATMAQN Link to comment Share on other sites More sharing options...
Guest thathifiguy Posted June 20, 2016 Share Posted June 20, 2016 In the time you've owned it, have you ever power cycled the modem/router? I know it sounds silly, but that has fixed so many network woes for me in the past. Otherwise, it sounds like it could be a dodgy network card in there. Worth giving Yamaha a call if thats the case. Link to comment Share on other sites More sharing options...
ufo Posted June 20, 2016 Author Share Posted June 20, 2016 In the time you've owned it, have you ever power cycled the modem/router? I know it sounds silly, but that has fixed so many network woes for me in the past. Otherwise, it sounds like it could be a dodgy network card in there. Worth giving Yamaha a call if thats the case. Oh yeah, router has been power cycled million times. Looks like it is time to call Yamaha. Link to comment Share on other sites More sharing options...
powerav Posted June 20, 2016 Share Posted June 20, 2016 Oh yeah, router has been power cycled million times. Looks like it is time to call Yamaha. That's what I said in the other Section, obviously a response that the OP doesn't like. Link to comment Share on other sites More sharing options...
ufo Posted June 29, 2016 Author Share Posted June 29, 2016 (edited) Had a long chat to Yamaha Tech support and they made me try everything I've already tried and again no difference.Final word was to do a "Initialization" reset to factory settings, which I don't like at all cause I'm gonna use all of my settings.I thought of doing that before but didn't do it for the reason.If that doesn't fix it, they want it back to them to check it out themselves.Yeah there is an option to backup but don't know how well that works, anyway, I'll do the reset when I get some time and see how it goes. Edited June 29, 2016 by ufo Link to comment Share on other sites More sharing options...
powerav Posted June 30, 2016 Share Posted June 30, 2016 Where did you buy it from? Just take it back to store and get another one. the store will send back to Yamaha and the will fix and re-sell. Link to comment Share on other sites More sharing options...
ufo Posted June 30, 2016 Author Share Posted June 30, 2016 Where did you buy it from? Just take it back to store and get another one. the store will send back to Yamaha and the will fix and re-sell. Wish it was that simple. Yamaha asks you to take it to the retailer, that's right but they ask the retailer to test it for the issue. If they can replicate the problem then they ask retailer to send it to them. Once received, Yamaha technicians check it out and if they are satisfied that there is an issue then you get a replacement one from Yamaha directly. Link to comment Share on other sites More sharing options...
powerav Posted June 30, 2016 Share Posted June 30, 2016 Time to flex some consumer law muscle. Link to comment Share on other sites More sharing options...
ufo Posted June 30, 2016 Author Share Posted June 30, 2016 Time to flex some consumer law muscle. Then check this one out http://www.stereo.net.au/forums/index.php/topic/106372-warranties/ Link to comment Share on other sites More sharing options...
ufo Posted July 7, 2016 Author Share Posted July 7, 2016 Found the time to do the "Initialization" and it seems to fix the issue but 90%. What I mean with that is during my test runs, every now and then it gets stuck same way and a turn off/on fixes it. So annoying, if I take it back, I am sure they will not find any issue with it. Link to comment Share on other sites More sharing options...
Guest thathifiguy Posted July 8, 2016 Share Posted July 8, 2016 Time to flex some consumer law muscle. Regardless of 'consumer law muscle', there still needs to be testing of any product to confirm that there is indeed a fault with it. More often than not, a fault is actually determined to be some form of user error (not that I am saying that it is in this case). If not for in-store testing, how many products would be returned to suppliers without any actual fault existing? Link to comment Share on other sites More sharing options...
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